been with zen over 10 years and all i will say to your comment is LOL. BTs network might be out of their hands but over 6 weeks with intermittent internet and today i get a "it's contention", pulled straight out of a magicians hat. not a mention before today. not once. anyway IDGAF, i pay zen and don't want to hear any [censored] excuses blaming BT whether it is their fault or not - deal with it like it should have been dealt with 5 and a half weeks ago.
when it takes 6 weeks to solve a problem (still unresolved) people should not be recommending them on any forums because the real test of a company is when problems occur and not when everything is running smothly and zen internet are failing in my opinion, failing on a big scale. i'll compare them to the old bt openworld thats linked in your sig and i think most of the country remembers how bad they were.
zen have become just like the rest they are not the company they were 10 years ago by a long long way. you take your chance like you would with any other company that's not charging a premium price.
Edited by bigbadpirate (Mon 10-Feb-14 19:04:37)