Siemens Gigaset N300A and Vonage

Hello
I am on Vonage UK on a Vonage HT801 box. I have also bought a Siemens Gigaset N300A to run my DECT handsets from the Router. The N300A wants an Auto Configuration Code to setup and Vonage will not give me one. Is there any way to setup the N300 without. And can I run the Vonage box and the N300A together.
Help would be appreciated.
Thanks
diode84

In reply to a post by diode84:

Hello
I am on Vonage UK on a Vonage HT801 box. I have also bought a Siemens Gigaset N300A to run my DECT handsets from the Router. The N300A wants an Auto Configuration Code to setup and Vonage will not give me one. Is there any way to setup the N300 without. And can I run the Vonage box and the N300A together.
Help would be appreciated.

So you're looking at replacing the Vonage HT801 box with a Gigaset N300A?

If so, most people configure the Gigaset boxes manually rather than via any auto config method but that relies on the VOIP provider in your case Vonage supplying all the necessary configuration details, I have no idea if Vonage do this or hide behind the black box method.

Edit1: if they don't then you could connect the telephone output of the HT801 box into the Fixed line input of the Gigaset box as that should work in the same way as a typical PSTN line.

Edit2: Looking at the HT801 user guide it looks like most of the information you need to configure the Gigaset you would have previously required to configure the HT801 box.

Edited by deleted (Wed 23-Feb-22 23:12:14)

If the OP can't get the VOIP registration details from Vonage or the HT801 he could connect the N300A to the HT801 using an rj11 cable. The cable might need to be a cross over cable so that pins 2 and 5 on one end are connected to 3 and 4 on the other, and vice versa.

Porting the phone number to Voipfone or Sipgate and ceasing the Vonage contract would likely save the OP money.

In reply to a post by Michael_Chare:

Porting the phone number to Voipfone or Sipgate and ceasing the Vonage contract would likely save the OP money.

As you say its definitely worth looking into as a possible option for the OP.

In reply to a post by dect:

Edit2: Looking at the HT801 user guide it looks like most of the information you need to configure the Gigaset you would have previously required to configure the HT801 box.

I suspect that Vonage supply the HT801s preconfigured, however this link might help!

In reply to a post by dect:

In reply to a post by Michael_Chare:

Porting the phone number to Voipfone or Sipgate and ceasing the Vonage contract would likely save the OP money.

As you say its definitely worth looking into as a possible option for the OP.

I think Vonage sell to customers who don't want to have to configure equipment for themselves. They appear to charge appropriately. Gigaclear suggest that their new customers consider using them.

In reply to a post by dect:

In reply to a post by diode84:

Hello
I am on Vonage UK on a Vonage HT801 box. I have also bought a Siemens Gigaset N300A to run my DECT handsets from the Router. The N300A wants an Auto Configuration Code to setup and Vonage will not give me one. Is there any way to setup the N300 without. And can I run the Vonage box and the N300A together.
Help would be appreciated.

So you're looking at replacing the Vonage HT801 box with a Gigaset N300A?

If so, most people configure the Gigaset boxes manually rather than via any auto config method but that relies on the VOIP provider in your case Vonage supplying all the necessary configuration details, I have no idea if Vonage do this or hide behind the black box method.

Edit1: if they don't then you could connect the telephone output of the HT801 box into the Fixed line input of the Gigaset box as that should work in the same way as a typical PSTN line.

Edit2: Looking at the HT801 user guide it looks like most of the information you need to configure the Gigaset you would have previously required to configure the HT801 box.

I could but may not be best sound quality. I am expecting brilliant sound by staying digital.

In reply to a post by Michael_Chare:

In reply to a post by dect:

In reply to a post by Michael_Chare:

Porting the phone number to Voipfone or Sipgate and ceasing the Vonage contract would likely save the OP money.

As you say its definitely worth looking into as a possible option for the OP.

I think Vonage sell to customers who don't want to have to configure equipment for themselves. They appear to charge appropriately. Gigaclear suggest that their new customers consider using them.

I am going to move from Vonage soon.
What information do I need from my new supplier to manually setup the Gigaset N300.
Thanks

when you look at new providers, check Voipify https://www.voipify.net/

Their support os excellent and will provide all te set up data for an N300A

In reply to a post by diode84:

What information do I need from my new supplier to manually setup the Gigaset N300.

If it was me I would be looking for the VOIP provider to supply at least the following

Login Name
Login Password
Registrar Server
Proxy Server
Outbound Proxy Server
SIP Port
Stun Server (optional)

Other members may suggest others setting but these are normally enough.

In reply to a post by MHC:

when you look at new providers, check Voipify https://www.voipify.net/

Their support os excellent and will provide all te set up data for an N300A

Thanks, I have a provider in mind and have all the information from them but where to put it in Gigaset N300A setup is the problem.

In reply to a post by diode84:

Thanks, I have a provider in mind and have all the information from them but where to put it in Gigaset N300A setup is the problem.

To be honest with you there is only so far someone on a forum can go to help you as it still needs a level of ability/understanding from yourself. I would suggest you login to the N300A and go to

Settings>Telephony>Connections

and

Settings>Telephony>Advanced VoIP Settings

And investigate these as this is where you need to be looking, also the ? in top right of the screen are the help pages.

In reply to a post by dect:

In reply to a post by diode84:

Thanks, I have a provider in mind and have all the information from them but where to put it in Gigaset N300A setup is the problem.

To be honest with you there is only so far someone on a forum can go to help you as it still needs a level of ability/understanding from yourself. I would suggest you login to the N300A and go to

Settings>Telephony>Connections

and

Settings>Telephony>Advanced VoIP Settings

And investigate these as this is where you need to be looking, also the ? in top right of the screen are the help pages.

Yes I have been trying there but get stuck at domain, proxy server address, registration server, Names from N300A web interface.
I have been given Domain, Sip account, Sip reg name, Sip password, Cli,
Different names confuse.

Mr Google found this for Sipgate.

In reply to a post by diode84:

I have been given Domain, Sip account, Sip reg name, Sip password, Cli,
Different names confuse.

If Cli is a list of commands for a Command Line Interface I suggest that you ignore them.

Havent managed to get in yet, may need to sign up.

Problem is knowing what t0o ignore.

N300A asks for:
1. IP Connection

Assign a connection name or actual phone number for identification.
Connection name or number:
VoIP Configuration / Profile Download


Start Configuration Assistant
Provider:
Other provider
Profile version
Personal Provider Data

Authentication name:
Authentication password:
Username:
Display name:


Hide advanced settings

DNS SRV Lookup

Lookup Enabled Yes No
General Data of your Service Provider

Domain:
Proxy server address:
Proxy server port:
Registration server:
Registration server port:
Registration refresh time: sec
Network Data of your Service Provider

STUN enabled: Yes No
STUN server address:
STUN server port:
STUN refresh time: sec
NAT refresh time: sec
Outbound proxy mode: Always Automatic Never
Use DHCP Option 120 "SIP Server"
Outbound server address:
Outbound proxy port:
Select Network Protocol

What can I ignore

Try this and let me know if you can get a registration:

N300A asks for:
1. IP Connection name


Connection name or number:
Can be anything you like I use the name of the provider "Sipgate"


Start Configuration Assistant

I have never used this.



Authentication name:
Provided Sip Reg name


Authentication password:
Provided password

Username:
Provided Sip Account

Display name:
I use Sipgate


Show advanced settings

DNS SRV Lookup

Lookup Enabled Yes

General Data of your Service Provider

Domain:
As Provided

Proxy server address:
Use Domain as provided

Proxy server port:

Registration server:
Use Domain as provided

Registration server port:
Not needed

Registration refresh time: sec
60

Network Data of your Service Provider

STUN enabled: Yes No
No

STUN server address:
STUN server port:
STUN refresh time: sec
Ignore these three

NAT refresh time: sec
Outbound proxy mode:
Automatic

Use DHCP Option 120 "SIP Server"
No

Outbound server address:
Blank

Outbound proxy port:
5060

Select Network Protocol
Automatic

No registration so far.
I am using the Proxy and Sip Domain the provider gave me three times, is that right.

