Sipgate/Gigaset - make calls but not receive !!

Just set up a N300A with a C430 phone on Sipgate. Works fine to make calls but my sipgate allocated number is 'dead' if you call it but bizarrely shows as a 'missed' call in my Sipgate account.

I have tried all the support fixes and now waiting for response to a support ticket but meanwhile any suggestions on what I could try ?

So firstly you’ve fully checked that outbound calls work correctly - dialled the following diagnostic numbers?

10020 - dial to check DTMF / touch tone dialling works correctly
10005 - echo test, record a message and listen to it getting played back
10000 - general call test

Inbound call issues typically point to either a registration issue (Sipgate servers don’t see your endpoint registered and hence you don’t receive the inbound call) or a client ISP network / routing issue.

I’m out and about at the moment, so can’t access any system to look at what pages etc - but have you checked on your N300A that is remains correctly registered to Sipgate and conversely on the Sipgate web portal ensure that your N300 registration is active?

Thanks for the response -see below

In reply to a post by Pheasant:

So firstly you’ve fully checked that outbound calls work correctly - dialled the following diagnostic numbers?

10020 - dial to check DTMF / touch tone dialling works correctly
10005 - echo test, record a message and listen to it getting played back
10000 - general call test

ALL WORKING OK

Inbound call issues typically point to either a registration issue (Sipgate servers don’t see your endpoint registered and hence you don’t receive the inbound call) or a client ISP network / routing issue.

I’m out and about at the moment, so can’t access any system to look at what pages etc - but have you checked on your N300A that is remains correctly registered to Sipgate and conversely on the Sipgate web portal ensure that your N300 registration is active?

BOTH N300 PORTAL AND SIPGATE N300 REGISTRATION ACTIVE

OK. Can you disconnect the N300A and try this again using a softphone client - installed either on your PC or smartphone.

This should tell us whether it’s a setup issue with the N300A or your internet connection / router.

Likely a firewall issue/NAT issue, might be worth double checking if you haven't already the settings at: https://basichelp.sipgate.co.uk/hc/en-gb/articles/20...

In reply to a post by mikegg:

Just set up a N300A with a C430 phone on Sipgate. Works fine to make calls but my sipgate allocated number is 'dead' if you call it but bizarrely shows as a 'missed' call in my Sipgate account.

I have tried all the support fixes and now waiting for response to a support ticket but meanwhile any suggestions on what I could try ?

I have an app called "Grandstream Wave Lite" on my Android phone. It can connected to Sipagate both via my wifi and direct to Vodafone.

If the app does not work for you via your wifi maybe there is a problem with your router configuration.

Sipgate allow multiple connections to a single account and all the phones should ring when there is an incoming call.

In reply to a post by Michael_Chare:

I have an app called "Grandstream Wave Lite" on my Android phone. It can connected to Sipagate both via my wifi and direct to Vodafone.

If the app does not work for you via your wifi maybe there is a problem with your router configuration.

Installed Grandstream on my mobile, switched off 4G and called from the app. Same result - can make outgoing calls fine but 'dead' line when I try to call my number

Edited by mikegg (Mon 15-Nov-21 14:00:54)

Have you only just setup an account with Sipgate? I've noticed it can take a day or so before the new number is callable, i.e. the last time I set one up I could call via a landline, but via mobile it didn't work until the next day.

Set up about two weeks ago but only added credit yesterday

Should be working then.

You need to check your router. Things that can cause problems are a SIP ALG setting, try turning this off if you have that option on your router.

Not sure what options the N300A has but make sure you have port punching or keep alive turned on, or any setting that mentions NAT, as this is needed to keep a path open from your router back to the N300A so that incoming calls can get to it.

If you dial out, then immediately try dialling in, does it work then? Have you got the handset setup correctly to ring for that incoming line?