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Hi - please help. Like a fool I have put up with Coms for far too long. As a former ADSL24 phone and broadband customer without a BT line (on TTB LLU) I find my options seem limited.
I'd like to use something like Xilo's Talk and Surf (LLU - TTB), but they seem unable to help because I am not with BT.
Coms really are appalling, can someone help with a suggestion?
Thanks.
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I am confused.
If you are on a TalkTalk full LLU line, then what is the problem with another full LLU operator taking you over?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Any ISP can take you over. It's just that your phone number doesn't show up in the BT Wholesale checker.
There is a slight possibility that you may not be able to keep your current phone number, (if it was a new number when you went onto the TalkTalk system), but I think even that problem has now been resolved. It is normal to be able to move both the line, with it's existing number, and the broadband, from TTB LLU.
I thought Xilo also did TTB connections - but I seem to recall at one point they had a problem with migrating people on it from other resellers. Maybe that hasn't been solved. If that's who you would prefer to go to I suggest you ask them again and get the reason if they say they can't.
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Hi,
I'm currently on Xilo's Talk & Surf package which runs on TTB, LLU (and works very wel)l I don't think you'll be able to sign up for it on their site - as that uses the BT line checker and will say that no packages are available( the same also seems to be the case if you try talktalk's line checker), but if you drop Xilo an email or post a sales query on the site you should get an answer.
regards
Allan
Al
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id suggest asking Matt from Xilo on the forums as he might be able to help.
If not ask AAISP as they are very good at helping sort problems with BT if required
Originally on <n>ildram Broadband Pro (2mb)
then - Orange - Virgin - Sky LLU
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Hi
Well I've chatted to Sales at Xilo and they say they cannot help me. They say they offer no compatible services. Seems weird. Any other suggestions? PlusNet seem to be able to offer a service at a reasonable rate but are they any good and do they throttle? A&A seem pricey, but perhaps I'll give them a try.
I loathe Coms.
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I was with Coms on the same package as you and migrated to Xilo's Talk and Surf a few months back. The migration was a disaster though, so if the level of problems I experienced is usual then I'd not be surprised if Xilo have decided not to get involved any more.
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Hi
Well I've chatted to Sales at Xilo and they say they cannot help me. They say they offer no compatible services. Seems weird. Any other suggestions? PlusNet seem to be able to offer a service at a reasonable rate but are they any good and do they throttle? A&A seem pricey, but perhaps I'll give them a try.
I loathe Coms.
I'd recommend Plusnet, the few times I've had to contact them (issues with my line quality not their fault) they've been brilliant.
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Check out the various threads on the resellers forum if you've not done so already, some might be of interest 
e.g. http://forums.thinkbroadband.com/otherisp/t/4398850-...
plusnet user
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The issue is if you have a full LLU service on TTB them moving retailers is the difficult bit.
They did fix this almost 2 years ago and allowed us all to move a customer on full LLU from retailer to another, then this stopped working so a work around was put in place to migrate the service from LLU back to BTW and then right away back to full LLU but then BTW made the price prohibitive.
Did you need to stay with LLU as moving a line from LLU to BTW is not hard, if the line number started life as a BT line before being moved to full LLU then you should be able to keep the number.
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Pretty ridiculous that in 2015 a full LLU to full LLU migration is almost impossible. What is the problem with it? Surely its the same physical process as a BT to LLU migration or is something different required?
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You would think so, and if you was asking what I thought was the reason behind it (my own opinion mind) then it is to stop talk talk direct customers leaving their service and moving to a retailer of TTB services as the service and network are completely different with TTB being far superior to their retail arm
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Almost but since TTB sorted their "issues" we've done loads (upwards of 200) within the last few months without incident or problem.
The issue here is that the line just isn't showing as one that can be shifted across, rather than some systems issue. We've had MPF to MPF orders since this query come in that have committed just fine.
Matt
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So this issue only arises when moving from TTB MPF to TTB MPF and not any other LLU providers?
So for example moving from TTB to Sky LLU would not have any issues?
