have you got back ups of everything?

emails, databases, stats files?

Hi

Not least because they maybe went into their shell when there was a problem, moving is a good idea. You shouldn't have any issue with linux/cpanel, quite straightforward.

Just bear in mind that if the problem is on your sites, moving will not solve that. From your description, sounds like spam content but worth checking in case your site(s) are flagged as malicious. Various places but you could start with Google Just change the URL after the = sign to yours.

If the sites are flagged, you will need to file a request for a malware scan via Webmaster Tools after the site is clean and secure. Should the situation be just content spam and this is indexed, best to file a Request for Reconsideration after you clean up.

Can't recommend anyone in particular for the move, although a reseller package at Heart would probably be okay and reasonably economical.

To answer your question first Algorythm, yup, all of it!
I learnt as early as 1976 the value of a correct and functional backup system that is tested regularly

You are so right to mention that now and just jog everyone's memory, Does it work! ! ! !

Ansolan,

Yup, already a member of Googles Webmaster Tools and will do it before the 30 days is up. Providing I am all moved and settled in by then ! ! ! ! Only one site has been flagged by Google at the moment, luckilly, one of our "play" ones, so no harm done, but if they have found one, they will find the others quite soon I should think

I do have someone in mind for my package thank you, but there is never any harm at looking at one more So thanks for your advice

Oh, and just for everyones interest, the Hoster that I have been with for over 7 years and have seen grow from virtually nothing to something quite large, STILL have not actually replied to any of my emails, they have ACKNOWLEDGED THEM, but not actually done anything that I can see to help, so leaving them should be fun!

Total so far on their support phone trying to get passed their "Your call is important to us, please wait while we answer your call", is a staggering 17hrs, longest single call being 3 hours 50 minutes,! Thank God for speaker phones !

Luckilly they are less than an hour away by car, so a visit maybe in order ! ! !

In reply to a post by TrevorSP:

Oh, and just for everyones interest, the Hoster that I have been with for over 7 years and have seen grow from virtually nothing to something quite large, STILL have not actually replied to any of my emails, they have ACKNOWLEDGED THEM, but not actually done anything that I can see to help, so leaving them should be fun!

Sounds as if, as thy have grown that they have forgotten to make sure support is grown too. Something that seem to happen to a lot of businesses and is often over looked..

The other reason for possibly ignoring the calls that they know of the problem and do not know how to solve it. But holding their hands up now would be a good idea.

We all have mess ups in business and dealing with them is what makes the business good or bad. But as we do not know the situation one couldn't concur that they know of the situation.

I am angry today. They still haven't replied, but they obviously have mega problems, as they have downgraded my support ticket from URGENT to NORMAL ! ! ! !

They still haven't bothered to even email me, let alone contact me on our 0800 number or anything! So that tells me that they have some very serious problems up there ! ! !

I agree with you Taras, if you have a problem, own up and you will be praised for it, certainly you will get a better customer repsonse than trying to hide.............

Edited by TrevorSP (Thu 24-Sep-09 14:46:51)

In reply to a post by TrevorSP:

I am angry today. They still haven't replied, but they obviously have mega problems, as they have downgraded my support ticket from URGENT to NORMAL ! ! ! !

They still haven't bothered to even email me, let alone contact me on our 0800 number or anything! So that tells me that they have some very serious problems up there ! ! !

I agree with you Taras, if you have a problem, own up and you will be praised for it, certainly you will get a better customer repsonse than trying to hide.............

Assuming its the same provider as the one whats providing the site on your link. there seems to be no indication of issues at the moment - last one was april.

It is that provider, if you are doing an IP lookup and not just reading the bottom of the page which is our company details !!!! Hosted by Stapleton&Price etc is us ! ! ! !
The company in question used to be very very good.............

No idea what is going on, but something is, and they are keeping it very close to their chest. They have bought out at least three companies in the last few years to add to their userbase, that I know of, rightly or wrongly, but there does seem to have been a lot of activity on their records at company house, so I will download their main reports tomorrow, make sure I am going to the right addresses. The owners home is about 3 miles away from the Company address, so I am heading off in the right direction............

If they won't even answer my support tickets or email, then I think I need to knock on some doors to make sure they are still there and trading!

Edited by TrevorSP (Thu 24-Sep-09 20:24:30)

In reply to a post by TrevorSP:

It is that provider, if you are doing an IP lookup and not just reading the bottom of the page which is our company details !!!! Hosted by Stapleton&Price etc is us ! ! ! !
The company in question used to be very very good.............

No idea what is going on, but something is, and they are keeping it very close to their chest. They have bought out at least three companies in the last few years to add to their userbase, that I know of, rightly or wrongly, but there does seem to have been a lot of activity on their records at company house, so I will download their main reports tomorrow, make sure I am going to the right addresses. The owners home is about 3 miles away from the Company address, so I am heading off in the right direction............

If they won't even answer my support tickets or email, then I think I need to knock on some doors to make sure they are still there and trading!

yeah i did a ip look up to find the ip block and the company begin with P.