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Standard User dw14
(newbie) Sat 12-Oct-13 01:37:55
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Switch from Sky to EE? Contention


[link to this post]
 
Hi,

I am looking at moving from Sky Unlimited to EE broadband. £2.50 broadband and £11/month phone package.

I get a good connection with Sky but some dropouts when streaming iPlayer etc and some slow web page loading.

Have seen many people say that EE slow ALL traffic at peak times not just P2P.
I don't use newsgroups or P2P.

What are people's opinions on this, is it a contention issue?
How can you find out the contention from each provider at my exchange etc.
Do EE normally have a higher contention than Sky?

Is it worth moving from Sky to EE or is this a bad move, I know that Cust services is bad, have an Orange Mobile, but saving £10/month is a very good deal.

Many thanks
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 12-Oct-13 13:41:30
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
In reply to a post by dw14:
Have seen many people say that EE slow ALL traffic at peak times not just P2P.
Depends on whether you are within their historic catchment area.

What exchange are you on and I can tell you?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User ukhardy07
(fountain of knowledge) Sat 12-Oct-13 14:00:40
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Re: Switch from Sky to EE? Contention


[re: XRaySpeX] [link to this post]
 
Just wondering with the catchment area, does it really cost EE more to provide services outside of their area? Afterall they use BTs equipment everywhere now right?


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Standard User dw14
(newbie) Sat 12-Oct-13 15:01:05
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Re: Switch from Sky to EE? Contention


[re: XRaySpeX] [link to this post]
 
Thanks,

The exchange details are:

Abbeyhill
Code: ESABB
County: Lothian
Enabled: 31 Mar 2001
Market: 3
Mkt2014: B
Administrator MrSaffron
(staff) Sat 12-Oct-13 15:31:06
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Re: Switch from Sky to EE? Contention


[re: ukhardy07] [link to this post]
 
Bt wholesale has different pricing based on ofcom market definition and then negotiating power of provider

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Sat 12-Oct-13 15:53:00
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Re: Switch from Sky to EE? Contention


[re: MrSaffron] [link to this post]
 
However in this case BT Wholesale are the provider.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Sat 12-Oct-13 15:53:25)

Standard User XRaySpeX
(eat-sleep-adslguide) Sat 12-Oct-13 16:18:21
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Re: Switch from Sky to EE? Contention


[re: ukhardy07] [link to this post]
 
I believe EE's network area is a mixture of their old LLU area + conditions placed upon them by / agreed with BTw when they signed up for White Label.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Ianph
(committed) Sat 12-Oct-13 16:18:50
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Re: Switch from Sky to EE? Contention


[re: XRaySpeX] [link to this post]
 
Am i in EE's old network area? (Exchange WMKDG)

i just moved to EE Tues 8th oct, although i have seen HTTP downloads come down at 8+ MB/s any time of the day (origin/steam ect). iPlayer can stutter quite a bit anytime.

i did a broadband quality monitor for the first night after connection for 24 hours and it seemed quite stable at avg 20ms latency and 25ms max 0% dropped packets.

could it be the iplayer website or could my connection be simply settling in?
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 12-Oct-13 16:26:29
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
Abbeyhill is in EE's Network Area, so only P2P & Newsgroups are throttled.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Administrator MrSaffron
(staff) Sat 12-Oct-13 16:29:02
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Re: Switch from Sky to EE? Contention


[re: RobertoS] [link to this post]
 
Operating under a contract negotiated with EE

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 12-Oct-13 16:36:47
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Re: Switch from Sky to EE? Contention


[re: Ianph] [link to this post]
 
Kidsgrove is in EE's Network Area.

What are you router stats?

Run the iPlayer Speed Test at various times of the day.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User RobertoS
(sensei) Sat 12-Oct-13 16:39:15
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Re: Switch from Sky to EE? Contention


[re: MrSaffron] [link to this post]
 
I agree with that Andrew, but it does mean the standard Market based pricing does not apply.