In reply to a post by diode84:

Thanks, I have a provider in mind and have all the information from them but where to put it in Gigaset N300A setup is the problem.

Might have missed it, but are you trying to get this working with Vonage or another provider?

No I am with Vonage at present on a Vonage HT801 box.
I am trying a new provider on a Gigaset N300A. I assumed that could work in parallel.

In reply to a post by diode84:

No I am with Vonage at present on a Vonage HT801 box.
I am trying a new provider on a Gigaset N300A. I assumed that could work in parallel.

OK. Typically in such a scenario, it’s more elegant to run a single VoIP PBX and add separate connections to providers as SIP trunks. However this is clearly overkill here 😉

Can I suggest that you disconnect the HT801 box from the network whilst you try and get the Gigaset base up and running with the new VoIP provider: I think there may be a port clash, so just want to check that.

No Registration still failed.

I’ll log into my Gigaset and have a look. Hold fire.

In reply to a post by diode84:

No Registration still failed.

What provider is it please?

Yes you should be able to setup several VoIP services on the N300A at the same time (and analogue landline).

I have 2 Sipgate accounts on mine just fine.

Not sure if these instructions for using a Softphone on Vonage are any use - page 4 & 5 in particular: https://www.qsc.com/resource-files/productresources/...

Unified Business Communications. Felling Gateshead

No support to setup docs on their website. Looks like a hosted platform.

When you tick 'active' in the N300 setup window for the new connection, did you refresh the webpage, to make sure that it changes from "registration failed' to "Registered"?

The other thing I would suggest is to test the new UBC connection and credentials using a soft-phone client on a PC/laptop or smartphone.

Its typically faster and easier to test new connections in this way to make sure it's not just a credential issue (wouldn't be the first time a letter or digit is out of place) - support will also find it easier to test the connection in this way.

Once that's proven, then you should be able to copy the details over to your N300A and register on there.

With the suppliers I use the Domain, Proxy server address: and Registration server are all the same.:

Does the N300 status page for Device show the correct date and time, showing that it has a good internet connection?

Thats a good idea.

In reply to a post by Michael_Chare:

Does the N300 status page for Device show the correct date and time, showing that it has a good internet connection?

It was an hour out so I set it but makes no difference.
I will try softphone to check.

In reply to a post by diode84:

Thats a good idea.

Yep extremely easy and fast to do. Just get one off the App Store onto you phone, load up the creds and domain/proxy settings and away you go.

You don’t even have to be home to do it, as long as you have an internet connection. In fact it may be preferable in some ways to not do it at home, or at least while your connected to the same network.

In reply to a post by diode84:

In reply to a post by Michael_Chare:

Does the N300 status page for Device show the correct date and time, showing that it has a good internet connection?

It was an hour out so I set it but makes no difference.
I will try softphone to check.

Are the gateway and the DNS Server network settings definitely correct?

Slight problem, no smart phone so no app store.
I have tried PuppyPhone Internet Telephone that comes bundled with Xenial64 Puppy Linux.
No joy no connection.
I think there is a problem with details supplied by new supplier for the test. Should I be able to log in using the details supplied.

A Sipgate Basic account is free to create. You do have to add money if you want to make calls. It is a popular service so it is easy to find out how to configure equipment. to connect

In reply to a post by Michael_Chare:

A Sipgate Basic account is free to create. You do have to add money if you want to make calls. It is a popular service so it is easy to find out how to configure equipment. to connect

Would I be able to test the connection to it on a basic connection.

In reply to a post by diode84:

In reply to a post by Michael_Chare:

A Sipgate Basic account is free to create. You do have to add money if you want to make calls. It is a popular service so it is easy to find out how to configure equipment. to connect

Would I be able to test the connection to it on a basic connection.

Yes.

To configure the N300 for Sipgate:

N300A asks for:
1. IP Connection name

Connection name or number:
Can be anything you like I use the name of the provider "Sipgate"

Start Configuration Assistant

I have never used this.


Authentication name:
First 7 characters of SIP-ID shown on Sipgate website page for the account

Authentication password:
Provided password

Username:
First 7 characters of SIP-ID

Display name:
I use Sipgate


Show advanced settings

DNS SRV Lookup

Lookup Enabled: Yes

General Data of your Service Provider

Domain:
sipgate.co.uk

Proxy server address:
sipgate.co.uk

Proxy server port:
Not needed

Registration server:
sipgate.co.uk

Registration server port:
Not needed

Registration refresh time: sec
60

Network Data of your Service Provider

STUN enabled: Yes No
No

STUN server address:
STUN server port:
STUN refresh time: sec
Ignore these three

NAT refresh time:
20 sec

Outbound proxy mode:
Automatic

Use DHCP Option 120 "SIP Server"
No (not selected)

Outbound server address:
Blank

Outbound proxy port:
5060

Select Network Protocol
Automatic

In reply to a post by Michael_Chare:

T

I have done exactly as you say but still no connection.
I may have to admit it does not work.

In reply to a post by Michael_Chare:

Authentication name:
First 7 characters of SIP-ID shown on Sipgate website page for the account

Username:
First 7 characters of SIP-ID

Out of interest Sipgate state these two fields should be the SIP-ID (seen on the phone page of their portal) in full not just the first 7 digits if SIP-ID is longer.

Username can be left completely blank. Authentication name is the important one, and mine is more than 7 chars

In reply to a post by dect:

In reply to a post by Michael_Chare:

Authentication name:
First 7 characters of SIP-ID shown on Sipgate website page for the account

Username:
First 7 characters of SIP-ID

Out of interest Sipgate state these two fields should be the SIP-ID (seen on the phone page of their portal) in full not just the first 7 digits if SIP-ID is longer.

In reply to a post by Pheasant:

Username can be left completely blank.

Just quoting what Sipgate say rather than what you can get away with

Either way it’s a bit academic. Think there’s something not right here if the OP can’t get either his new service provider or Sipgate running on the N300a or a soft phone. One device and one account is understandable but multiple combinations stands out as something else at fault.

In reply to a post by dect:

Out of interest Sipgate state these two fields should be the SIP-ID (seen on the phone page of their portal) in full not just the first 7 digits if SIP-ID is longer.

I think it is histrorical. I have two accounts, one goes back to April 2015 and I suspect the number was then only 7 digits long. I think then it was just called Sipgate, rather than Sipgate Basic.The other account goes back to November 2015 and I did make a note of the full 9 digits but for some reason only used the first 7. Both SIP-IDs end in e0. I have added the e0 to the 2nd account and it still registers.

Strange, and thank you for pointing this out.

In reply to a post by diode84:

In reply to a post by Michael_Chare:

T

I have done exactly as you say but still no connection.
I may have to admit it does not work.

Are you a Gigaclear customer?

They’ve flip flopped with the format of the SIP_ID, account no and (auto-alocated) numbers over the years.

My first early doors Sipgate account (circa 2011) has the account number matching the last 7 digits of the landline number, also matching the SIP_ID just with an “e0” at the end as you say.

Later accounts have just a 7 digit SIP_ID matching the account number not aligned with the landline number. Yet others they’ve gone back to adding an “e0” on the end of the ID again.

In reply to a post by Michael_Chare:

Are you a Gigaclear customer?

It’s a shame the OP hasn’t got access to a smartphone running a soft-phone app.

