TalkTalk LLU Available According to TalkTalk: Reseller Optio

TalkTalk say that I can now get LLU through them but I really don't want to go to them with their awful technical support and customer care. The only thing that appeals to me is the unlimited downloads, which would be nice.

Are there any TalkTalk (CPW) resellers offering broadband with a high usage allowance and with decent, UK based support? We sometimes download 130GB a month.

Thank you.

I believe Vivacii use TalkTalk (CPW/Opal) give them a shout and see what they say.

Had very good service when I was with them.

Thank you for responding jeff1106uk. I will have a look at them. If anybody else has any suggestions, feel free to post them.

They don't use LLU , however Plusnet launched some new packages today one of them is "Unlimited"

http://www.plus.net/home-broadband/

tbb Plusnet forum discussion > here

You'll be fine going direct with talktalk mate, don't listen to the doom mongers - most of whom have never been TT customers. Their poor reputation is purely to do with their phone support, but stick with their forum support and you'll have no problems. Like you I used to be with a niche adsl1 ISP and was very nervous when moving to llu TT direct...but they have been the best ISP ever

I should also add my usage on the plus package is close to 1.5 tb pm these days so ~200gb pm is nothing

Thank you baby_frogmella. I really would like to switch, but I just can't quite bring myself to do it. What are the online forums like with complex faults? Is there any trial period?

In reply to a post by arobertson545:

Thank you baby_frogmella. I really would like to switch, but I just can't quite bring myself to do it. What are the online forums like with complex faults? Is there any trial period?

Their forum support is excellent, they can just about resolve everything (TT forum staff are all UK based). See for yourself:
http://www.talktalkmembers.com/forums/

The only downside to the forums is that it can take a day or two to get your issue resolved but that's understandable given the sheer number of posters. There used to be a 30 day trial period but i think they don't do that anymore. Assuming you don't have any line faults and your wiring in the home is fine, then you'll get line speeds with TT 24/7 guaranteed. No need to waste your money with more expensive resellers, like i nearly did! (nearly went with Xilo)

Edited by deleted (Wed 19-Dec-12 17:27:43)

We did actually sign up earlier but cancelled when we didn't think it would be a good idea! However, we have now re-considered and sent a request to have the account un-cancelled. So, hopefully that goes through okay.

It better be good.

We're all signed up now. It should be going live on the 17th of January (estimated activation date).

I'll keep this thread updated.