TalkTalk LLU Available According to TalkTalk: Reseller Optio

TalkTalk say that I can now get LLU through them but I really don't want to go to them with their awful technical support and customer care. The only thing that appeals to me is the unlimited downloads, which would be nice.

Are there any TalkTalk (CPW) resellers offering broadband with a high usage allowance and with decent, UK based support? We sometimes download 130GB a month.

Thank you.

I believe Vivacii use TalkTalk (CPW/Opal) give them a shout and see what they say.

Had very good service when I was with them.

Thank you for responding jeff1106uk. I will have a look at them. If anybody else has any suggestions, feel free to post them.

They don't use LLU , however Plusnet launched some new packages today one of them is "Unlimited"

http://www.plus.net/home-broadband/

tbb Plusnet forum discussion > here

You'll be fine going direct with talktalk mate, don't listen to the doom mongers - most of whom have never been TT customers. Their poor reputation is purely to do with their phone support, but stick with their forum support and you'll have no problems. Like you I used to be with a niche adsl1 ISP and was very nervous when moving to llu TT direct...but they have been the best ISP ever

I should also add my usage on the plus package is close to 1.5 tb pm these days so ~200gb pm is nothing

Thank you baby_frogmella. I really would like to switch, but I just can't quite bring myself to do it. What are the online forums like with complex faults? Is there any trial period?

In reply to a post by arobertson545:

Thank you baby_frogmella. I really would like to switch, but I just can't quite bring myself to do it. What are the online forums like with complex faults? Is there any trial period?

Their forum support is excellent, they can just about resolve everything (TT forum staff are all UK based). See for yourself:
http://www.talktalkmembers.com/forums/

The only downside to the forums is that it can take a day or two to get your issue resolved but that's understandable given the sheer number of posters. There used to be a 30 day trial period but i think they don't do that anymore. Assuming you don't have any line faults and your wiring in the home is fine, then you'll get line speeds with TT 24/7 guaranteed. No need to waste your money with more expensive resellers, like i nearly did! (nearly went with Xilo)

Edited by deleted (Wed 19-Dec-12 17:27:43)

We did actually sign up earlier but cancelled when we didn't think it would be a good idea! However, we have now re-considered and sent a request to have the account un-cancelled. So, hopefully that goes through okay.

It better be good.

We're all signed up now. It should be going live on the 17th of January (estimated activation date).

I'll keep this thread updated.

In reply to a post by arobertson545:

We're all signed up now. It should be going live on the 17th of January (estimated activation date).

I'll keep this thread updated.

Did you sell your soul to the devil or go with Plusnet?

TalkTalk.

baby_frogmella: what is your name on the TalkTalk Members' Forums? I might look out for you there .

In reply to a post by arobertson545:

TalkTalk.

Good man As soon as you go live, request on the TT forums to have your SNR lowered to 6db (default is 12db) and if necessary, a fastpath profile - aka 24FSNR6 profile.

Welcome to the UK's most hated ISP

Second most if the Ofcom complaints are anything to go by

Matt

In reply to a post by arobertson545:

baby_frogmella: what is your name on the TalkTalk Members' Forums? I might look out for you there .

Any response to that, baby_frogmella?

In reply to a post by arobertson545:

baby_frogmella: what is your name on the TalkTalk Members' Forums? I might look out for you there .

Sent you a PM

TalKTalk Say 15 days to activate, but I have been given an estimated date of the 17th of January. Will it go live before that?

Also, I am looking at getting a new modem router in preparation. What should I be looking at?

In reply to a post by arobertson545:

TalKTalk Say 15 days to activate, but I have been given an estimated date of the 17th of January. Will it go live before that?

Also, I am looking at getting a new modem router in preparation. What should I be looking at?

Yes its usually 2 weeks however takling the xmas/new year holidays into account 17th Jan sounds about right.

Good idea to not use the TalkTalk supplied router...especially Huawei junk. I'd recommend getting a Infineon chipset router (almost certain TT use Infineon equipment at your exchange) so something like a Draytek 2830(n) or use Draytek 120 v2 ethernet modem with a top end router such as Asus RT-N66U and bob's yer uncle I'm using the Draytek 120 with a Cisco EA4500 router and get a sync of nearly 19 meg...on a 29 db attenuation line with no tweaking

Edited by deleted (Fri 21-Dec-12 15:59:45)

I've ordered a NETGEAR DGN1000 as apparently that has an Infineon chipset. Will that work? What should I get on a 43dB attenuation ADSL2+ line?

In reply to a post by arobertson545:

I've ordered a NETGEAR DGN1000 as apparently that has an Infineon chipset. Will that work? What should I get on a 43dB attenuation ADSL2+ line?

yeah that Netgear should be fine. On a 43db line you're looking at ~ 8 meg on ADSL2+, obviously you may get slightly lower or higher depending on your line condition. But using an Infineon router will help and like i said earlier ask talktalk to put you on a 6db profile. Unless you're into gaming or VOIP i suggest you remain on interleaved - with fastpath you lose around 0.5 meg sync speed (from experience).