Edited by bobble_bob (Tue 21-Apr-15 10:25:38)
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Yes only TT to TT moving to Sky full LLU would not be an issue (although there may still be the issue of phone number re my first reply)
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Well, this is all very confusing to a non-techie like myself.
To give you the full background, the line was originally BT. However we had a massive falling out with BT due to overcharging and then inflexibility when discussing the issue. To top it all, when we cancelled they tried to charge a huge termination fee which we were still arguing about a year later.
We then went with ADSL24 on TTB LLU and all was good - until they got bought out by Coms. Since then, not only have the speeds for things like Usenet been throttled to death but, more importantly, Sky On Demand has become unusable despite the underlying network speed being fine. I can only assume aggressive traffic management being the cause.
So now here we are, wanting to move, but not wanting to lose our phone number, and it appears that our options are almost non-existent.
However Plusnet seem to be able to offer a migration. The line shows as non-BT, but apparently this won't be a problem. We shall see.
It certainly doesn't reflect well on the industry that such a basic requirement - the ability to change supplier - is so fraught with problems.
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It looks to me as though the problem is internal to TTB though.
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Yes it is, moving the line back to WLR3 would not be an issue and if was on WLR before LLU then the number could be kept as well, so no real drama
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Yes it is, moving the line back to WLR3 would not be an issue and if was on WLR before LLU then the number could be kept as well, so no real drama
Excuse my ignorance, but the line was originally a BT one so must have been WLR before unbundling, no? Are you saying that there should not be a problem, and therefore because there obviously is, the issue is with Coms? Therefore moving back to BT Wholesale would be fine. The trouble is that, unless it has changed in the last 18 months, BT wholesale are terrible in our area, which draconian "fair use" policies.
Edited by deleted (Wed 22-Apr-15 11:03:45)
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BT Wholesale does not sell to the public. I doubt if it has fair use policies, as it sells throughput capacity, and any ISP can buy as much as they wish.
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And neither BT retail or BT wholesale have any "fair use" policies these days, at least not in a way that a user would notice and not that are location dependent.
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If you're on TTB LLU now which you say you're, then the issue is with TT and there system not allowing a move to another TT LLU provider
Moving to BT or Sky for example would be fine
Edited by bobble_bob (Wed 22-Apr-15 13:37:36)
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Any data policies would be down to the retailer you are using not the network as such.
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Do all Vivacti packages run over the TTB network?
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We no longer use the TTB network.
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Ah ok. What other TTB smpf providers are out there other than Xilo?
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Also what network do you use now? TTB and BT are the only ones available at my exchange
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We now only use BT Wholesale connections
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Ah ok. What other TTB smpf providers are out there other than Xilo? Andrews & Arnold will offer service over SMPF TTB, I believe.
If you are willing to consider moving to an alternative non-BT Wholesale based provider, are you certain that Sky and Zen have no presence at your exchange?
If you are determined to stay SMPF, Sky is out of the question even if they have presence, as I believe they have an MPF only policy for new customers.
With Zen, you would probably have to ring them to check, as I'm not sure there is a public list of exchanges where they have presence. You can't tell from their web site availability checker, as Zen use BT Wholesale if they don't have presence. Zen would offer service over SMPF, though I'm not very familiar with their current ADSL offerings.
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Hi,
Have you tried Talk Talk Business direct? Give them a call, they have customer service in the UK and were doing free migrations. They are a completely different animal from Talk Talk and reliable.
Call Rob on TTB 01482 238521. And no, I don`t work for them.
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Hi, just to update - I went with PlusNet, who migrated me to their BT Wholesale Unlimited Broadband so that I kept my number, and so far so good. The migration was pretty much painless and I am getting better speeds already than I was getting with Coms (irrespective of traffic shaping).
My package includes unlimited anytime calls (a necessity as Mrs K regularly natters to her sisters for hours) for a monthly price (once offers are taken into account) of £25.50 which seems decent. Online chat help was good too, when I had a setting wrong in my router they identified the problem for me quickly.
So thumbs up to PlusNet from me.
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All should be well then . Enjoy.
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