I can spot a pattern here.

The official Be forums appear to be suspect?

Perhaps you could clear up whether Be telephone support is in the UK? As there appears to be some discrepancy between Kammy and Batty's posts.

Edited by deleted (Sun 13-Nov-11 23:10:05)

In reply to a post by RandomJointer:

I can spot a pattern here.

Oh, I think everybody can spot a pattern here

In reply to a post by billford:

In reply to a post by RandomJointer:

I can spot a pattern here.

Oh, I think everybody can spot a pattern here

Yes and although the trolling from a mod is particularly disappointing, it is not unexpected.

Edited by deleted (Sun 13-Nov-11 23:12:12)

In reply to a post by RandomJointer:

Yes and the trolling from a mod is particularly disappointing, albeit not unexpected.

I recommend you leave the mods alone.

In reply to a post by RandomJointer:

Yes and the trolling from a mod is particularly disappointing, albeit not unexpected.

You never change RJ, and we all love you for it .

It's good to have a point of constancy in this uncertain world.

In reply to a post by BatBoy:

In reply to a post by RandomJointer:

I think you are telling porkies, Batty.

Porkies doesn't help the OP and is not honest.

TBH I would have thought you especially would recognise 0808 101 3430 and 0203 393 5181 as UK phone numbers

The Callcentre is in Sofia Bulgaria,

I'd also like to point out the number of exchanges on a single link is largely irrelevant from a capacity point of view (Although I would think you'd not want to many on a single link as that would be a single point of failure), what actually matters is the number of users on that link their speeds and their usage profiles. You could have a lot of exchanges but with a low user density and it wouldn't saturate the link.

Where as a single exchange full of people who download 10GB game downloads regularly would obviously need a higher capacity link between the exchange and the rest of the network.

Usually BE's service is usually pretty good and most people will get a stable unthrottled connection with a decent ping.

However BE do seem to run into congestion issues every now and again where they haven't seemingly provisioned enough capacity in a particular area to meet the increased demand and lately the problem seems to be on some of their peering/transit links which means it affects everyone who routes over that link to reach the wider internet.

They're also not doing themselves any favors by the lack of clear concise updates on why the issue occurred and what they're doing to rectify it.

I think the best way to describe BE is for the most part a fairly decent unthrottled ADSL2+ service but unfortunately with some rough edges.

I also believe that the Best ISP for gaming will vary depending on Locality and also the usage profile of the person taking the service.

Edited by dragon2611 (Sun 13-Nov-11 23:15:24)

In reply to a post by RandomJointer:

I can spot a pattern here.

The official Be forums appear to be suspect?

Perhaps you could clear up whether Be telephone support is in the UK? As there appears to be some discrepancy between Kammy and Batty's posts.

There's no discrepancy, it's a UK number as I said. Numbers outside the UK have to be prefixed with 00 [country code]. Of course you must know that given you are a Communication Workers Union rep?

Finally, after several yards of thread, some porkies and some mod trolling, we are getting closer to the truth with a realistic appraisal.

Thanks for some honest advice to the OP.

The OP asked Be or Plusnet. For gamers, it's Plusnet who are far safer with a specific gamers profile, uk telephone support and a lively official support forum. For p2p Be is better as pings, sporadic and random localised slowdowns, officious support forum mods, fans telling porkies and Bulgarian telephone support don't matter.

Edited by deleted (Sun 13-Nov-11 23:36:19)

Nothing suspect about the BE forums. Just an overzealous ex-Head of Member Services who left BE over 3 years ago

Bulgaria, but there is a UK based geographical number for those using mobiles otherwise it's freephone 24/7

BE Support have always been excellent the handful of times I've had to call them and in the 5 or 6 tickets I've raised in 5.5 years. At least I can understand them and they can understand me - something I cannot say about BT

No outages with BE in over 3 years - 5 or 6 in the 6 months on BT before I migrated to BE and judging by AAISP status pages, the same cannot be said of BT recently either

In reply to a post by RandomJointer:

Opinion is something that prospective gamers should be listening to. Using their skill and judgement to wade through fans and foes posts.

Curiously none of the fans and fans prescribed 'independent' opinions have mentioned that the Be Network Status page has reported for more than a month...

"Due to a major network issue, you may experience some packet loss and increased latency in the evening roughly between 6 PM and midnight. "

https://avatar.bethere.co.uk/networkStatusScreenForF...

So, as someone who has no interest in Be either way anymore, I would suggest avoiding Be for gaming as latency is pings and gamers want low pings. However, do not let latency issues put you off signing up if you want to use heavy p2p. Be is superb for p2p users but gamers should exercise extreme caution when wading through the posts and coming to a decision.

That has been going on since around August time believe it or not, guess it also demonstrates the lack of irgency to fix network issues also.
Still not fully resolved either.