Purplecloud email problems

Is anyone else having problems with their Purplecloud emails?

I have webhosting with them and generally only use it for emails. Over the past 2 weeks i have received 4 emails when i generally receive 20 - 30 a day.

May not be related but if you look down http://forums.thinkbroadband.com/unhappiness/t/40335... the subject changes to Purple Cloud.

This is the reason I left Purplecloud 2 years ago.

I you need to contact them try via their parent company www.everycity.co.uk

Thanks for this. I tried yesterday and got through to someone at Everycity. They state that they cannot help as Purplecloud outsource their support.

At the end of the call he asked for my ticket ID to see if he could chase the ticket up. Still no answer though.

Thanks for this, i did notice this and it makes me more worried.

If i was to change hosting companies, would they be able to transfer all the email or would I lose this?

You'd have to shift the e-mails yourself. Can you see the e-mails if you log in to the web interface provided by Purple Cloud?

You may also have a web interface file manager provided. Have a look for a mail directory at the top level. Under that there may well be separate directories for each domain you host with Purple Cloud. You may well be able to download the e-mail directly from there (all the files in cur directories if it's a maildir based system).

It would seem as the whole back end is not working. I cannot even get into my management page. I have sent an email to remind me of the password and I have not recieved anything back.

Oh dear. In that case all you do is be patient in the short term.

There is a status update now

http://www.purplestatus.net/status/