Value an opintion

Hello, just thought I'd try and get some info/help regarding changing provider. Currently with TT since 2012 on 80/20 fibre profile which despite being a rock solid connection is now once again getting slower and slower, it now syncs. @ 38 Mpbs exactly the fibre medium profile. Had 4 OR engineer visits now which they 'Reset' everything and I then get near max speeds up and down again.Tech support won't help because I'm not using their HG533 router! Had enough now so to cut a long story short I'm looking at moving provider, I need free unlimited mobile and international calling which I get for a tenner with TT but no other provider can really much this it terms of costs (unless anybody knows different). I've looked at Zen, BT, VM, Plusnet, they are all about the same for monthly payments and speed apart from VM's obviously. I'm a quarter of a mile (400M) from my cabinet (49) at the end of my road and on the Cosham exchange, I have a fibre nte5 faceplate from which the modem (ECI) is plugged in then into the router Netgear (R7000), there are no phone extensions etc. I'd appreciate some thoughts/suggestions and maybe who to go with, I'm paying about £60/month, not interested in the TV side as I'm a 2way satellite installer so have access to millions of tv channels!
Thank you in advance all, I look forward to hearing from you all..................

Do you know the "exactly" 38Mbps sync from the HG633, or have you hacked the ECI?

Um.

I've just read your April 2014 thread. Have you followed the advice about getting an HG612 so you can monitor the line properly?

My point is that with that we have more chance of telling you whether or not an ISP change would make any difference, or whether you are stuck with the lower speed anyway. The diagnostics available from the HG612 can also help in surmising the cause of the slow-down and whether there is anything that can be done about it.

Thank you RobertoS for replying, No I don't have a HG612, I have a ECI one which I believe can't be used for diagnostics or can it be hacked as I have a spare brand new one. The OCE's at TT confirmed I can sycn at nearly max. speed up and down. I'm beginning to think there are more complex problems 'down the line' I've had a lift and shift done and had dlm resets too. I feel maybe going to VM may be the way forward but read so many conflicting reports about them ref. upload speed ( I'm not into gaming what soever) and customer service; to be fair to TT I hardly called their customer services and when I did it was sorted pretty quickly or via their forum thing.

Karl

Edited by deleted (Sun 10-Jan-16 11:50:27)

All I can say is virginmedia had the best customer service I've experienced from an ISP.

My connection however has significant issues. Pings are not consistent and speedwise on an evening it falls anywhere between 5Mbps and 60Mbps, down from 100.

Granted, with very little resistance virginmedia let me leave the contract without charge - getting BT installed on the 19th.

Edited by ukhardy07 (Sun 10-Jan-16 12:26:03)

As I said, without the information from an HG612 as recommended nearly two years ago by an expert on analysing such, and easily obtained from eBay, there is every possibility you would move to another ISP for an inferior phone product, pay more in total, and get no difference on your broadband.

If the problem were to turn out to be simple congestion on the TalkTalk network then migrating could help. We have no idea. We don't even know how you know it now syncs "@ 38 Mpbs exactly the fibre medium profile".

Edited by RobertoS (Sun 10-Jan-16 13:22:16)

Sky offer their Sky Talk International Extra package for £12 pm.

However as Bob mentioned without stats it is impossible to tell whether this is a congestion issue or a potential line fault etc.

Edited by Skilty (Mon 11-Jan-16 11:02:45)

Thanks Chaps, I really appreciate all your help sorting this, it seems I need to get hold of a HG612! When I have one I'll get back to you asap and hopefully sort this out once and for all!

All the best,

In reply to a post by 2wayman:

Thanks Chaps, I really appreciate all your help sorting this, it seems I need to get hold of a HG612! When I have one I'll get back to you asap and hopefully sort this out once and for all!

All the best,

Check on the bay, they seem to be going for around £35-£40 at the moment. Don't pay a premium for one that has been unlocked as it is easy to do by downloading the firmware and following the instructions.

Bob mentioned in another post that you need a revision 3B I think.

Post deleted by MrSaffron

Edited by deleted (Tue 09-Feb-16 10:33:20)

Spam deleted

When you establish what your line is capable of, John Lewis Broadband offer a competitive line rental fee of £13.50 per month, plus an international anytime calling plan for £7.00. They only offer a 38 mbps fibre package, capped at 100 GB per month for £25. This suits me fine, as my line can only physically support 50 mbps, and it was futile to pay BT for a 76 mbps speed that I could never receive.
Some people may say cut out the middle man and go to Plusnet (John Lewis uses their network) but I have found John Lewis to have excellent customer service and a constant speed of 36 mbps over wireless (sure it would be the adverised 38 over ethernet). I have never had any drop outs or resyncs like I had with the BT HH5. The ZyXEL router/modem supplied by John Lewis seems like a good piece of kit. I have little technical knowledge of these things, but can only speak as a satisfied customer.