Porting landline number to VOIP ceases old contract?

I understand that porting a landline number to a VOIP provider also ceases any underlying broadband service that was provided on that PSTN line.

OK, it's not an ideal arrangement but that's just how it is at the moment.

If one does do a landline number port-out to VOIP, will the 'losing'/'donor' provider automatically regard it as ending the contract - assuming the minimum contract term is over?

In other words in this scenario there's no need to serve notice to the previous provider - the number port-out serves to cease the old contract much in the same way as a mobile number port ceases the contract with the old provider. Is that correct?

Edited by binary (Sun 29-Aug-21 21:31:02)

This is what the email from PlusNet said when I ported my number out to a VoIP provider, I had FTTP installed in a couple of weeks earlier so no longer needed (or wanted to pay for ) the FTTC.

Another service provider has told us that you want to move your broadband and phone away from Plusnet.

Your broadband and phone service is scheduled to transfer automatically on 14th August 2021 and will result in the cancellation of your Plusnet account. This means that on this date, your services will be taken over by your new provider and you won't need to contact us to cancel your service with us.

Zen do an option, with cost, to port the number and assign a new number keeping the broadband

Similar question was asked in this thread - there is a danger in cancelling broadband if cabinet has waiting list of not getting it back

This is NOT acceptable!!!!

????

In reply to a post by binary:

In other words in this scenario there's no need to serve notice to the previous provider - the number port-out serves to cease the old contract much in the same way as a mobile number port ceases the contract with the old provider. Is that correct?

That is what I did with Plusnet when I moved to Virgin Media cable. I had the VM service up and running for a few weeks, then bought from Andrew & Arnold their VoIP service and migrated my number, the migration cancelled the Plusnet broadband and phone service.

It will cease the service but it might not always stop the billing with Plusnet, worth checking your direct debits for a bit afterwards.

In reply to a post by Kenneth:

This is what the email from PlusNet said when I ported my number out to a VoIP provider, I had FTTP installed in a couple of weeks earlier so no longer needed (or wanted to pay for ) the FTTC.

Another service provider has told us that you want to move your broadband and phone away from Plusnet.

Your broadband and phone service is scheduled to transfer automatically on 14th August 2021 and will result in the cancellation of your Plusnet account. This means that on this date, your services will be taken over by your new provider and you won't need to contact us to cancel your service with us.

Zen do an option, with cost, to port the number and assign a new number keeping the broadband

Similar question was asked in this thread - there is a danger in cancelling broadband if cabinet has waiting list of not getting it back

Thanks. Presumably that's how other communications providers (other than Plusnet) will act if a number port-out to VOIP is requested - basically a similar process as with a traditional move (migration) of the landline phone & broadband service to a different provider.

This will be tied in with a house move, so the issue of losing a port in the FTTC cabinet doesn't arise. Will make do with mobile broadband in the interim.

Obviously it's worth keeping track of billing with the old (losing/donor) provider. It was more a question of whether there's some complicated requirement to give notice to the old provider and ensure that is timed correctly - thankfully this is not the case!

Caution! A non-migration of a broadband + voice service may invoke termination charges. To avoid this you might be required to give 30 days notice. Also if you prematurely stop the direct debit mandate, you might find yourself paying an admin charge for the alternative method of payment to the loosing ISP.

In reply to a post by trolleybus:

Caution! A non-migration of a broadband + voice service may invoke termination charges. To avoid this you might be required to give 30 days notice. Also if you prematurely stop the direct debit mandate, you might find yourself paying an admin charge for the alternative method of payment to the loosing ISP.

I thought most providers don't have a termination charge/fee these days - there was the case of Shell Energy charging one, as detailed in this MoneySavingExpert news article, but that does go on to state...

Shell Energy is the only major broadband provider MSE is aware of which charges this kind of cease fee [...]

If you're outside your minimum contract term I'd think there wouldn't be a termination charge/fee.

Just re-reading your post... OK I think you're making the distinction between a traditional migration of broadband + voice landline to another provider, and the porting-out of a number to a VOIP provider. I see. I guess it's a case of reviewing the losing/donor providers T&Cs then.

In reply to a post by binary:

In reply to a post by trolleybus:

Caution! A non-migration of a broadband + voice service may invoke termination charges. To avoid this you might be required to give 30 days notice. Also if you prematurely stop the direct debit mandate, you might find yourself paying an admin charge for the alternative method of payment to the loosing ISP.

Just re-reading your post... OK I think you're making the distinction between a traditional migration of broadband + voice landline to another provider, and the porting-out of a number to a VOIP provider. I see. I guess it's a case of reviewing the losing/donor providers T&Cs then.

I am actually in the process of porting out a number from OneCom to an VoIP provider. It just so happens that the number is "silver", if not "gold", and so I didn't want anything to go wrong. The contract for Broadband + Voice expires mid October and intended to let the service die on the vine, porting out the number in mid September hence decided to read in depth their T&Cs. There they state that at least 30 days notice is required to terminate the service otherwise termination charges apply; what is not particularly clear is whether it is a calendar month or not. No worries the notice has gone in now.

Aware that others have said that payments continued to be taken after a contracted had ended, considered scrapping the DD and paying by BACS as the monthly bill came in, only to discover there was a hefty charge for non DD payments, Once the final payment has gone through, then the DD will be withdrawn.

In the meantime a new service has gone in with the existing services not used and particularly with the voice service having an attached phone. Will the porting go through without a hitch? Fingers crossed.