O2 Ping issues

I've just migirated to O2 Access and although the Speeds are fine 4mb DL even during peak time my ping is appalling ranging from 60ms during offpeak times to 120ms+ during peak times. The O2 Staff keep blaming conjestion for this but due to the fact that i generally get 3.5-4mb DL even during peak times I don't see how this can be the case. O2 have also stated that the problem is with BT's side of the equipment so changing my ISP will make no difference something i am also doubting have read comments by other complaining about O2 speeds if not pings. I have until the 16th to cancel with O2 for free so it's a pressing issue as to whether i cancel.

Latency and speed issues have been ongoing on O2 Access for weeks. It's O2's problem and changing to a decent BT wholesale ISP would yield better performance. You'd be a brave person to stick around in the hope that it improves.

Personally I would move before getting locked into a 12 month contract - things will probably improve at some point, but nobody seems to know when. You might be waiting a while.

I've had to fork out £50 to get out of my O2 contract (luckily i signed up before the new T&Cs) but i'm just glad i'm finally moving.