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Standard User caley
(regular) Fri 04-Apr-14 17:49:34
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Who should I sign up with


[link to this post]
 
Hi. I'm with Zen at the moment but my speed slips a lot during the evening and I'm not too happy about that. I had myself all geared up to go with Xilo but I'm not confident about the online registration. I like to talk to somebody and give them all the details over the phone but got knocked back on this by Xilo customer service who said the only way I could sign up for their service is online. Had to think about that. As I was dithering over it I got a phone call from Talk Talk Business (don't know how they got my number). They were offering lots of nice speeds through ADSL2+. I'm on up to 8mb and on an EO line. Talk Talk would sign me up over the phone but I'm not sure because of their poor reputation. I was hoping for Xilo but really would like to sign up over the phone.
Would really appreciate advice from the forum members here.

Thanks.

Caley.

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Standard User camieabz
(sensei) Sat 05-Apr-14 12:00:15
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Re: Who should I sign up with


[re: caley] [link to this post]
 
As an ex-Zen user who had no complaints (I changed address and opted for a less expensive option, as I'm a light user), here's my take:

"Hi I'm with Zen, and am considering a move to Talk Talk"

Most folk here would wonder at that thinking, and here's why:

http://www.thinkbroadband.com/isp/compare.html?isp_2...

I suggest you browse the forum sections of the ISP you're with, and compare it with the ISPs you are considering. Compare a few ISPs and draw up a short list based on price (perhaps try the ThinkBroadband ISP search.

I recommend Plusnet as they are one of the better lower-cost options in my opinion, but they have their moments and no one is perfect.

You could also consider that the evening line slippage is something that will continue across any or all ISPs, and look into it (here or with Zen).
Standard User s_yates
(learned) Sat 05-Apr-14 14:14:55
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Re: Who should I sign up with


[re: camieabz] [link to this post]
 
I'm a Plusnet User currently switching to Zen (must be one of Plusnet's "moments" as I'm very dissatisfied with them).

I'm not seeing a slowdown in actual line speed in the evening at the moment, but a massive increase in latency and terrible lag spikes, which have been going on over the last week or so, so it might be worthwhile considering what Camieabz said, that the evening line slippage is something outside of the control of the ISP.

Did Zen have anything to say on this when you contacted them?


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Standard User tommy45
(knowledge is power) Sat 05-Apr-14 14:16:58
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Re: Who should I sign up with


[re: camieabz] [link to this post]
 
Have you checked the samknows web site

sam knows
to see which other suppliers have their llu kit in your exchange, because as you appear to be on the old 20cn upto 8mbps product their isn't any BT 21cn (ADSL2+ )BTwholesale based product available at your exchange ,

if you switched to any other ISP that also could only provide resold BT wholesale 20cn upto 8mbps (same product) chances are that you wouldn't see any improvement,(Plusnet included) the evening slow downs are more than likely down to the BT kit virtual path becoming swamped at those times,

there is also the possibility that due to the costs of bandwidth most isp's don't buy enough of it, because they have to keep costs as low as they can, and to properly provision it ,would cost you £50+ per month

if talk talk have their llu in your exchange, then if you where to move to an isp that sells tt wholesale based products, xilo is one of them , you would see near full speeds with the attenuation figures (indicate a short line) using their ADSL2+ , LLU
The TT wholesale is different to the TT retail products, different support, no throttling of P2P and you would be free of BT's 20cn poor service
3 LLU providers in your exchange C&W ,SKY,TT

Edited by tommy45 (Sat 05-Apr-14 14:38:53)

Standard User caley
(regular) Sat 05-Apr-14 15:05:43
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Re: Who should I sign up with


[re: tommy45] [link to this post]
 
Hi thanks for the response. I know my exchange (Inverness Culloden) is an old one with nothing new done since 2006 but it has both C&W and Talk Talk which made me look at Xilo as it does LLU through TTB or so I've read on this forum. As I said previously Talk Talk Business phoned me at home and offered really fast speeds but I'm not too sure if that's true. Talk Talk has such a reputation on these forums. However Xilo has such a good reputation with it's LLU offerings that I would jump to them but they only allow sign up online and I'm not sure what that entails. I'm not confident about signing up online. Has anyone here signed up with them? Could anybody give me a pointer on what to expect signing up online? That would be so helpful. I've emailed Zen and asked for my MAC code so hopefully I should have it next week and then I'm ready to go.

