Yes I did but unfortunately the idea of either having my download allowance capped at 75GB or sync rate capped at 16 meg doesn't appeal to me.

BE is still the only ISP that will not impose any sync rate caps whatsoever and allow the line to be on FastPath it seems...

Just want to clarify... if your line can support more. It will. That speed is listed on the site to differentiate from the up to 24Mb product.

However, the Pro 16 H/O are not on 75GB caps.

Also - we allow Fast, or Interleaving and can change it on request.

Matt

In reply to a post by xilonet:

Yes I did but unfortunately the idea of either having my download allowance capped at 75GB or sync rate capped at 16 meg doesn't appeal to me.

BE is still the only ISP that will not impose any sync rate caps whatsoever and allow the line to be on FastPath it seems...

Just want to clarify... if your line can support more. It will. That speed is listed on the site to differentiate from the up to 24Mb product.

However, the Pro 16 H/O are not on 75GB caps.

You mean the products listed as 16Mbps are in fact uncapped? Why then would anyone pay more for the Pro 24 which has the allowance limit?

You mean the products listed as 16Mbps are in fact uncapped? Why then would anyone pay more for the Pro 24 which has the allowance limit?

Simply that some people might not be able to get the Pro 16 products.. but can get the Pro1/2/3 products.

Not all exchanges have both - which is why the headline speed is different (to try and avoid confusion of having 5 up to 24Mb products.. with two that don't have a usage figure.)

Matt

Edited by deleted (Fri 04-Sep-09 13:58:46)

Got it !

So one is C & W and the other is ...(Be?).

In reply to a post by RobertoS:

Got it !

So one is C & W and the other is ...(Be?).

Tiscali Wholesale.... although most people would run a mile at the first word, their 2+ offering is very good and we've connected a handful of users over the last 2-3 days with sync speeds in excess of 19Mb but the plus is their Annex M option which also performs well.

Although their direct product offering might not be amazing from the reviews on here... it isn't to be confused with their wholesale offering.

Funny you should mention Be though - as we're testing them currently within our provisioning systems, so it'll be another option to add to the mix.

Matt

Edited by deleted (Fri 04-Sep-09 14:07:22)

In reply to a post by izools:

In reply to a post by benbird7:

Did you read my post?

Or just blank that option?

Yes I did but unfortunately the idea of either having my download allowance capped at 75GB or sync rate capped at 16 meg doesn't appeal to me.

If I was on a long line like I used to be, then I wouldn't mind, but now that I am on a short line I want to be with an ISP that will let it breathe.

This is what is putting me off UKOnline as well as Xilo - capping the sync rate at 16384K downstream and 1024K upstream when the line is capable of ~ 18.5M down and 1.4M up.

Seems that Viva also advertise the upstream as "1M" and not "1.3M", which is a bit dissapointing.

BE is still the only ISP that will not impose any sync rate caps whatsoever and allow the line to be on FastPath it seems...

... I really like the idea of Vivaciti's LLU product and will probably migrate over once they have been out in the market with LLU for a while and there have been lots of positive feedback on their service.

As previously mentioned they offer Uncapped ADSL 2+ i.e. up to 24mbps for £17.24. No restrictions and you won't feel pressured to watch your usage!

They haven't got restrictions on up to 75GB, I don't know where you got that from? It states it is unlimited and that it is, even on my 2mb connection I have gone through 140GB so far in my monthly usage. No problem.

Pings are spot on, all in all a great service and one I can highly recommend, good control panel, they also provide free email accounts as part of their service.

Matt - may be worth updating the 16mb speed on the Pro 16H and Pro 16O products, as you have stated to me before, other users and in this thread, both the Pro 16H and Pro 16O will go up to 24Mb.

As I posted in my last reply - it's done that way, at least for the minute for to differentiate products.

It's something we're working on for the new broadband site as we'll have another set of 24Mb products so there will need to be some major layout changes.

Matt

I'm not deliberately nit-picking but your web page is still confusing. The two 16Mbps products look identical. Is the cheaper one really 8mbps? The top bar on IE8 and the Tab label both show you have 8, 16 and 24 Mbps, but no mention of 8 on the page.

I agree a wholesale product can be far removed from the same company/group's retail offering - evident even with BT. (In the good old ADSL Max days ).

I didn't know whether you could look at the design to come up with a way to differentiate the products, providing potential customers with the maximum speed they will be connected at.

i.e. another Tab called LLU? LLU Products? Stating if you have C&W LLU on your exchange (with a link to check number or exchange) that you can get the LLU Home or LLU Office at 1:50 or 1:20 contention rations respectively and that these products are up to 24mb and unlimited.

Also I see when I check my number and it lists the products available to me it also still says Product - Pro 16 Home - LLU
Speed - Up to 16Mb
Upload - 1Mb
Usage - Unmetered
Price - £14.99

Again this is only up to 16mb, I don't think your doing yourselves any favors not giving correct information about the connection speed as this, for a lot of people is a factor that they take seriously.

I have seen a few occasions where people are put off going to that product and therefore Xilo in the thought that they will only receive 2/3 of the potential line capacity if they are connected to a 24mb exchange. I have had to clarify this point to them.

Edited by deleted (Fri 04-Sep-09 14:34:10)