In this way any home/local area network, router issues or even ISP issues can be eliminated when connecting over a mobiles broadband data connection.

In reply to a post by Pheasant:

Either way it’s a bit academic.

Maybe for you it is.

The Gigaclear Genexis DRGOS router I have has two phone ports, presumably for VOIP. There is no user access to configure the VOIP parameters, and the router can be configured to block many VOIP connections such as from and N300. This allows ISPs who use the box to force customers to use their own VOIP service. Gigaclear don't do this.

Just before I got Gigaclear in 2015 I bought a Cisco SPA112 and then after seeing a post about the N300 on this forum I bought one. I got both to register by my Plusnet ADSL connection.

Neither would register via the Gigaclear Genexis DRGOS router. So I contacted Voipfone about the problem and they said 'give us remote access to the SPA 112 and we will see what we can do'. They also pointed out that Csipsimple on my mobile phone had in fact registered. So I gave them the remote access and they changed some obscure parameter on the SPA 112. Specifically the SIP ToS/DiffServ Value:of 0x68 was just deleted and Ithe SPA112 was then able to register giving me a VOIP service.

So I ported my number to Voipfone and have remained a customer. I also contacted Gigaclear and spoke to a softly spoken woman who remotely changed the router allowing my N300 to connect.

Hence my question to the OP.

In reply to a post by dect:

In reply to a post by Pheasant:

Either way it’s a bit academic.

Maybe for you it is.

In so far as this field makes no difference to the success or failure of registration (for Sipgate via an N300). It’s used to set the Called ID - but it’s overridden by that which you set on the Sipgate portal.

Painful (and a sheer waste of everyone’s time) if the ISP is blocking VoIP. I don’t see why they’d bother any more: most folks are now using some combination of Teams, Zoom, WhatsApp, Skype for their day to day comms anyway. It would just be a hassle.

Hopefully Gigaclear have seen sense and put that “policy” in the bin.

In reply to a post by Pheasant:

In so far as this field makes no difference to the success or failure of registration (for Sipgate via an N300). It’s used to set the Called ID - but it’s overridden by that which you set on the Sipgate portal.

Not everybody is as clever as you, someone trying to setup a new VOIP connection who has little experience they are better to follow the VOIP providers recommended settings for the device in question to reduce the chances of failure. For someone to say a specific value in a setting is academic they first need to know that it is which for most of us it ain't that simple.

Edit: reworded to add clarity

Edited by deleted (Sat 26-Feb-22 16:55:28)

In reply to a post by Michael_Chare:

In reply to a post by diode84:

In reply to a post by Michael_Chare:

T

I have done exactly as you say but still no connection.
I may have to admit it does not work.

Are you a Gigaclear customer?

No not a Gigaclear customer. Broadband provider is Quickline on a wireless connection.

In reply to a post by Pheasant:

In reply to a post by Michael_Chare:

Are you a Gigaclear customer?

It’s a shame the OP hasn’t got access to a smartphone running a soft-phone app.

In this way any home/local area network, router issues or even ISP issues can be eliminated when connecting over a mobiles broadband data connection.

Would a PC not do with a Phone program. I have got Linphone and Puppyphone on Puppy linux.
I am also on Vonage via a Vonage HT801 ATA so the router allows that.

I am a bit confused what the tick on active means on the V300A and what registration failed means.

I can register Linphone (on Windows 10) with Sipgate. You could try with your Linux version

In reply to a post by diode84:

I am a bit confused what the tick on active means on the V300A and what registration failed means.

You need to the tick to make the N300 try to register. Registration failed just tells you there is a problem somewhere.

In reply to a post by diode84:

I am a bit confused what the tick on active means on the V300A and what registration failed means.

See screenshots from my setup...look at the Sipgate entry:

Entry settings are complete, but the entry is unchecked/unticked so is...
Status = "Disabled"

Check (or tick) the entry for Sipgate, initially the portal will show:
Now checked to be active, but Status = "Registration failed"

Forece refresh (F5 etc) the web page, then if the entry and registration is good the status will show:
Active and Status = "Registered"

Edit: descriptions aligned to portal for the avoidance of doubt.

Edited by Pheasant (Sat 26-Feb-22 17:44:43)

In reply to a post by diode84:

Would a PC not do with a Phone program. I have got Linphone and Puppyphone on Puppy linux.
I am also on Vonage via a Vonage HT801 ATA so the router allows that.

If you have Linphone, then click on Assistant, then "Use SIP Account". To setup Sipgate as follows:

Username -> set to your Sipgate SIP_ID
Password -> set to your Sipgate password
Domain -> set to sipgate.co.uk
Display name -> either leave it blank or call it what you wish
Transport -> set to UDP

That's it! You should have a nice big green dot at the top left hand of the linphone screen.

Note: you will be able to dial into the Sipgate landline number, but not make outbound calls until you add some credit to the sipgate account.

In reply to a post by Pheasant:

In reply to a post by diode84:

Would a PC not do with a Phone program. I have got Linphone and Puppyphone on Puppy linux.
I am also on Vonage via a Vonage HT801 ATA so the router allows that.

If you have Linphone, then click on Assistant, then "Use SIP Account". To setup Sipgate as follows:

Username -> set to your Sipgate SIP_ID
Password -> set to your Sipgate password
Domain -> set to sipgate.co.uk
Display name -> either leave it blank or call it what you wish
Transport -> set to UDP

That's it! You should have a nice big green dot at the top left hand of the linphone screen.

Note: you will be able to dial into the Sipgate landline number, but not make outbound calls until you add some credit to the sipgate account.

Went fine but
Don't get Transport box, only a Proxy box.

Its version 3.6.1

Big question then is, can you successfully make calls into the Sipgate landline number?

[The Transport type can be set if you click on the new profile you just made and scroll down the page there to ADVANCED. You should see it there. It may well default to UDP anyway]

In reply to a post by Pheasant:

Big question then is, can you successfully make calls into the Sipgate landline number?

[The Transport type can be set if you click on the new profile you just made and scroll down the page there to ADVANCED. You should see it there. It may well default to UDP anyway]

Don't get as far as that. Configure my account Step 1/1, the apply box wont light up so cant enter it. I enter
username, password, and domain

OK hold fire. I've just done this using an Android phone running Linphone 4.6.1 and it was a straightforward setup in there.

I will fire up a Linphone client on my Mac or a Windows box and walk it through from there.

In reply to a post by diode84:

Its version 3.6.1

Actually can you grab the latest version ->

There is 4.3.2 available for Linux from their webpage here.

The versions I've now installed are:

Android v4.6.1
Windows 4.3.2

As above, on v4.x of Linphone the SIP Account setup screen should look like this...

Xenial64 puppy linux its own package manager, never managed to install any linux program

You only need to choose "Use a SIP Account" from the assistant/welcome screen. Not the Linphone account stuff.

As far as I can tell, all the settings that are needed should be on the one setup page. As per screenshot above.

In reply to a post by Pheasant:

Painful (and a sheer waste of everyone’s time) if the ISP is blocking VoIP. I don’t see why they’d bother any more: most folks are now using some combination of Teams, Zoom, WhatsApp, Skype for their day to day comms anyway. It would just be a hassle.

Hopefully Gigaclear have seen sense and put that “policy” in the bin.

Could there be a problem with my main router. I am on Vonage VOIP so Vonage get through the Router and the ISP.
The N300 fails on Linux and XP. I cant get Puppyphone or Linphone to work either. What else could be causing the problem.

In reply to a post by diode84:

The N300 fails on Linux and XP. I cant get Puppyphone or Linphone to work either. What else could be causing the problem.

What I would suggest is you take some screenshots of the settings (with Username and Password redacted) for the Sipgate configured on the N300A and upload them to a sharing site and link to them here so they can be checked.

