Don't think he is either, but who know how TT see things

Good luck with whatever ISP you choose, we all have different needs for downloads etc.

However, my advice to any TalkTalk customer after my own nightmare experience is to log date, time and details of EVERY call and keep copies of any correspondence, especially regarding migration to another ISP. That way you have necessary evidence for complaint to Ofcom/Otelo. TT wasn't fined £3 million for nothing ...