BT Business Cloud Voice and Cisco ATA 192 setup?

Hi,
I switched over to BT Business Cloud Voice from the old line. I had already tested my equipment with my old Linksys PAPT2 voip adapter with my old sipgate number to test that it all worked.

After I the line was switched over, I thought I could plug my existing cordless phone into the back of the BT Business Hub 2 as there is a socket there but that didn't work.

After searching around, I found that BT have a set up page for a Cisco ATA 192 so I bought one from ebay and plugged it in.

After Googling how to access the device and add it to my lan, I saw that I need a whole load of settings.

I cannot find these settings anywhere and BT have been pretty useless. I posted in the forum, asked on chat - chat appears to be for sales only.

Does anyone have the settings I need? Is there a technical support number for BT to get the settings?

Thanks.

Resi voice of course is locked down to the router, but business is OK.

This might help…

https://business.bt.com/help/article/phone-systems/b...

What particular settings do you need to know?

Edited by Pheasant (Mon 16-Jun-25 11:49:26)

By the looks of it I need loads of settings or a config file.
Overkill for adding a cordless set and an old alarm - it's not an advanced VOIP system

Images from the dashboard of the cisco ata 192
https://app.screencast.com/ALVaAmvGVZvf9
https://app.screencast.com/9jVS8MHr5YYs9
https://app.screencast.com/Ud7cR1276lEc9
https://app.screencast.com/juErTHoCZ2dvj

After finally getting through to Cloud Voice Express support chat after 1hr, they said they won't help as I purchased from Ebay,

I had to buy direct from them and pay £88+vat and I will get free engineer setup.
Waste of time when I could set up manually if I had the settings but let's see what happens.
Edit: actually it is £88 inc VAT and it is a BTCV Phone Adaptor ATA 191 - 2 Port not a 192 adapter - not sure what the difference is.

Edited by furman2 (Mon 16-Jun-25 13:11:21)

Do you have any settings within the Cloud Voice portal to add a phone device? You might be able to enter the MAC of the adapter you have and let it auto provision.

10 years ago I gave Voipfone remote access to my Cisco SPA112 and they got it to work.

A VOIP ISP such as A&A might help you. Calls may well be cheaper than BT.

In reply to a post by Michael_Chare:

10 years ago I gave Voipfone remote access to my Cisco SPA112 and they got it to work.

A VOIP ISP such as A&A might help you. Calls may well be cheaper than BT.

If the OP has already signed a (business) contract with BT, then the gee-gee's may have bolted on this...

In reply to a post by furman2:

After finally getting through to Cloud Voice Express support chat after 1hr, they said they won't help as I purchased from Ebay,

I had to buy direct from them and pay £88+vat and I will get free engineer setup.
Waste of time when I could set up manually if I had the settings but let's see what happens.
Edit: actually it is £88 inc VAT and it is a BTCV Phone Adaptor ATA 191 - 2 Port not a 192 adapter - not sure what the difference is.

As much as it pains me to say it in a way; may actually be cheaper, faster and less headaches in the long run (for the sake of £88) to buy the box from BT and get them to provision and do any remote setup to get it all working.

Put yours back on fleabay if the seller wont accept returns.

If they sold it to me during the purchase process, I would have saved myself a week of hassle trying to get it working.
I will probably sell the Cisco I bought off ebay but I want to copy over the settings first from the new one just to see how complicated it is to get it working.

Yes, I had to sign a 2 year contract with BT, unlimited calls iaddon for about £8 per month.

I was waiting for over 2 years to get Community Fibre or Hyperoptic. Both started work and posted coming soon leaflets, neither followed through which is really disappointing.

I was out of contract but stuck with BT for several years, I was paying approx. £125 a month for a phone line and 50Mb FTC broadband.