In reply to a post by diode84:

Could there be a problem with my main router. I am on Vonage VOIP so Vonage get through the Router and the ISP.

Possibly, but the fact that Vonage is working through it, suggests not. At least not with just the one VoIP endpoint (the HT801). Multiple discrete endpoints registering over the same router to separate VoIp providers could potentially run into port conflicts…

The N300 fails on Linux and XP. I cant get Puppyphone or Linphone to work either.

I think by this you actually mean Sipgate (and by inference your other new VoIP provider which you initially tried to get running) fail to complete their respective SIP registration initially using the N300A base or latterly using both the soft-phone clients (Puppyphone and Linphone)?

What else could be causing the problem.

As noted above by dect, it would be helpful to get a snapshot of the setup screens in either N300A, Linphone or puppy (admittedly I’ve never used the latter). Some other log outputs or diagnostics info from these clients/devices would also help to see why the 2 new VoIP services are failing to register on a variety of hardware/soft-phones. I’ll do a bit of digging into this.

In reply to a post by diode84:

Could there be a problem with my main router. I am on Vonage VOIP so Vonage get through the Router and the ISP.
The N300 fails on Linux and XP. I cant get Puppyphone or Linphone to work either. What else could be causing the problem.

I would suggest asking your ISP if they know of any reason why you can't establish a VOIP registration.

If you have Linux and Linphone on a laptop You could maybe try from a public library, or ask someone with a mobile phone that can broadcast a wifi hotspot.

In reply to a post by Michael_Chare:

In reply to a post by diode84:

I have been given Domain, Sip account, Sip reg name, Sip password, Cli,
Different names confuse.

If Cli is a list of commands for a Command Line Interface I suggest that you ignore them.

CLI = Calling Line Identification in this context.

For Sipgate this is set on the portal, so could be ignored. However other providers may require it to be set manually.

In reply to a post by diode84:

Could there be a problem with my main router. I am on Vonage VOIP so Vonage get through the Router and the ISP.
The N300 fails on Linux and XP. I cant get Puppyphone or Linphone to work either. What else could be causing the problem.

OK can you fetch the log files from Linphone? Presuming you have fully setup your Sipgate testing account there?

Go to Preferences -> Advanced. Then under the "Logs" section, firstly ensure the "enable logs" slider is enabled. Then click OK and shut down Linphone.

Restart Linphone and go back to the logs section. Click on the "send logs' button. It will try and email you the hyperlink for the attachment, but can you paste the hyperlink here, so that we can check it.

In the program window it will say "Logs were uploaded to https://www.linphone.org:444/tmp/621bbjwgxwipoiop.gz or something of that format You can copy that link and paste it here.

Edited by Pheasant (Sun 27-Feb-22 21:38:29)

In reply to a post by Pheasant:

In reply to a post by Michael_Chare:

In reply to a post by diode84:

I have been given Domain, Sip account, Sip reg name, Sip password, Cli,
Different names confuse.

If Cli is a list of commands for a Command Line Interface I suggest that you ignore them.

CLI = Calling Line Identification in this context.

For Sipgate this is set on the portal, so could be ignored. However other providers may require it to be set manually.

The details were from Unified Business Communications. Felling Gateshead, If it is Calling Line Identification then it won't be at a list of commands!

Definitely won’t be a list of any commands of any sort. Likely just the landline number of the service for CLiD presentation.

Bad news on the Gigaset N300A. Over the weekend it failed altogether. I now cannot log in to it at all.
I contacted the Ebay firm in Germany that I got it from and within five minutes I had a refund by email and told to dispose of it. I think they may have known it was faulty but worth a try to sell it for £35, So I thank everyone for the fantastic help on the forum, I have learned a lot I hope.
The other problem with softphone programs, I have set up another account with sipgate just to make sure of
the details and will try again when the confirmation letter comes.
So thank you every one for the help.
diode84

Wow you’re not having much luck with this.

If you want a good UK based Gigaset dealer try Ligo:

https://ligo.co.uk/gigaset-n300a

It can be cheaper to buy the base station with phones such as. That one does not have the answerphone but if one has Sipgate voicemail you get an email with a sound file of the message and you can dial 50000 from your phone to listen to your messages. Other Dect brands of phones will work with the N300 but you may loose advance functions such as transferring phone directory entries.

Yes mixing handsets and bases from different manufacturers (or even different product sets from the same manufacturer) often means the handsets revert to basic GAP (Generic Access Profile) functionality- so very much basic telephony functions only. No “rich” functionality that is often proprietary as with the Gigaset ecosystem functions on the N300 based devices (info centre/weather, ability to get email notifications on handsets etc etc)

I think the OP just wants a DECT + VoIP base though, he mentioned already having handsets, so unless he fancies an upgrade…

I setup a N300A on Sipgate over the weekend. It needed only a minimum of info:
User Name, password and name again along with the sipgate domain name and the Sipgate service used.
But it would not register at all until I registered a phone to the base station. Once that was done it registered at the next attempt.

In reply to a post by jaba:

But it would not register at all until I registered a phone to the base station. Once that was done it registered at the next attempt.

Interesting observation from an “out of the box” setup!

Not sure if this is the issue the op is experiencing, but it’s a another thing that should be ruled out.

I have registered a new account with Sipgate so when I get confirmation letter and register I will try again. I always felt there was a problem with first account.

I tried re-registering a handset, it worked , but still I could not access web interface.

In reply to a post by diode84:

I tried re-registering a handset, it worked , but still I could not access web interface.

What handsets are you running?

If you are running Gigaset handsets then there is some (limited) functionality to be able to check and set base station network etc parameters directly from the handset rather than web interface.

In reply to a post by Pheasant:

In reply to a post by diode84:

I tried re-registering a handset, it worked , but still I could not access web interface.

What handsets are you running?

If you are running Gigaset handsets then there is some (limited) functionality to be able to check and set base station network etc parameters directly from the handset rather than web interface.

They are BT handsets but did register with very limited functions. I have always communicated to N300A by web interface. http://192.168.0.107/login.html. Dead now.
Any ideas without a Gigaset hand set

In reply to a post by diode84:

They are BT handsets but did register with very limited functions. I have always communicated to N300A by web interface. http://192.168.0.107/login.html. Dead now.
Any ideas without a Gigaset hand set

What happens if you enter "ping 192.168.0.107" on your PC? Do you get a reply?

In reply to a post by diode84:

I have registered a new account with Sipgate so when I get confirmation letter and register I will try again. I always felt there was a problem with first account.

So if I understand correctly you have requested a second Sipgate account? what made you always feel their was a problem with the first account? we still haven't ruled out that it is User mis-op or have we?

In reply to a post by diode84:

I tried re-registering a handset, it worked , but still I could not access web interface.

It can't be totally dead if you can still register a handset, when you plug an ethernet cable into the N300A does the button on the front light up (blue I think). Are you sure the IP address hasn't changed meaning you need to check on your router to confirm either way?

In reply to a post by dect:

In reply to a post by diode84:

I tried re-registering a handset, it worked , but still I could not access web interface.

It can't be totally dead if you can still register a handset, when you plug an ethernet cable into the N300A does the button on the front light up (blue I think). Are you sure the IP address hasn't changed meaning you need to check on your router to confirm either way?

I can register a hand set using the dect radio signal to the base unit, all wireless but not ethernet.

In reply to a post by diode84:

all wireless but not ethernet.

I don't understand? how are you connecting it to your network as I didn't think the N300A had built in wireless?

In reply to a post by diode84:

In reply to a post by dect:

In reply to a post by diode84:

I tried re-registering a handset, it worked , but still I could not access web interface.