XRaySpeX did a lot of research on this when it happened. On EE it appears to be exchanges that were Orange LLU that are well treated, and non-LLU badly.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User dw14
(newbie) Sat 12-Oct-13 16:46:43
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Re: Switch from Sky to EE? Contention


[re: RobertoS] [link to this post]
 
Thanks all,

So would that mean that where I am with my exchange that I "should" get a good service with EE/Orange? Is my exchange an old Orange LLU one?

Is going from Sky Unlimited with a 19Mbps connection to EE worth it?
Saving £10/month but not if it's going to cause a real hassle.
Standard User Ianph
(committed) Sat 12-Oct-13 16:49:00
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Re: Switch from Sky to EE? Contention


[re: XRaySpeX] [link to this post]
 
how do i get access to my router stats ?

just ran a iplayer speed test :-

download speed 74003 kbps
streaming speed 1 10380
streaming speed 2 20635
streaming speed 3 15712

Edited by Ianph (Sat 12-Oct-13 16:50:00)

Administrator MrSaffron
(staff) Sat 12-Oct-13 16:56:10
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Re: Switch from Sky to EE? Contention


[re: RobertoS] [link to this post]
 
No 100% answer, but the market 3 pricing reduction applies no matter which provider...on top of this is the option for negotiated discounts

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 12-Oct-13 17:14:47
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Re: Switch from Sky to EE? Contention


[re: MrSaffron] [link to this post]
 
FYI: EE's Service Availability Area (BB Network Area) = all exchanges where Orange had LLU (1867) + those Market 2 exchanges where Orange didn't have LLU (326).

Market 3 price reduction is NOT applied by EE in all their 12 Market 3 Non-LLU Exchanges incl. EMTOWCE, THLG.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 12-Oct-13 17:19:51
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Re: Switch from Sky to EE? Contention


[re: Ianph] [link to this post]
 
In reply to a post by Ianph:
download speed 74003 kbps
Surprising! Are you on fibre? Didn't think you were.

Have a look at: Getting Line Stats from your Modem/Router

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Administrator MrSaffron
(staff) Sat 12-Oct-13 17:47:32
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Re: Switch from Sky to EE? Contention


[re: XRaySpeX] [link to this post]
 
Just because its not applied to the retail customer does not mean that EE do not get the discount

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 12-Oct-13 17:51:47
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Re: Switch from Sky to EE? Contention


[re: MrSaffron] [link to this post]
 
Never claimed it was! We were discussing EE's network area and as customers / potential customers we are only interested in the price to us.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Ianph
(committed) Sat 12-Oct-13 17:59:25
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Re: Switch from Sky to EE? Contention


[re: XRaySpeX] [link to this post]
 
yes i am on fibre i was on talktalk fibre before EE

well i dont think i will be finding out my actual line stats just yet as i have an ECI modem not the huawei 1

but will keep an eye on iplayer to see if it calms down or i can see any pattern in times when it or anything else i use buffers
Standard User dw14
(newbie) Sat 12-Oct-13 18:27:52
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Re: Switch from Sky to EE? Contention


[re: XRaySpeX] [link to this post]
 
EE deal is £2.50/month BB if on their network which it says I am.
This is half price but also includes a £5 discount for being an Orange mob phone customer.

£11/month line rental and weekend calls if paid as a yearly amount.

I clicked through from TopCashBack where EE are giving you £105 cashback!

Total sum = £57 for a years BB and Phone Rental.

That looks like too good a deal to say no to but I am concerned that EE/Orange BB gets a very bad review.

Coming from Sky LLU, I don't want to suffer a worse service to save money but if it's a good/equivalent service then all systems go.
What are peoples thoughts on EE/Orange BB?

Thanks
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 12-Oct-13 18:36:48
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
It's fine for me but I'm not a heavy user. It's fast and mostly reliable (any glitches are usually due to BT messing about at exchange or cab, which can happen to anyone). Downside is phone support which is atrocious and, unlike others, they have no ticket reporting system.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User dw14
(newbie) Sun 13-Oct-13 23:01:06
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Re: Switch from Sky to EE? Contention


[re: XRaySpeX] [link to this post]
 
So, would that be a recommendation then wink

Is the real problem not that it's a bad service technically but that the support is terrible?

