For anyone considering PlusNet...

Just an indication of PlusNet's customer support skills:

I have in my inbox an email form last week, stating that they'd replied to a ticket I had raised and I should go to the portal to see the details. The ticket was raised at the beginning of NOVEMBER, and I moved to another ISP in DECEMBER (their lack of response to problem reports being the final straw that made me jump ship).

Over 2.5 months for a response to a ticket (and that was only "customer has changed product"), one full month if you only count the time before I moved elsewhere. Wonderful. And by "wonderful" I mean "I wonder why I put up with the company for so long".

As you say PlusNet certainly not the flavour of the month, says an ex PlusNet customer - the sad part is they used to be so good.

I'm thinking you may have been better off posting on the PN board!

Blue

Edited by deleted (Mon 26-Feb-07 12:31:27)

I've had ADSL since BT was the only provider and it coist

You can appeal against the fee you mentioned, assuming it's the deferred cost of activation and the modem fee - look at the PlusNet forum and somewhere on there from December [I think] is a post from me and my compromise with PlusNet.

HTH - Blue