It can't be totally dead if you can still register a handset, when you plug an ethernet cable into the N300A does the button on the front light up (blue I think). Are you sure the IP address hasn't changed meaning you need to check on your router to confirm either way?

I can register a hand set using the dect radio signal to the base unit, all wireless but not ethernet.

What router do you have and who is your ISP?

We can work through this - it’s entirely possible the N300 base has just picked up another new IP address from your router as noted above by dect

So if you try and connect to the base on the original IP address you will not get a response. If you tell us what router you have we can tell you where to find the list of DHCP-assigned addresses - including for the N300. 😀

Ideally you may wish to make this address static, so it remains the same in future. Easing admin. But one step at a time.

Edited by Pheasant (Tue 01-Mar-22 15:57:48)

In reply to a post by Michael_Chare:

In reply to a post by diode84:

They are BT handsets but did register with very limited functions. I have always communicated to N300A by web interface. http://192.168.0.107/login.html. Dead now.
Any ideas without a Gigaset hand set

What happens if you enter "ping 192.168.0.107" on your PC? Do you get a reply?

Sorry I did answer your question about the ping but it seems to have gone astray and I re answered another question.

root# ping 192.168.0.107
PING 192.168.0.107 (192.168.0.107): 56 data bytes



It sits waiting for an answer and does not get one.

In reply to a post by diode84:

In reply to a post by Michael_Chare:

In reply to a post by diode84:

They are BT handsets but did register with very limited functions. I have always communicated to N300A by web interface. http://192.168.0.107/login.html. Dead now.
Any ideas without a Gigaset hand set

What happens if you enter "ping 192.168.0.107" on your PC? Do you get a reply?

Sorry I did answer your question about the ping but it seems to have gone astray and I re answered another question.

root# ping 192.168.0.107
PING 192.168.0.107 (192.168.0.107): 56 data bytes

It sits waiting for an answer and does not get one.

Then if the N300 is connected to your ethernet it is likely that the IP address has changed. Did you try to configure a fixed address or are you using DHCP?

We can work through this - it’s entirely possible the N300 base has just picked up another new IP address from your router as noted above by dect

So if you try and connect to the base on the original IP address you will not get a response. If you tell us what router you have we can tell you where to find the list of DHCP-assigned addresses - including for the N300. 😀

Ideally you may wish to make this address static, so it remains the same in future. Easing admin. But one step at a time.

Its a TP-Link AC750 Archer C2
I can get into it but what tells me what IPs it has assigned.
Peasyport Lan scanner does not find anything.
The Provider is Quickline, Wireless connection

See User Manual here. Page 60 to get the DHCP client list…

Can you see the N300 listed there?

In reply to a post by Michael_Chare:

Then if the N300 is connected to your ethernet it is likely that the IP address has changed. Did you try to configure a fixed address or are you using DHCP?

I didn't configure fixed address on the N300A. How can I find its IP without a Gigaset hand set.
My lan scanner program finds nothing except router and Vonage box.

Login to the router then go to DHCP and then the DHCP client list. That should tell you the IP address assigned to the N300.

You could then use the DHCP Address Reservation facility to make sure the router always assigns the same address.

Alternatively, login to the N300 using the IP address you have found and assign it a fixed IP address outside the routers DHCP range e.g 192.168.0.3

In reply to a post by diode84:

all wireless but not ethernet.

If your router has a spare ethernet port I would strongly recommend you connect the N300A via a ethernet cable until you have the N300A fully working with an active VOIP connection.

In reply to a post by diode84:

I didn't configure fixed address on the N300A. How can I find its IP without a Gigaset hand set.

On the handset press the centre of the button between the green call and red hangup buttons

Select Settings Gear wheel
Scroll down to System and select
Scroll down to Local Network and select
Enter the 4 digit pin for the N300
View IP address etc,

(As I have just found out!)

In reply to a post by Michael_Chare:

On the handset press the centre of the button between the green call and red hangup buttons

Select Settings Gear wheel
Scroll down to System and select
Scroll down to Local Network and select
Enter the 4 digit pin for the N300
View IP address etc,

(As I have just found out!)

Good advice

In reply to a post by dect:

In reply to a post by diode84:

all wireless but not ethernet.

If your router has a spare ethernet port I would strongly recommend you connect the N300A via a ethernet cable until you have the N300A fully working with an active VOIP connection.

There must be a misunderstanding here. The N300 can only connect to the local network and hence internet for VoIP using its wired RJ45 Ethernet port. It doesn’t have any WiFi capability at all.

In reply to a post by Pheasant:

In reply to a post by dect:

In reply to a post by diode84:

all wireless but not ethernet.

If your router has a spare ethernet port I would strongly recommend you connect the N300A via a ethernet cable until you have the N300A fully working with an active VOIP connection.

There must be a misunderstanding here. The N300 can only connect to the local network and hence internet for VoIP using its wired RJ45 Ethernet port. It doesn’t have any WiFi capability at all.

But it does have DECT which is a wireless standard! As my computer tells me.

Edited by Michael_Chare (Tue 01-Mar-22 17:20:00)

In reply to a post by Pheasant:

In reply to a post by dect:

In reply to a post by diode84:

all wireless but not ethernet.

If your router has a spare ethernet port I would strongly recommend you connect the N300A via a ethernet cable until you have the N300A fully working with an active VOIP connection.

There must be a misunderstanding here. The N300 can only connect to the local network and hence internet for VoIP using its wired RJ45 Ethernet port. It doesn’t have any WiFi capability at all.

I totally agree with you, I did ask the OP to clarify but I did not get any information relating to this in recent replies.

Edit: I would also add there have now been 104 replies to this thread and between us the OP still hasn't managed to get a VOIP connection working and that has got to be a record somewhere and I am starting to wonder what the hell is going on!!

Edited by deleted (Tue 01-Mar-22 17:23:21)

Yep there's multiple things going on, which makes it difficult to pinpoint the root cause of the problem. I agree long thread! The OP is still hanging in there which is great.

It is all so much more complex since the days when you just ordered a telephone from the Post Office and after it was installed all you had to do was pick up the phone and maybe dial or even just ask for a number.

Though the cost of calls has fallen to the point where there is little point in trying to beat the system.

Edited by Michael_Chare (Tue 01-Mar-22 17:58:34)

Yes it really shouldn’t be this hard though. Hopefully the OP can stick with it.

In reply to a post by diode84:

I didn't configure fixed address on the N300A. How can I find its IP without a Gigaset hand set.
My lan scanner program finds nothing except router and Vonage box.

OK I thought I would summarise some (hopefully) helpful steps that you can simply reply with YES/NO to each

1. Connect the N300 to your local network / router using an ethernet cable. Does the blue light on the unit glow a solid blue?

2. Can you find out what IP address the N300A has on your network using either (a) Michael's handset method above (hopefully works on your BT handsets) or (b) via the Archer C2 router web portal (see my shortcut in the post above)?

3. If you can get the local IP address of the N300 - can you now connect to it via its web portal using that address?

4. Can you successfully ping sipgate.co.uk from your computer? Can you please give us the output?

5. Can you also paste the final ping output (when pinging sipgate.co.uk) into the jitter calculator here and confirm the jitter calculation. I'd like to understand the quality of the internet connection from your wireless ISP.

Edited by Pheasant (Tue 01-Mar-22 18:50:36)

In reply to a post by dect:

In reply to a post by diode84:

all wireless but not ethernet.

I don't understand? how are you connecting it to your network as I didn't think the N300A had built in wireless?

No my fault, the DECT signal from base to hand set is working. It is wireless, 900 mhz but not for the network..
If it had WiFi which it does not, it would be about 2000mhz.
The ethernet does not seem to work.