Have not had a problem with my connection for a couple of years and that was even when I had a Zen Internet ADSL account.
As you said, it was a BT mucking about issue and Zen got it sorted.
Swapped from Zen to Sky for cost saving and it's been fine, connecting at approx 19Mbps.

I'm not a heavy user either, it just concerns me that cutting costs too much could lead to a fall and once signed up to a years contract.....

Edited by dw14 (Sun 13-Oct-13 23:01:57)

Standard User ukhardy07
(fountain of knowledge) Mon 14-Oct-13 00:49:53
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
I think it would be ok, however the supports probably worse than Sky (even if sky isn't amazing)

I would suggest ringing sky and going through to cancellations and explaining that EE have a better deal & that you are tempted to switch but you're happy with the quality of Sky and the service you have, explain that you wondered if they could offer you any deals to make you stay. If they say no, just say okay I'll stay with Sky anyway. I think they're going to offer you something though, I've had some pretty decent deals this way. It might not be AS cheap as EE but it might meet in the middle or something.

If not then switch smile I do stand by 'if it's not broke don't fix it' quite a lot though.

Edited by ukhardy07 (Mon 14-Oct-13 00:50:16)

Standard User ian72
(knowledge is power) Mon 14-Oct-13 11:47:08
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
Haven't used EE but personally anything that is lower than cost to deliver I would not be expecting too much from. If it is not a service you consider to be important then go for it but if you are a person that would be unhappy should the connection go down or customer service be bad then personally I would not touch it - it is too cheap.
Standard User dw14
(newbie) Tue 15-Oct-13 21:11:08
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Re: Switch from Sky to EE? Contention


[re: ian72] [link to this post]
 
Thanks everyone.

I have decided to cancel my EE order and stay with Sky who have now offered me free broadband for a year.

Going to try and get a new Sky Hub out of them as well to replace the Sky Sagem router I have.
I find the wireless signal not very good at all.
Standard User E7er
(knowledge is power) Wed 16-Oct-13 12:25:26
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
In reply to a post by dw14:
Thanks everyone.

I have decided to cancel my EE order and stay with Sky who have now offered me free broadband for a year.
Free broadband for a year to stay with Sky, now that is an offer you cannot refuse. Consider EE broadband next year. wink

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User ukhardy07
(fountain of knowledge) Wed 16-Oct-13 13:08:31
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
Is it the Sagem N router you have? If so the Sky hub isn't that much better, if it's the Sky G router then the Sky hub is worlds apart.

Both the Sagem N and Sky Hub are restricted by law in terms of output, so yes the sky hub has a few more antennas which gives better speed & stability, but overall range is similar, just within range the sky hub is supposed to be a bit better.
Standard User dw14
(newbie) Wed 16-Oct-13 13:58:07
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Re: Switch from Sky to EE? Contention


[re: ukhardy07] [link to this post]
 
Yeah free BB for a year, good deal, will check on deals next year. My exchange looks like it will be Fibre enabled early next year so fingers crossed Sky will do a deal to upgrade.

My current router is:
Manufacturer Sagemcom
Model Number [email protected]
Firmware Version 6.14.6a4N_UNI
ADSL Firmware Version A2pD038m.d24h
Standard User ukhardy07
(fountain of knowledge) Wed 16-Oct-13 14:06:59
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
Yep the WiFi isn't that much better on Sky Hub. Most WiFi products will give a similar range. If you need more range it's best to buy another router, connect the new router where signal is poor, then wire the new router to the Sky router. Name the wireless on the new router the same as the Sky router and have the wifi details and same pasword...

Disable DHCP on new router... The new router becomes a 2nd connection, giving great wifi in the poor signal area.

Your laptop phone etc will choose automatically between the 2 points depending on signal.

