From our point there is a migration fee, we swallow half of this, so only £23.00 is payable, although if you leave service within the first 6 months, then the other half is payable, after 6 months, then nothing is payable if you leave.

In reply to a post by izools:

> What chipset do the C&W DSLAMs use?
> What's the lowest Target SNR you can set, 3.0dB or 6.0dB?

From the few tests lines we have...

DSLAM CHIPSET VENDOR : < CTLM > which I believe is Centillium.

The lowest we've ever been requested to set is 6db so I can't answer for the 3db... but can certainly ascertain that information if you want it.

Matt

Hi,
I can answer that one, the lowest snr that can be pulled is 6dB although in saying that I can't see any reason why on a near perfect line we can't see if C&W could not be persuaded to give lower it to 3 but our engineering notes on the product say 6 is the lowest.

OK well thanks ever so much for your help guys,

I'm sorry that it has been to waste - see thing is I'm wanting to stay with an ISP ad infinitum and BE are happy to swallow the migration fee in return for me sticking with them, which I think is fair cop.

Not to mention the ease of setting SNR and Interleaving via the online member centre - certainly a fantastic feature.

I wish both VIvaciti and Xilo all the best of luck reselling the C&W LLU it seems you have an excellent offering; just a tiny weeny bit behind BE I'm afraid

As Matt said I was charged the £40 even though I was moving from Viva over to them C&W-C&W which is just the way it is i suppose. But when I moved Xilo were offering half price migrations which was good, but that was only to the first 100 customers that used the promotional code.

lol I give up.

Edited by deleted (Fri 04-Sep-09 19:05:24)

In reply to a post by benbird7:

lol I give up.

Sorry mate I do appreciate your input and Xilo does look like a really good ISP with very cheap ongoing costs.

But I can't justify the extra £40 (or £20 in the case of Viva) up front costs over and above another ISP that can for all intents and purposes offer an identical service.

I've just moved and purse strings are drawn tight, perhaps when I am more flush with money and I've been able to build my float back up that went missing when I handed over the deposit I can consider a more expensive option but for now, £0 installation + 2 months free for an identical service wins it for me.

Doesn't mean I'll be with BE forever, but for now it makes the most sense.

Again, thanks for all of your input, I'm really glad that Xilo and Viva offer excellent products, and I'm greatful that you have brought to light the superb features. Will defo be a future consideration

Hi Matt,

The tiscali wholesale got quite a bad reputation on here some years ago when first plusnet and later eclipse quietly migrated customers onto it. Some of that was datastream wholesale though I think. My memory says both data and ipstream were implicated at various times. There were a lot of issues migrating back in those days - hopefully all a thing of the past - and lots of speed/throttling issues occured (IIRC). Again that may reflect the contracts between plusnet/tiscalli and eclipse/tiscali as much as the underlying technology or congestion. Provided you follow up problems and defend your end users - migrating them elsewhere if its the only fix then it should not affect your reputation even if it is a shadow deterring some people's take up.

The big problem with the plusnet & eclipse migrations onto tiscali conections was that they appeared to be made to save them money versus BTW/IPstream and the customer came a long way down the priorities. Marketing it as a specific product and supporting the customer should in time earn it a better reputation.

We have quite a few customers now connected on the tiscali wholesale and have had no problems with any of the connections.

I fully agree.

One of the companies mentioned, did certainly do bulk migrations in order to save some pennies - whilst attempting to deliver the same service.. which did not work out as planned.

The same could be said of a certain other provider when they bulk migrated users from IP Stream to 21CN the second it was possible - which lead to issues with untested hardware, link and general failures.

Offering three services currently, plus connections via Be in the near future followed with additional connections via Opal/CPW - it simply means more customer choice... but also allows us to chop and change.

That said, the functionality on Tiscali lines is actually far more impressive than C&W lines and once we have tested our new code, profile (SNRM), Fast/Interleave and a few other settings should be near immediate - like with what Be offer. This often means that any changes to fix issues, or stabilise lines including running tests, can be done within minutes, in house without needing to speak with their wholesale support.

Matt