Edited by diode84 (Tue 01-Mar-22 20:00:25)

In reply to a post by Michael_Chare:

In reply to a post by diode84:

I didn't configure fixed address on the N300A. How can I find its IP without a Gigaset hand set.

On the handset press the centre of the button between the green call and red hangup buttons

Select Settings Gear wheel
Scroll down to System and select
Scroll down to Local Network and select
Enter the 4 digit pin for the N300
View IP address etc,

(As I have just found out!)

The BT hand sets do not do this on the N300A, I have tried. You need a Gigaset hand set for these functions.

I think the ethernet side of it is dead. The 5v power supply that came with gives up to 7v. Even though it has 5v stamped on it. It could have fried part of the circuit.
I am giving up on it now but would like to thank everyone for fantastic help. I have learned a lot but it isnt simple.
So thank you everyone.

Next problem
Should I change my user name before asking for more help which I still neeed with a simple ATA.
Thanks
diode84

It a shame we couldn't help you to get it sorted.

By the way - I just checked my Gigaset power supply,...6.9V output. The rated output of the supply is actually 6.5 VDC, so it will be bang on when loaded. Note that is completely normal for the voltage to be at this sort of level on the power supplies when there is zero load. Indeed the input voltage is quite tolerant in any case, so I doubt it would have caused the unit any harm

Best of luck with your ATA

Edited by Pheasant (Tue 01-Mar-22 20:42:26)

In reply to a post by diode84:

I am giving up on it now but would like to thank everyone for fantastic help. I have learned a lot but it isnt simple.
So thank you everyone.

Just to keep an old man happy, could you try and resolve one question for me before you give up (and apologies if you have already answered this question and I've missed it)?

The ethernet side could appear to be dead just because the router has allocated a different internal IP to the unit rather than the 192.168.0.7. If that is the case you can try everything you want but the ethernet will appear to be dead. It is quite possible that a simple correction to this address will allow the connection and it would be a shame to bin the kit if it is a set-up issue rather than a hardware issue.

Every time the router is re-booted there is a chance that the internal IPs will be re-allocated so that all the computers, printers, storage devices etc. could have different IPs. If the router has ever been turned off and on again since you noted the 192.168.0.7 address there is the possibility that the router has allocated another address to your unit and the 192.168.0.7 will no longer work.

Can you use the advice given earlier in this thread to try and check out the currently allocated IP?

In reply to a post by diode84:

Next problem
Should I change my user name before asking for more help which I still neeed with a simple ATA.
Thanks
diode84

If you are referring to your user name on this forum. I would suggest continuing to use your existing name.

You can buy Gigaset C430 phones on ebay. You would need one without a base station, just a charger. Once you have it registered with the N300 you can view the N300 IP address.

Alternatively if you keep pinging numbers like 198.162.0.7 198.162.0.8 etc you might find the N300

To find the IP address of the N300 try using a pc web browser to go https://www.gigaset-config.com/

(It works for me. I found the instruction in the N300 manual.)

In reply to a post by Michael_Chare:

In reply to a post by diode84:

Next problem
Should I change my user name before asking for more help which I still neeed with a simple ATA.
Thanks
diode84

If you are referring to your user name on this forum. I would suggest continuing to use your existing name.

You can buy Gigaset C430 phones on ebay. You would need one without a base station, just a charger. Once you have it registered with the N300 you can view the N300 IP address.

Alternatively if you keep pinging numbers like 198.162.0.7 198.162.0.8 etc you might find the N300

I have tried pinging from 1 to 20 and no luck. I am not spending more money on it.
I asked about changing my user name half as a joke as I have taken up so much forum time and space.
I will start a new post if I can't get my Cisco ATA186-12 going.
I am reading the manual now but I find VOIP much more difficult than I thought.
Thanks

In reply to a post by GonePostal:

In reply to a post by diode84:

I am giving up on it now but would like to thank everyone for fantastic help. I have learned a lot but it isnt simple.
So thank you everyone.

Just to keep an old man happy, could you try and resolve one question for me before you give up (and apologies if you have already answered this question and I've missed it)?

The ethernet side could appear to be dead just because the router has allocated a different internal IP to the unit rather than the 192.168.0.7. If that is the case you can try everything you want but the ethernet will appear to be dead. It is quite possible that a simple correction to this address will allow the connection and it would be a shame to bin the kit if it is a set-up issue rather than a hardware issue.

Every time the router is re-booted there is a chance that the internal IPs will be re-allocated so that all the computers, printers, storage devices etc. could have different IPs. If the router has ever been turned off and on again since you noted the 192.168.0.7 address there is the possibility that the router has allocated another address to your unit and the 192.168.0.7 will no longer work.

Can you use the advice given earlier in this thread to try and check out the currently allocated IP?

The easy way is with a Gigaset hand set but I don't have one. My LAN scanner won't find it and looking in the router I can find no trace. Even in win7 ipconfig /all its not there.
How else.

In reply to a post by diode84:

The easy way is with a Gigaset hand set but I don't have one. My LAN scanner won't find it and looking in the router I can find no trace. Even in win7 ipconfig /all its not there.
How else.

With the N300 connected to the network, the status LED/button should be solid blue. If it is then try using the link Michael C posted above from your browser:

https://www.gigaset-config.com/

This works here too, so ought to work for you.

Note that executing ipconfig /all simply returns the local network info for your own computer - nothing else on the network

In reply to a post by Michael_Chare:

To find the IP address of the N300 try using a pc web browser to go https://www.gigaset-config.com/

(It works for me. I found the instruction in the N300 manual.)

That’s a great call Michael. For the “link” to work the N300 will need to be successfully connected to the local network and also have proper internet connectivity to ‘call home’ and register with the Gigaset servers with its local details. So it actually tests multiple things. Dead simple too. 👍

In reply to a post by Michael_Chare:

To find the IP address of the N300 try using a pc web browser to go https://www.gigaset-config.com/

(It works for me. I found the instruction in the N300 manual.)

Sorry I missed this post.
Brilliant it does work and has changed IP address to 192.168.0.100.
So Michael thank you very much.
I will keep on.
Groans from everyone.

In reply to a post by Pheasant:

In reply to a post by Michael_Chare:

To find the IP address of the N300 try using a pc web browser to go https://www.gigaset-config.com/

(It works for me. I found the instruction in the N300 manual.)

That’s a great call Michael. For the “link” to work the N300 will need to be successfully connected to the local network and also have proper internet connectivity to ‘call home’ and register with the Gigaset servers with its local details. So it actually tests multiple things. Dead simple too. 👍

Thanks Pheasant I missed your post because I had given up.

Great! We shall call it the N300 Lazarus edition 🤣

Now can you ping Sipgate from your PC as I noted several posts above? Post the results here.

[don’t give up, never, ever give up! It’s just networking and IT]

In reply to a post by diode84:

In reply to a post by Michael_Chare:

To find the IP address of the N300 try using a pc web browser to go https://www.gigaset-config.com/

(It works for me. I found the instruction in the N300 manual.)

Sorry I missed this post.
Brilliant it does work and has changed IP address to 192.168.0.100.
So Michael thank you very much.
I will keep on.
Groans from everyone.

Glad you are managing to make progress (and you have helped to make an old man happy). To future-proof things perhaps you should investigate setting a fixed IP for the phone. This will be documented somewhere in the router information and will always apply that internal IP to the phone whenever there are any disconnections and reconnections.

In reply to a post by Pheasant:

Great! We shall call it the N300 Lazarus edition 🤣

Now can you ping Sipgate from your PC as I noted several posts above? Post the results here.

[don’t give up, never, ever give up! It’s just networking and IT]

I have a new Sipgate account but not yet had the confirmation letter with verification code. So will have to wait for that to be verified. Any idea how long that takes. Cant ping till then.
Nice to have Lazarus back in action.