Caley.

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Standard User baby_frogmella
(experienced) Sat 05-Apr-14 15:52:47
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Re: Who should I sign up with


[re: caley] [link to this post]
 
If indeed TalkTalkbusiness called you then i would highly recommend you go with them. Unlike their residential arm, they have very good UK based phone support and you get a pure unfiltered unadulterated connection free of throttling. You get network priority over TalkTalk residential customers. You will also get a static ip address and they have a decent iphone app. I transferred over to them a few weeks ago and been very impressed with their phone technical support...the're almost as good as AAISP smile

--------------------------------
TalkTalkBusiness LLU 17 meg
Standard User tommy45
(knowledge is power) Sat 05-Apr-14 16:01:42
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Re: Who should I sign up with


[re: caley] [link to this post]
 
I belive that vivaciti and Aquiss & AAISP also offer TT wholesale products now that o2 wholesale are no longer or soon wont be due to sky buying o2 out,
So you have a choice of ISP's
As for signing up online, a lot of isp's offer this, Basically you would run their availability checker then select the package you require, then input some personal detail along with MAC code & banking details to set up a DD or card details for payment
It should then offer dates to choose from for activation , then after you have checked all the info you input for errors ect, and correct them,if needed, you submit the order, the isp should then send confirmation of the order you have placed , and a short time later another confirmation regarding the date selected for activation would be sent,
there really isnt much to it, the talk talk wholesale products offered are listed as the Pro Products on the xilo site ,

Pro Unmetered Advanced is annex M upto 2.5 mbps upload speed (should work well on your short line)
Pro Unmetered is the standard asdl2+ upto 24mbps down and 1.3mbps up
So unless you don't mind useage caps those 2 options are the ones to look at ,

Both Extreme 24 & Extreme 16 i think are/where the no longer available o2 wholesale llu
If you wanted to go full llu the do offer Talk & Surf Unmetered , this would mean that your current phone provider would change, and you would pay line rental to ttwholesale /xilo

Don't forget xilo also charge £40.00 to migrate onto llu
Standard User tommy45
(knowledge is power) Sat 05-Apr-14 16:26:48
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Re: Who should I sign up with


[re: baby_frogmella] [link to this post]
 
I have seen evidence to suggest differently infact some have found the support to be poor for the tt buisness products, They also want your line you cannot just have broadband only, so FULL LLU only, and at £4 per month,lol they can really offer a proper buisness grade service for that amount? no chance, also for their FTTC options they want 2yrs (24mth min term) and no sla's,
The only thing tt are good at is there unsolicited often unwanted heavy handed sales/lies tactic's, there's a number reasons that they have (cold called ) the op, and doing the op any favour's isn't in that list

Edited by tommy45 (Sat 05-Apr-14 16:32:10)

Standard User caley
(regular) Sat 05-Apr-14 16:44:22
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Re: Who should I sign up with


[re: tommy45] [link to this post]
 
I have a tendency to agree with you but I've no experience of Talk Talk in any form except when my now defunct isp ADSL24 switched me onto their Talk Talk llu and I must admit that my speeds increased dramatically. I only found out recently why my speed increased. I also want to keep my BT line. I've seen too many others stuck in a contract because both their phone and broadband were with the same isp. Just to clarify, I have no idea where Talk Talk Business got my phone number from. I was posting a lot on the ADSL24 forum so they might have got some details there but not my phone number.

Caley.

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Standard User baby_frogmella
(experienced) Sat 05-Apr-14 16:51:17
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Re: Who should I sign up with


[re: tommy45] [link to this post]
 
Actually TT business do offer partial LLU broadband where you can keep your BT line (unlike their residential arm) its not something they show on their website, you need to call them to take that option.

As for being cheap, i don't think so. I'm paying £48 a month for their FTTC + landline service and granted, its a 24 month contract but they allow you 2 house moves in that period so unless you live a gypsy lifestyle its no big deal.

Support-wise, they've been very good in the few times i've called them. They pick up the phone within seconds, and their technical team know what they're talking about. There was a TT fibre break last weekend and when i called them up i assumed at the time it was an external line fault...an openreach engineer was booked within 5 mins of calling them....none of this rigmarole of change routers, change filters, treating me with kids gloves etc. I came to know later in the day that it was a fibre break affecting all TT users so obviously i cancelled the appt.

