In reply to:
shapping is a natural occurrance on adsl...most companies do it now.
Don't mean we like it or have to put up with it. I'm sorry but traffic shaping is not the way fowards, it just alienates customers but this is also partly down to BT wholesale, for rolling out 8mb and not having the capacity to cater for it.
As for the staff, sorry but that is not right when reseller are threatening to cut customers off just because they are unhappy. It's part of business, you get happy customers and unhappy customers, if they are not getting the service they pay for, then they have every right to be upset. It is no good staff acting like school children and saying they will cut you off, just deal with it. Anyway I think it could end up in court for that, as it would be a breach of contract.