The delights of a few seconds power cut, just having a rant.

Or how the phone system has been made worse.
In the middle of a long and 'painful' phone call with my water company there was a slight hiccup in the power supply, just a second or so, as you might expect this lead to the call being dropped, what a PITA, we had just got to the point of reaching a resolution, now I'm in the middle of going through it all again, on hold for the fourth time ATM, of cause the call centre cannot connect me to the same operator, so having to go through all the details again, and get the autherisations from managements all over again, almost makes me miss the old crackly system.

The same happened to me in March this year. A power hiccup in the morning when I was on the phone (VoIP not BT's Digital Voice, not that it makes any difference), then again that afternoon. I found out later that there had been a high voltage fault and I guess that these hiccups were due to switching to get around it.

I had been considering a power back up system, had thought of a diy approach, but decided to purchase a "SKE Mini UPS UK DC20000mAh Battery Backup & Surge Protector UK Uninterruptible Power Supply for Router Modem USB Type-C Mini UPS 5V/9V/12V" from Amazon.

It happily powers my Openreach ONT and Technicolor Router and also my Cisco ATA191 (5-volt) should I not be using the Technicolor's built in VoIP.

Since installing it, I have had at least one hiccup whilst using the telephone, I had absolutely no knowledge of the hiccup other than the pc's screen going blank. In other words it did exactly as it was supposed to do.

Any questions please ask.

Cheers!

In reply to a post by Ancient_Mariner:

but decided to purchase a "SKE Mini UPS UK DC20000mAh Battery Backup & Surge Protector UK Uninterruptible Power Supply for Router Modem USB Type-C Mini UPS 5V/9V/12V" from Amazon.

Excellent looking device. Are there wall mounting holes on the back of this unit? I had been looking at the Eaton, but you can't wall mount it. Also do the supplied connectors fit the Openreach ONT, or did you have to source elsewhere?
Cheers,

I've been 'humming and haring' over having a UPS for some time, that one call has highlighted how we would benefit from having one, having to call a RSA based call centre twice in a day tests your patience.

In reply to a post by burble:

there was a slight hiccup in the power supply

What exactly happened? are you saying you had a second or so power outage to your whole property that lead to the issue or was it isolated to the power supply to the comms equipment?

Are there wall mounting holes on the back of this unit?


According to the Amazon reviews it has holes for wall mounting.

In reply to a post by PCJM40:

In reply to a post by burble:

there was a slight hiccup in the power supply

What exactly happened? are you saying you had a second or so power outage to your whole property that lead to the issue or was it isolated to the power supply to the comms equipment?

A powercut which made the room lights flick off and on was enough to make the ont and router reboot

I have had an APC UPS for years in my "comms room" as we used to get brown outs which rebooted things. Recently I've had an Openreach connection but in a different location, hence the need for a small UPS for the ONT only. The brown outs have gone, a new transformer was installed for the area by the electricity people a few years back, but I've kept the UPS irrespective.

Yes, it does have rear wall mounting holes.

It comes with two "Y" cables, One has all three connectors 5.5 x 2.5mm and the other 5.5 x 2.5mm to a 5.5 x 2.1mm and a 3.5 x 1.3mm

My Technicolor Router (12v) needed a 5.5 x 2.5mm and the OR ONT 5.5 x 2.1mm, so purchased a SHANFEILU DC Power Extension Cable 5.5mm x 2.1mm Male to 5.5mm x 2.5mm Female 12V 22AWG DC 5521 Male to 5525 Female Adapter from Amazon. A bit pricey, but cheaper is an adapter from eBay:-

https://www.ebay.co.uk/itm/234413937868?_skw=5.5mm+x...

You have to be careful since some suppliers use female and male in the opposite sense.

Cheers!

Not sure why a phone issue made you go back to the start
did the advisor not implement ot put notes on your account as to your discussion
can they not reply the recording to hear what was discussed

I would tell them to investigate what was agreed and contact you again when they are up to date.