Sky vs BT for fibre

I'm comparing the two biggest fish in my pond for fibre. Base monthly costs are identical for seemingly identical packages (basic unlimited Fiber up to 40Mbps, plus phone)

BT are slightly cheaper up front for setup fees, offer 24/7 tech support and £100 prepaid credit-card as an incentive.

Is it a no-brainer? Am I missing something, after the dust has settled and we've spent the £100, am I going to regret going with BT over Sky?

Depends what you want it for

Bit of everything really: web games, media, work.. the usual

BT is good for BT Sport, roaming wifi, remote calling app, good wireless router but bad for routing, throttling, email, streaming,

Sky good for routing, streaming, email, and has a bit of remote wifi over the _cloud, but poor router and tv totally separate.

Both equal to me, upload speeds etc so I would go with the cheapest

Interesting breakdown - thanks.

I'm with BT now, before that I was with sky for years.

BT's 24/7 support may seem good but it's truly terrible. Most of the time you'll end up with a call centre in India where BT have clearly skimped on the cost - they're considerably worse than other call centres in India.

I've resorted to forum based tickets which take days to respond, and even then one ticket was resolved quickly and the other took ages.

On the other hand, BT's router is much better.

Unfortunately BT banned me from their forum so I was unable to raise problems there and had to resort to the phone instead. Because BT India are truly awful I could only raise problems using the UK Loyalty Team who only work office hours Monday to Thursday. I don't think they bother coming in to work on Friday.

In reply to a post by BatBoy:

BT is good for BT Sport, roaming wifi, remote calling app, good wireless router but bad for routing, throttling, email, streaming,

Sky good for routing, streaming, email, and has a bit of remote wifi over the _cloud, but poor router and tv totally separate.

What do you mean by 'bad for routing'?

I have an old BT Home Hub and I did find that I could not set it to use a 10.x.x.x network.

I mean that packets often take a meandering route through the BT network before getting to their destination. This means there are many pinch points which could result in throttling due to congestion.

BT support is truly awful. Sky have much better support personally is never use BT after having an issue and having to deal with a truly pathetic call center.

oh dear..

the sky sales drone hacked me off by pushing far too hard for me to take up their TV package as well, so I ended up going with BT, and BT are offering £5pcm discount on sim-only mobile in addition (which I do want).

I hope I don't regret this choice.

In fairness I was with Talktalk for a couple of years and I thought they were fine, and my soon-to-be-Ex ISP is ranked highest on customer service and 'most trusted broadband provider' by various forums - o maybe I'm just lucky/different. YMMV.

You'll be fine

Yep.