Edited by deleted (Fri 21-Dec-12 17:07:52)

Oh. Could I not get 9? I get about 8.5Mb now on ADSL2+ but I am hoping the TalkTalk MSAN is better than BT's!

I had always thought that fastpath was faster than interleaved? That is the case on BT's network anyway.

Edited by deleted (Fri 21-Dec-12 20:32:10)

Edit: Deleted as this is a double post.

Edited by deleted (Fri 21-Dec-12 20:32:37)

In reply to a post by arobertson545:

Oh. Could I not get 9? I get about 8.5Mb now on ADSL2+ but I am hoping the TalkTalk MSAN is better than BT's!

I had always thought that fastpath was faster than interleaved? That is the case on BT's network anyway.

If you currently getting 8.5 meg on a BT 21CN (ADSL2+) service then you should get something similar with TalkTalk ADSL2+. Don't be too alarmed by the initial sync speed on TalkTalk...this will be due to the 12db default noise margin (which can be lowered to 6db, 9 db)

I also used to think fastpath gave you a better sync speed than interleaved but the opposite is true...at least it is on TalkTalk

In reply to a post by arobertson545:

Oh. Could I not get 9? I get about 8.5Mb now on ADSL2+ but I am hoping the TalkTalk MSAN is better than BT's!

If you are already on ADSL2+. there is no point going LLU for speed; it is ADSL2+ also. It's all down to how individual ISPs manage it.

In fact BT could well be faster as they will allow NM to go as low as 3 dB on stable lines, whereas TT will only go to 6 dB I think.

As has been said, your speed once you get TT to set the sync-time margin to 6dB should be similar to now. What we could do with seeing are the sync, attenuation and noise margin figures from your router, taken straight after a daylight reconnection.

Those give us a strong indication of what you should be getting as opposed to what you are getting.

In reply to a post by arobertson545:

TalKTalk Say 15 days to activate, but I have been given an estimated date of the 17th of January. Will it go live before that?

Also, I am looking at getting a new modem router in preparation. What should I be looking at?

Do you finally get connected to TalkTalk? How's your connection?

No and they lied about LLU being available (it isn't). They were going to put us on their network through BT, but we don't think that is a good idea. Apparently they will offer the same package they were going to but over BT's network. I presume this means they have plans to LLU the exchange, but TalkTalk say they don't know when. This all was discovered through the CEO's office as the phone support couldn't help.

In reply to a post by arobertson545:

No and they lied about LLU being available (it isn't). They were going to put us on their network through BT, but we don't think that is a good idea.

What put you off this mix?

TalkTalk non-LLU is, by all accounts, dreadful. Just like Sky non-LLU and O2 non-LLU.

Its just i find online checkers, such as here or Sam knows woefully inaccurate these days. Though I appreciate the OP has had pretty much got the best confirmation you can get.

Samknows had some lag in updating a while ago, but seems to be fairly spot-on these days from what I see. Have you got two or three examples?

TalkTalk LLU is now ACTUALLY AVAILABLE (confirmed by Xilo). However, we WILL not be moving.

In reply to a post by arobertson545:

TalkTalk LLU is now ACTUALLY AVAILABLE (confirmed by Xilo). However, we WILL not be moving.

Who are you currently with?
EDIT: Sorry i need specs, didn't see your sig

Edited by deleted (Sun 03-Nov-13 11:47:11)

I just joined talktalk on 22nd October LLU ,must say it was straight forward, switched from BT, speed been 16mb download from day one 0.86 upload ,now running after 10 days 18mb 0.86 even at peak times so haven't had to use customer services, but for unlimited broadband for £2 a month worth a try .I found BT customer services awful, same line evening download 0.56 and they said it was just heavy traffic so horses for courses .Good luck anyway

We've got a REIN fault currently, that Plusnet have been dealing with excellently! I just don't think TalkTalk would be able to do as much as Plusnet, but maybe I'm wrong?

So WE MIGHT actually be switching NOW!!!!

baby_frogmella, TalkTalk still running well for you? What's your username on the TalkTalk community again?

Any response?!?!?!?

I manage my mums TT broadband etc, it just boringly works, the only gripe I had with them was I signed her up to unlimited usage, I still however when all running had to set this manually in her account from 40gb. When we are there all our kit works just fine, [censored] good ping too annoyingly.

Edited by NilSatisOptimum (Wed 20-Nov-13 20:35:57)

We've now gone live (we went live on the 6th of December); a very seamless switch-over.

