Not quite right, we had noticed there was a problem with some people being charged for a block of fixed IP's when they had not requested them and some customers had been charged £19 instead of £18 (+VAT) the resolution is to be to credit the incorrect bill and re-issue a correct bill, and this will be done BEFORE the direct debits are taken, so we wont need to refund as we wont collect the incorrect amount.

Now, why didn't you send an email to this extent to the people affected? Why not post it on your own forum and here? If it was only a few people as you suggest - that wouldn't have taken long and would have put minds at ease. Yes, you may have PM'd me, but not with the detail as above. When are the new bills due?

As for people reporting speed issues, I think we hope this will clear up( it's congestion) and therefore don't report. I certainly haven't as I've requested a MAC as the 75gb isn't suitable, so there's no point.

But thanks for the clarification.