Give them a try, you might be pleasantly surprised smile

--------------------------------
TalkTalkBusiness LLU 17 meg

Edited by baby_frogmella (Sat 05-Apr-14 16:59:37)

Standard User tommy45
(knowledge is power) Sat 05-Apr-14 16:56:04
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Re: Who should I sign up with


[re: caley] [link to this post]
 
It's possible that ASDL24 or it's wholesaler if they used one, passed them on

i know they used daisy for their o2 wholesale stuff,

Well if you want faster speeds & also want to keep your line with BT so you need a ASDL2+ partial LLU (SMPF ) Which is what you had with ADSL24 over tt wholesale

If you took a TTwholesale service (broadband only ) via any of those isp's that resell it, you should see similar speeds to what you had before,

And unless they stipulate differently in their t&c's it will be a rolling monthly contract so mater which isp you choose,
Standard User caley
(regular) Sat 05-Apr-14 16:58:49
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Re: Who should I sign up with


[re: tommy45] [link to this post]
 
Thanks for taking time to explain the sign up to me. Just what I needed to know. I've never had to sign up online before so don't know what to expect. I was looking at Xilo and their package of

Pro (LLU - TTB)
Usage allowances from 10 to 100GB

I already emailed them and they said I was ok for that package but to sign up online. That was the draw back for me but as you've explained it so well I now know what to expect using that process.I don't really need much usage as I only use about 4-5gb a month, so not a serial downloader. The important parts are keeping my phone line with BT, offers so much more flexibility when you want to move and a one month contract.
The speed I'm getting with Zen is at max 6.9mb but in the evenings can drop to 1-1.8mb. I've been running tests for a while now and more often than not the speed will drop in mid evening. I've given Zen a real try but it doesn't seem to be getting better. Perhaps it's not their fault but I have to look elsewhere if they can only supply BT speeds. Thanks for your help with this and the others too.

Caley.

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Standard User tommy45
(knowledge is power) Sat 05-Apr-14 16:59:25
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Re: Who should I sign up with


[re: baby_frogmella] [link to this post]
 
Actually TT business do offer partial LLU broadband where you can keep your BT line (unlike their residential arm) its not something they show on their website, you need to call them to take that option

But at what cost? Ibet it will be a dam sight more than £4 per month, and possibly a longer than 12mths min term, the op would be better off IMO going with a reseller of the Wholesale variant
Standard User Apprentice
(knowledge is power) Sat 05-Apr-14 17:04:44
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Re: Who should I sign up with


[re: caley] [link to this post]
 
The ExSC would suggest that there has been and maybe still are issues within the exchange.

http://usertools.plus.net/exchanges/?exchange=Invern...

plusnet user
Standard User tommy45
(knowledge is power) Sat 05-Apr-14 17:14:48
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Re: Who should I sign up with


[re: caley] [link to this post]
 
The extreme packages are C&W based which according to sam knows is available in your exchange this would also be ADSL2+ upto 24mbps down 1 mbps up
Extreme (LLU - C&W)
Unmetered
Static IP
No traffic management
Static Line Profiles
£12.49 +VAT
not a lot in it to not have to worry about going over the usage cap, but as for how they both compare in performance ect, i'm not too sure ,xilo should be able to tell you, But from what i have read they C & W aren't as flexable when it comes to setting line profiles , they like to use a higher target noise magin setting, which can mean that some sync speed gets sacrified for stabiliy (allegedly)
Also if you are a online gamer or use VIOP type apps, latency will be a factor, the lower the better for that sort of thing, again C & W don't or didn't like allowing fastpath ,to lower latency , interleave only increases it
Standard User caley
(regular) Sat 05-Apr-14 17:15:27
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Re: Who should I sign up with


[re: tommy45] [link to this post]
 
Haven't you been following the saga "Coms migration. What could possibly go wrong?" and many other subjects. ADSL24 was bought out by Coms.com and turned the company into a big fiasco. I was lucky I managed to get my MAC before the big rocket took off. Lots of forum members are still stuck with Coms and their fifth class service. Do a search on Coms and get the whole story. I must say that one of their online admin guys was very good. Paulcoms got the invoices Coms kept sending me stopped. I didn't owe them anything but they couldn't work that out. PMd Paulcoms and he got them stopped very quickly.

