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Interesting concept.
We all automatically think 0870 = rip off, but realistically tech support has to be paid for some how. So would you rather pay 10p a mminute on the few occasions that you need support or say take a pounds worth of investment from each month's fee to cover support and get an 0800 number.
I guess as I hope to rarely or never need support (have used it a couple of times in the last 18 months) I would rather fork out 10p a minute. But then there are always those that have a need to call support a lot, I don't want to subsidise them from my monthly fee, I would rather that most of it went on capacity.
You don't get anything for nothing!
Mike
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