Pages in this thread: 
Print Thread
deleted
............
These guys knew so little about ADSL they swore blind that their ADSL 1 connections were capable of 8M down and 8M up. When I escalated the call to a TM, I was told no actually they are capable of 8M down and 2M up. That was the depth of their knowledge.
I cann't complain enough about Tiscali Wholesale.
The LLU product has a small amount of merit unless the subscriber experiences a line fault, or VP congestion, at which point they would be better off migrating and asking the new ISP for help, it would take less time to resolve that way!
LOL about their ideas about speed........ Sounds like they were trained by the same people that train Tiscali retail staff and support at Pipex.
When i was leaving Pipex and they went through all the spiel asking me why, one of the reasons i gave was speed..... They claimed NOBODY (yes NOBODY not just me) in the UK could get faster speeds than 8Mb and Pipex provide the fastest speed possible to their customers......... That was funny enough, what to come was even funnier.
I should point out at the time i was a several years old solo 1000 customer, when i asked do you even know what solo 1000 is the line went quiet, before i heard the reply "NO".....
When i explained it was a 1Mb service they offered to switch me to their 8Mb (CAPPED) service, i declined, and insisted upon my MAC, even then they continued stating i wouldnt get faster speed elsewhere (im less than 1Km from the exchange as the crow flies and about 2.5Km real length), OBVIOUSLY i said no thankyou.
They then started trying to flog me their unreliable poorly supported telephone service (the whole call was a nightmare of stupidity from them).
Finally at the end of the call i reminded them just see they paid attention and said......
"This call has been recorded i am reminding you now you must legally provide my MAC within 5 days, if i do not get it or it is incorrect (at the time that was a big issue for Pipex users) I will turn the matter over to Ofcom and seek legal action against you for any money you take after this and your 30 days notice period"
5 days later i got the MAC........ 8 days after that the idiots mailed my PIPEX account (YES EVEN though i had used the MAC and left Pipex) to insist i owed them money........ Obviously i had enough and passed their final bout of retardation over to the bank.
Dont confuse Tiscali retail with wholesale he says......... Oh god no im not doing that, im telling everyone the company is useless top to bottom not only their main business but others they own like Pipex. Strange their WHOLESALE is spose to be so great when they are a complete shambles that cant get anything else correct.