Thanks gratefully for the advice you've given me which I will be taking first week.

Caley.

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Standard User tommy45
(knowledge is power) Sat 05-Apr-14 17:17:21
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Re: Who should I sign up with


[re: Apprentice] [link to this post]
 
That won't affect the service quality the op sees if they switch away from bt 20cn ipstream, shudder shudder what a horrible service that was not helped by tiscali uk ,

Edited by tommy45 (Sat 05-Apr-14 17:24:05)

Standard User tommy45
(knowledge is power) Sat 05-Apr-14 17:22:26
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Re: Who should I sign up with


[re: caley] [link to this post]
 
Yeah i read those, but adsl24 or it's supplier may of passed on your details to tt business before they wrapped up and the what seems to be a useless coms took it over, and they would appear to of started throttling products that were previously not throttled ,is why nearly everyone is abandoning ship i can't say that i blame them, shifting the goal posts is never a good idea

Edited by tommy45 (Sat 05-Apr-14 17:23:15)

Standard User caley
(regular) Sat 05-Apr-14 17:54:59
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Re: Who should I sign up with


[re: tommy45] [link to this post]
 
You could be right, they might have passed my details on. Never mind I managed to get away before the rot crept in but it didn't take long to creep in. I'll ponder over the weekend and if I get my MAC on Monday from Zen (already asked for it) then I'm sure it's Xilo that I'll go for. Did you say I'd have to pay £40 for going over to them? Well if I have to then I will. I'm so hoping to get the speed from them I got from ADSL24. If not then at least I'm on a 1 month contract and can look around again but I somehow think that I won't have too look for any other isp when I get to Xilo.


Caley.

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Standard User tommy45
(knowledge is power) Sat 05-Apr-14 21:21:01
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Re: Who should I sign up with


[re: caley] [link to this post]
 
Yes it says in the small print that the £40.00 migration fee will be added at checkout when you presumably will pay for the 1st month in advance, best of luck, though i don't think you will need it, as the old BT 20cn is somewhat of a legacy product, and doesn't take a lot to improve on it, In exchanges with BT 21cn (ADSL2+) enabled, they BT are stopping taking orders for 20cn from june this year

Edited by tommy45 (Sat 05-Apr-14 21:23:24)

Standard User arobertson545
(regular) Sat 05-Apr-14 22:58:15
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Re: Who should I sign up with


[re: tommy45] [link to this post]
 
If you can get TalkTalk, I'd go with them.

I too was VERY hesitant to sign up with them, but six months on, we've had no issues. Our broadband is faster than it was before and we pay far less than we did to Plusnet. Their forum support has been good too.

TalkTalk SimplyBroadband
Huawei HG523a
Standard User jchamier
(eat-sleep-adslguide) Sun 06-Apr-14 15:19:01
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Re: Who should I sign up with


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
The ExSC would suggest that there has been and maybe still are issues within the exchange.

Good reason there to move directly to a non BT wholesale provider. (The ExSC only reports BT wholesale status).

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 49/8.5 - Sync 53 / 9.5 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User lredman
(newbie) Thu 10-Apr-14 17:51:32
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Re: Who should I sign up with *DELETED*


[re: caley] [link to this post]
 
Post deleted by MrSaffron
Administrator MrSaffron
(staff) Thu 10-Apr-14 18:11:57
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Re: Who should I sign up with *DELETED*


[re: lredman] [link to this post]
 
Reasons for deletion.

1. Several similar spam like posts
2. 36 month contract on page you gave to someone in the Residential section, so probably a consumer and for consumer services (and most likely SME too if push come to shove) Ofcom limits contracts to 24 months.
3. Package pages give NO IDEA OF SPEEDS, not even if an ADSL, ADSL2+ or FTTC based service

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User caley
(regular) Fri 11-Apr-14 08:28:55
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Re: Who should I sign up with


[re: tommy45] [link to this post]
 
Thanks Tommy45.

I've now signed up with Xilo and to be activated on the 17th of this month. It was due to your guidance in this forum that I grasped the metal and signed up online with them and chose the Pro50gb (LLU - TTB)
Looking forward to activation date and hopefully an increase in speed. Not looking for mega speeds just something acceptable and more than I'm getting now on Zen.

Thanks again for your help.

Caley.

Lost a Pet?
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