Just need to get the SNR reduced from 12dB to 6dB and DLM disabled now.

Still waiting for a response from baby_frogmella...

Edited by deleted (Sun 08-Dec-13 15:23:50)

Post deleted by arobertson545

Post deleted by arobertson545

In reply to a post by arobertson545:

We've now gone live (we went live on the 6th of December); a very seamless switch-over.

Just need to get the SNR reduced from 12dB to 6dB and DLM disabled now.

Still waiting for a response from baby_frogmella...

Sorry for the late reply mate, my TT broadband still runs fine and for what i get, its an absolute bargain - paying £5.75 pm ( +value line rental) for 18 meg sync + static ip on a 29db attenuation line. My exchange is *supposed* to get FTTC early next year but i will lose my static ip if i upgrade to fibre on TT so will probably keep my TT ADSL2+ connection (good enough for netflix) and take out a second line for FTTC - will most likely go with TalkTalk Business...though it will cost me ~ £60 pm for their unlimited 80/20 service

When requesting to change your SNR from 12db to 6db via the forums ask the OCE to keep interleaving on if you don't game/voip as interleaving profiles on Talktalk sync 0.5-1 meg higher than fastpath profiles:
24FSNR6 = 6db SNR with fastpath
24ISNR6 = 6db SNR with interleaving

Have replied to your PM

Edited by deleted (Sun 08-Dec-13 15:59:50)

In reply to a post by baby_frogmella:

My exchange is *supposed* to get FTTC early next year but i will lose my static ip if i upgrade to fibre on TT so will probably keep my TT ADSL2+ connection (good enough for netflix) and take out a second line for FTTC - will most likely go with TalkTalk Business...though it will cost me ~ £60 pm for their unlimited 80/20 service

Plusnet unlimited is £19.99pm + £14.50 line rental, excluding the currently offers. A single static IP is a one-off £5.

In reply to a post by RobertoS:

In reply to a post by baby_frogmella:

My exchange is *supposed* to get FTTC early next year but i will lose my static ip if i upgrade to fibre on TT so will probably keep my TT ADSL2+ connection (good enough for netflix) and take out a second line for FTTC - will most likely go with TalkTalk Business...though it will cost me ~ £60 pm for their unlimited 80/20 service

Plusnet unlimited is £19.99pm + £14.50 line rental, excluding the currently offers. A single static IP is a one-off £5.

TBH i don't want to go back to a BT based ISP such as plusnet as i suffered slow peak time speeds previously on an ADSL1 (up to 8 meg) connection. I'm sure things will be different on WBC backhaul but once bitten.... I would rather pay more to an ISP with plenty of backhaul capacity such as talktalk LLU or BE LLU - if they still existed.

Edited by deleted (Sun 08-Dec-13 17:42:19)

Paying an extra £25pm for the pleasure of living in the past is entirely up to you .

In reply to a post by RobertoS:

Paying an extra £25pm for the pleasure of living in the past is entirely up to you .

Well as i plan on joining TalkTalk Business fibre broadband then you should look at Plusnet's Business fibre prices for a direct comparison...otherwise you're comparing oranges to apples. Business packages usually get priority at the exchange v residential services at busy times, not to mention a quicker fault resolution time.

Plusnet Unlimited Business 80/20 fibre + anytime landline calls + line rental = £57 pm (£47.50 + vat)
TalkTalk Business Unlimited 80/20 fibre + anytime landline calls + line rental = £48 pm (£40 + vat),

So TalkTalk is cheaper than Plusnet's equivalent offering by £9 a month. It appears TT Business have reduced their prices as a few weeks ago the same package was ~ £60 a month.

Very happy with TalkTalk after a week's use.

However, the router they gave us (D-Link DSl-3680) seems to be faulty: it reboots every five minutes when a powerline adaptor is connected (this adaptor doesn't cause issues with any other router).

Is it worth requesting a new one or should I get something else (we're using the Home Hib 3 which works on TalkTalk just fine)?

In reply to a post by jeff1106uk:

I believe Vivacii use TalkTalk (CPW/Opal) give them a shout and see what they say.

Had very good service when I was with them.

I would advise extreme caution with Vivaciti as they are not members of ISPA, do not support outbound migration according to ThinkBroadband and are not a member of an OFCOM Approved ADR which is a regulatory requirement.

This means when things go wrong you are on your own as the provider is already outside of OFCOM rules.

Edited by deleted (Sun 15-Dec-13 20:22:49)

I'd not worry too much about talktalk, I've been with them for a few years now as have many friends and family and all without any major problems. I had major problems with BT so moved to TT but I'm not saying BT is bad it was just my personal experience. I'm on FTTC and its slick and fast.

I have been with TT LLU for over 4 years and have had very few problems.

Tech.support is fine using the online forum, it is not real time but any help I have needed has been first class.