You can ping sipgate.co.uk at any time. Your Sipgate sub has nothing to do with being able to ping their servers.

In reply to a post by diode84:

I have a new Sipgate account but not yet had the confirmation letter with verification code. So will have to wait for that to be verified. Any idea how long that takes. Cant ping till then.
Nice to have Lazarus back in action.

What is the difficulty with the previous account?

In reply to a post by Pheasant:

You can ping sipgate.co.uk at any time. Your Sipgate sub has nothing to do with being able to ping their servers.

root# ping sipgate.co.uk
PING sipgate.co.uk (217.10.79.23): 56 data bytes
64 bytes from 217.10.79.23: seq=0 ttl=53 time=47.253 ms
64 bytes from 217.10.79.23: seq=1 ttl=53 time=55.435 ms
64 bytes from 217.10.79.23: seq=2 ttl=53 time=46.836 ms
64 bytes from 217.10.79.23: seq=3 ttl=53 time=54.722 ms
64 bytes from 217.10.79.23: seq=4 ttl=53 time=38.953 ms
64 bytes from 217.10.79.23: seq=5 ttl=53 time=46.706 ms
64 bytes from 217.10.79.23: seq=6 ttl=53 time=46.143 ms
64 bytes from 217.10.79.23: seq=7 ttl=53 time=46.386 ms
64 bytes from 217.10.79.23: seq=8 ttl=53 time=54.267 ms
64 bytes from 217.10.79.23: seq=9 ttl=53 time=54.114 ms
64 bytes from 217.10.79.23: seq=10 ttl=53 time=61.973 ms
64 bytes from 217.10.79.23: seq=11 ttl=53 time=53.797 ms
64 bytes from 217.10.79.23: seq=12 ttl=53 time=55.693 ms
64 bytes from 217.10.79.23: seq=13 ttl=53 time=53.521 ms
64 bytes from 217.10.79.23: seq=14 ttl=53 time=53.294 ms
64 bytes from 217.10.79.23: seq=15 ttl=53 time=53.237 ms
64 bytes from 217.10.79.23: seq=16 ttl=53 time=53.461 ms
64 bytes from 217.10.79.23: seq=17 ttl=53 time=60.795 ms
64 bytes from 217.10.79.23: seq=18 ttl=53 time=52.620 ms
64 bytes from 217.10.79.23: seq=19 ttl=53 time=52.519 ms
64 bytes from 217.10.79.23: seq=20 ttl=53 time=52.514 ms
64 bytes from 217.10.79.23: seq=21 ttl=53 time=52.198 ms
64 bytes from 217.10.79.23: seq=22 ttl=53 time=51.747 ms

In reply to a post by Michael_Chare:

In reply to a post by diode84:

I have a new Sipgate account but not yet had the confirmation letter with verification code. So will have to wait for that to be verified. Any idea how long that takes. Cant ping till then.
Nice to have Lazarus back in action.

What is the difficulty with the previous account?

It was not verified. The letter came this morning and the account is verified.
They have a good setup instruction for the N300.
Working on it now

Thanks. That proves there no network or ISP issue reaching the Sipgate servers for registration. The ping is healthy and the calculated jitter (under 5ms) is good for a VoIP connection.

I’d say your issue is simply configuration of the soft-phone or N300 unit with the parameters needed for registration.

As noted above, there really are only 3 critical parameters that you need to get your VoIP endpoint registered with Sipgate (and most providers)
1. SIP user ID
2. SIP password
3. Registrar (ie sipgate.co.uk)

In reply to a post by diode84:

In reply to a post by Michael_Chare:

In reply to a post by diode84:

I have a new Sipgate account but not yet had the confirmation letter with verification code. So will have to wait for that to be verified.

What is the difficulty with the previous account?

It was not verified. The letter came this morning and the account is verified.

So why didn't you just verify your first account rather than getting another account?

It is the first account now verified.

In reply to a post by diode84:

It is the first account now verified.

Never mind, I must be losing the plot as you said this

In reply to a post by diode84:

I have registered a new account with Sipgate so when I get confirmation letter and register I will try again. I always felt there was a problem with first account.

In reply to a post by dect:

In reply to a post by diode84:

It is the first account now verified.

Never mind, I must be losing the plot as you said this

In reply to a post by diode84:

I have registered a new account with Sipgate so when I get confirmation letter and register I will try again. I always felt there was a problem with first account.

No you are not loosing the plot. I never had the plot. I did not realise the account had to be verified and I had not done so. I got a letter today giving me the details, I used it and hey presto. verified.
I had also started a new account, not verified which I will cancel.

In reply to a post by diode84:

In reply to a post by dect:

In reply to a post by diode84:

It is the first account now verified.

Never mind, I must be losing the plot as you said this

In reply to a post by diode84:

I have registered a new account with Sipgate so when I get confirmation letter and register I will try again. I always felt there was a problem with first account.

No you are not loosing the plot. I never had the plot. I did not realise the account had to be verified and I had not done so. I got a letter today giving me the details, I used it and hey presto. verified.
I had also started a new account, not verified which I will cancel.

The requirement to verify account address is a new procedure introduced by Sipgate in 2017 I think partly to reduce fraudulent use of their accounts. The address is passed to emergency services. The accounts I have predate this.

Having looked at this thread intermittently I now have no idea if diode84's Sipgate service is working or not, so what is the conclusion. I think at one point a handset was registered but then there was the change of IP address on the N300A causing more confusion, so is it all ok now.

I have a Gigaset DP 450 with 4 handets sold by Tesco years ago, using Wireshark I hacked the base station firmware to connect to Plusnet's VOIP service supplied by Gradwell and got some free calls for while, useful for daytime calls, then they stopped it, luckily Tesco also stopped their VOIP and Siemens gave some unlocking code to use the phone on a different provider, so I used it on a second base station and am now using Sipgate. By the way I use a fixed IP address on the base station, saves any problems.

In reply to a post by Realalemadrid:

Having looked at this thread intermittently I now have no idea if diode84's Sipgate service is working or not, so what is the conclusion. I think at one point a handset was registered but then there was the change of IP address on the N300A causing more confusion, so is it all ok now.

That is what I am wondering to!

In reply to a post by Realalemadrid:

Having looked at this thread intermittently I now have no idea if diode84's Sipgate service is working or not
.
.
so is it all ok now.

The logical person to ask would be the OP.

I'm expecting a new thread about an ATA....from a new user called capacitor96 😄

In reply to a post by Pheasant:

I'm expecting a new thread about an ATA....from a new user called capacitor96 😄

If the ATA is a Cisco SPA112 like mine with over 180 settings just for one connection that will be a very long thread.

In reply to a post by Michael_Chare:

If the ATA is a Cisco SPA112 like mine with over 180 settings just for one connection that will be a very long thread.

I'll exit left and leave that one to the guys with more stamina 🤣🤣

I’ll put the kettle on chaps 🤣

In reply to a post by Pheasant:

I’ll put the kettle on chaps 🤣

You boiled that kettle yet as we're all getting thirsty 🤣

In reply to a post by Michael_Chare:

In reply to a post by Pheasant:

I'm expecting a new thread about an ATA....from a new user called capacitor96 😄

If the ATA is a Cisco SPA112 like mine with over 180 settings just for one connection that will be a very long thread.

No, not changing to capacitor96. But almost given up.
I cant get VOIP going on anything, Windows XP, Puppy Linux, even tried Win7.
I have a verified sipgate account so if anyone has an ultra simple fool proof program, I will give it a go.

