BT timetable for move to VOIP?

Has BT published a timetable of expected dates for move of customers to VOIP for different areas?

It’s a national program. Won’t be done by geography (except for the trials in Salisbury and Mildenhall). The key dates are:

September 2023 - national WLR stop sell
December 2025 - full withdrawal of WLR including PSTN and ISDN

https://www.openreach.co.uk/cpportal/products/produc...

Thanks for the info, Pheasant.

No worries. Rather than geography / area it will come down to the individual comms provider and their customer (types).

For example BT have been moving their broadband + landline customers over to their Digital Voice platform for a while now. It’s a fairly straightforward shift for these customers. Other customers - particularly those with no broadband - will be done in later phases.

Terryphi

Further to Pheasant's info. If you are in any of the FTTP only exchange areas listed by Openreach at https://www.openreach.co.uk/cpportal/products/produc... BT will only provide Digital voice ( as will some other ISPs) if you can get FTTP.

Any change to your services in an affected area will mean a move to FTTP and if you are a BT customer a move to digital voice. Some other ISPs are taking a slower approach but some are doing the same as BT.

Good point. I forget about the FTTP priority exchange areas.

Hi all,

As I understand it, there will be a copper stop sell date on an exchange area by area basis, when the amount of FTTP reaches 75% of the exchange area.

So there will be a stop sell on a geographic basis in Tranches as well as a national basis.

see https://www.openreach.co.uk/cpportal/products/produc... and then Openreach event at https://www.openreach.com/events/the-uk-digital-upgr...

Cheers,
Tony

Edited by tonygibbs16 (Fri 01-Apr-22 12:55:42)

In reply to a post by tonygibbs16:

Hi all,

As I understand it, there will be a copper stop sell date on an exchange area by area basis, when the amount of FTTP reaches 75% of the exchange area.

To add to this, it's when an area reaches 75% "Ultrafast" which (hilariously imo) includes G.Fast over 300Mb/s.

In reply to a post by kitcat:

Terryphi

Further to Pheasant's info. If you are in any of the FTTP only exchange areas listed by Openreach at https://www.openreach.co.uk/cpportal/products/produc... BT will only provide Digital voice ( as will some other ISPs) if you can get FTTP.

Any change to your services in an affected area will mean a move to FTTP and if you are a BT customer a move to digital voice. Some other ISPs are taking a slower approach but some are doing the same as BT.

Unexpected news earlier in the week about BT pausing their Consumer division rollout of Digital Voice.

Will be interesting to see what mitigation strategies they come up with for additional resilience and also what the overall impact will be to their conversion timetable. They haven’t indicated that this will impact the (Openreach division) end date of December 2025 for WLR withdrawal, even though they have some 10 million customers to change.

Openreach have stated the announcement of BT Consumer temporarily pausing their mass migrations under the All IP programme doesn't effect the 2023 WLR nationwide stop sell and 2025 closure date. The other 600+ communication providers are still continuing with their own migrations from the PSTN to their own VoIP service.

Openreach are also encouraging communication providers to engage with the industry forums and working groups set up and to speak to their own customers to understand their needs so they can raise requirements and to obtain help with their own migration strategies to Openreach, the Telco industry and other industries and bodies.

I would presume that as BT Consumer who were quite a bit ahead in regards to migrating their own customers to their VoIP service that they can afford to take this time to improve their processes. This time should also be seen as an opportunity for individuals to speak to the supplier and organisations that have supplied them equipment that connect to the copper phone line today. E.g Telecare and alarm systems ect...

Edited by cymru123 (Sat 02-Apr-22 20:25:32)