Edited by ukhardy07 (Wed 16-Oct-13 14:08:23)

Standard User ukhardy07
(fountain of knowledge) Wed 16-Oct-13 14:09:11
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
There's a good article on the Sky Hub here.

http://www.thinkbroadband.com/hardware/reviews/77-sk...
Standard User Apprentice
(knowledge is power) Wed 16-Oct-13 19:19:20
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
In reply to a post by dw14:
Yeah free BB for a year, good deal, will check on deals next year. My exchange looks like it will be Fibre enabled early next year so fingers crossed Sky will do a deal to upgrade.

My current router is:
Manufacturer Sagemcom
Model Number [email protected]
Firmware Version 6.14.6a4N_UNI
ADSL Firmware Version A2pD038m.d24h

That's a great retention deal you can't beat "free unlimited BB" unless they offered it say for two consecutive years or more laugh

I take it your line rental and calls are with Sky but do you have to have their Sat TV as well?

Alastair

omadasafisho
Standard User RobertoS
(sensei) Wed 16-Oct-13 19:36:26
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Re: Switch from Sky to EE? Contention


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
That's a great retention deal you can't beat "free unlimited BB"
You could on O2. Many were able to have a year with them and be in pocket at the end, with a combination of free months and cashback sites, the cashback amounting to more than the months paid for.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Apprentice
(knowledge is power) Wed 16-Oct-13 20:09:48
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Re: Switch from Sky to EE? Contention


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by Apprentice:
That's a great retention deal you can't beat "free unlimited BB"
You could on O2. Many were able to have a year with them and be in pocket at the end, with a combination of free months and cashback sites, the cashback amounting to more than the months paid for.

Nice. smile

I got a retention deal of sorts certainly not free, but not bad for a 20CN exchange, for moving (internal migration) from maaf to PN, I'm still surfing with maaf after four working days and six in total since speaking to the COT.

Hopefully will be surfing with PN by the end of the week laugh



Edit > typo

Alastair

omadasafisho

Edited by Apprentice (Wed 16-Oct-13 20:11:44)

Standard User dw14
(newbie) Wed 16-Oct-13 23:39:17
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Re: Switch from Sky to EE? Contention


[re: Apprentice] [link to this post]
 
Yeah, have Tv with them , just saved £8 on that s well.

I know someone who got the O2 to Sky conversion deal.
HD tv, unlimited BB and line rental for £14.95/month for a year!!

I asked to get it but they were adamant that it was only to O2 customers, they wouldn't budge.
Told me I was a very valued customer for 7 years though. Well give me a better deal then!!!!! smile

Happy with the deal but could possibly have gotten even better.
Standard User Apprentice
(knowledge is power) Wed 16-Oct-13 23:44:28
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Re: Switch from Sky to EE? Contention


[re: dw14] [link to this post]
 
I'm on a 20CN exchange only BTw up to 8Meg for any ISP's to offer, no LLU providers like Sky or TT so not a lot of "cheap" deals available, believe me you did very very well!

Alastair

omadasafisho
Standard User dw14
(newbie) Thu 17-Oct-13 00:01:33
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Re: Switch from Sky to EE? Contention


[re: Apprentice] [link to this post]
 
Remember a few things they don't tell you when you swap.

For instance, most providers will give you a good discount for paying the line rental a year in advance.
EE do it for the equivalent of £11/month instead of £14.50.
Sky were going to give me it for £9.95/month if paid upfront but when I called back to take the deal, they said "as of today that deal is no longer and it has risen to £11.70/month"??
Still better than £15.40 their new price come December.

Sure you'll get a good deal somewhere.

What swung it for me is the good customer service I get from Sky and BB has been reliable since I got Sky a few years ago.

Ha, saying they also didn't tell me that the Tv with HD bolt on has now become one price.
I was paying for tv package and an extra £10.25 for HD.
It's now all combined as Entertainment Extra + and they swapped me over. They also gave 10% off for a year which I only knew about after many calls to try and get a deal from them.
Different things every time you call smile

Good luck
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