In reply to a post by diode84:

No, not changing to capacitor96. But almost given up.
I cant get VOIP going on anything, Windows XP, Puppy Linux, even tried Win7.
I have a verified sipgate account so if anyone has an ultra simple fool proof program, I will give it a go.

Evening Diode

Linphone and Sipgate are both pretty foolproof and going to be as easy to setup as you're likely to find. Besides which you have both and folks here do too, so ideal for diagnostics.

If we rewind to my post above from eve of 27th Feb, can you follow those steps:



OK can you fetch the log files from Linphone? Presuming you have fully setup your Sipgate testing account there?

Go to Preferences -> Advanced. Then under the "Logs" section, firstly ensure the "enable logs" slider is enabled. Then click OK and shut down Linphone.

Restart Linphone and go back to the logs section. Click on the "send logs' button. It will try and email you the hyperlink for the attachment, but can you paste the hyperlink here, so that we can check it.

In the program window it will say "Logs were uploaded to https://www.linphone.org:444/tmp/621bbjwgxwipoiop.gz or something of that format You can copy that link and paste it here.

In reply to a post by Pheasant:

In reply to a post by diode84:

No, not changing to capacitor96. But almost given up.
I cant get VOIP going on anything, Windows XP, Puppy Linux, even tried Win7.
I have a verified sipgate account so if anyone has an ultra simple fool proof program, I will give it a go.

Evening Diode

Linphone and Sipgate are both pretty foolproof and going to be as easy to setup as you're likely to find. Besides which you have both and folks here do too, so ideal for diagnostics.

If we rewind to my post above from eve of 27th Feb, can you follow those steps:



OK can you fetch the log files from Linphone? Presuming you have fully setup your Sipgate testing account there?

Go to Preferences -> Advanced. Then under the "Logs" section, firstly ensure the "enable logs" slider is enabled. Then click OK and shut down Linphone.

Restart Linphone and go back to the logs section. Click on the "send logs' button. It will try and email you the hyperlink for the attachment, but can you paste the hyperlink here, so that we can check it.

In the program window it will say "Logs were uploaded to https://www.linphone.org:444/tmp/621bbjwgxwipoiop.gz or something of that format You can copy that link and paste it here.

Hello again Pheasant
Nice of yo to still be there.
I have Linphone and will start afresh. I am in wizard.
First what is my username, is it my sip-ID number, and what is Domain.I may as well start totally basic as it isn't working and I don't understand.

Username -> set this to your SIP-ID
Password -> set this to your Sipgate password
Domain -> sipgate.co.uk

In reply to a post by dect:

In reply to a post by Pheasant:

I’ll put the kettle on chaps 🤣

You boiled that kettle yet as we're all getting thirsty 🤣

Scotch?! 😅

In reply to a post by Pheasant:

Scotch?! 😅

Not for me thank you as I don't drink but it may help Diode 🤣

In reply to a post by diode84:

In reply to a post by Pheasant:

In reply to a post by diode84:

No, not changing to capacitor96. But almost given up.
I cant get VOIP going on anything, Windows XP, Puppy Linux, even tried Win7.
I have a verified sipgate account so if anyone has an ultra simple fool proof program, I will give it a go.

Evening Diode

Linphone and Sipgate are both pretty foolproof and going to be as easy to setup as you're likely to find. Besides which you have both and folks here do too, so ideal for diagnostics.

If we rewind to my post above from eve of 27th Feb, can you follow those steps:



OK can you fetch the log files from Linphone? Presuming you have fully setup your Sipgate testing account there?

Go to Preferences -> Advanced. Then under the "Logs" section, firstly ensure the "enable logs" slider is enabled. Then click OK and shut down Linphone.

Restart Linphone and go back to the logs section. Click on the "send logs' button. It will try and email you the hyperlink for the attachment, but can you paste the hyperlink here, so that we can check it.

In the program window it will say "Logs were uploaded to https://www.linphone.org:444/tmp/621bbjwgxwipoiop.gz or something of that format You can copy that link and paste it here.

Hello again Pheasant
Nice of yo to still be there.
I have Linphone and will start afresh. I am in wizard.
First what is my username, is it my sip-ID number, and what is Domain.I may as well start totally basic as it isn't working and I don't understand.

The tick box in the user interface on advanced settings is ticked but there is no mention of logs files anywhere and there is no slider. I am on Linphone 3.6.1. What version are you on.
Are there any terminal commands to make sure I can get through to my Sipgate account
PS I have found a debug setting in Linphone help where I can open a debug window.

Edited by diode84 (Mon 14-Mar-22 05:27:26)

In reply to a post by dect:

In reply to a post by Pheasant:

Scotch?! 😅

Not for me thank you as I don't drink but it may help Diode 🤣

Never found it helped me think.

In reply to a post by diode84:

In reply to a post by diode84:

Hello again Pheasant
Nice of yo to still be there.
I have Linphone and will start afresh. I am in wizard.
First what is my username, is it my sip-ID number, and what is Domain.I may as well start totally basic as it isn't working and I don't understand.

The tick box in the user interface on advanced settings is ticked but there is no mention of logs files anywhere and there is no slider. I am on Linphone 3.6.1. What version are you on.
Are there any terminal commands to make sure I can get through to my Sipgate account
PS I have found a debug setting in Linphone help where I can open a debug window.

Linphone 4.3.2 under Windows...

Can you download and run that version under you windows machine(s)?

In reply to a post by Pheasant:

In reply to a post by diode84:

In reply to a post by diode84:

Hello again Pheasant
Nice of yo to still be there.
I have Linphone and will start afresh. I am in wizard.
First what is my username, is it my sip-ID number, and what is Domain.I may as well start totally basic as it isn't working and I don't understand.

The tick box in the user interface on advanced settings is ticked but there is no mention of logs files anywhere and there is no slider. I am on Linphone 3.6.1. What version are you on.
Are there any terminal commands to make sure I can get through to my Sipgate account
PS I have found a debug setting in Linphone help where I can open a debug window.

Linphone 4.3.2 under Windows...

Can you download and run that version under you windows machine(s)?

I have downloaded it but need to change ssds in the laptop as it wont run on XP but I have Win7 on another ssd. May take a bit of time.

In reply to a post by diode84:

I have downloaded it but need to change ssds in the laptop as it wont run on XP but I have Win7 on another ssd. May take a bit of time.

I'm starting to understand why you're having issues if your environment consists of Windows XP and Windows 7

Cant stand bloatware so keep light and clean. Been on Linux for a while now.

In reply to a post by Pheasant:

In reply to a post by diode84:

In reply to a post by diode84:

Hello again Pheasant
Nice of yo to still be there.
I have Linphone and will start afresh. I am in wizard.
First what is my username, is it my sip-ID number, and what is Domain.I may as well start totally basic as it isn't working and I don't understand.

The tick box in the user interface on advanced settings is ticked but there is no mention of logs files anywhere and there is no slider. I am on Linphone 3.6.1. What version are you on.
Are there any terminal commands to make sure I can get through to my Sipgate account
PS I have found a debug setting in Linphone help where I can open a debug window.

Linphone 4.3.2 under Windows...

Can you download and run that version under you windows machine(s)?

I went on sipgate help and they emphasised something I think you have said before but I didnt understand. There are two passwords, one for the account and the other accessed from my account.
Correct password and it all worked.
So thank you for the amazing help, I will now stop posting, in this thread anyway.
Thanks again.
diode84

Amazing. Thanks for being brave enough to admit the error.

Enjoy the VoIP….see you in that ATA thread 😎😉

In reply to a post by Pheasant:

Amazing. Thanks for being brave enough to admit the error.

Enjoy the VoIP….see you in that ATA thread 😎😉

I even got the object of the original post going, the Gigaset N300A.
All the best
diode84

Indeed Sir. The right password helps. 😉

Good luck.