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Hi all,
I realize there is a similar thread but as my situation is different I thought I would post my own. I upgraded my virgin connection from 50meg to 200 Vivid gamer to find the ping spikes I was trying to avoid got worse. So I'm now cancelling.
BT offer me FTTC when I go through their website and estimate me :
WBC SOGEA Availibility Date
High Low High Low
VDSL Range A (Clean) 49 35 9.2 6.6 -- Available --
VDSL Range B (Impacted) 35 18 7.9 4.3 -- Available --
WBC FTTP Availability Date
FTTP on Demand 330 30 -- Available --
ADSL Products
WBC ADSL 2+ Up to 7 -- 4.5 to 11.5 Available --
WBC ADSL 2+ Annex M Up to 7 Up to 1 4.5 to 11.5 Available --
ADSL Max Up to 5.5 -- 4 to 8 Available --
WBC Fixed Rate 2 -- -- Available --
Fixed Rate 2 -- -- Available --
It has TT & Sky LLU
I play games which are player hosted P2P style connections so I also want one that wont traffic manage this type of connection and one that will have the best back-haul/route (latency and jitter) to the average uk home broadband connection..
Thanks for any help!
Dave
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FTTP is available which is your best option
BT can offer Infinity 1(50Mbps) 2 (80Mbps) Infinity 3 (160Mbps)or 4 (330Mbps)
TT and Sky will only offer upto 80Mbps far as i know if they even support FTTP.
Edited by epyon (Sun 18-Sep-16 00:13:44)
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FTTP is available which is your best option That is FTTPoD, (not native FTTP), which was effectively withdrawn some considerable time ago. Even if BT Consumer have started selling it again, which I don't think is the case, the costs are horrendous. That's assuming that Openreach are prepared to supply, following a survey.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Edited by RobertoS (Sun 18-Sep-16 00:26:00)
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Register (or login) on our website and you will not see this ad.
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This is my live broadband quality monitor on TalkTalk Business (FTTC 80/20), I will let you decide how good/bad it is 
http://www.thinkbroadband.com/ping/share/07b4d36b37d...
Edited by deleted (Sun 18-Sep-16 05:13:35)
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This is my live broadband quality monitor on TalkTalk Business (FTTC 80/20), I will let you decide how good/bad it is
http://www.thinkbroadband.com/ping/share/07b4d36b37d...
Schweet!! 
But dosen't mean he will get the same :/
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This is my live broadband quality monitor on TalkTalk Business (FTTC 80/20), I will let you decide how good/bad it is
http://www.thinkbroadband.com/ping/share/07b4d36b37d...
Nice BQMs from competing providers is what im looking for, yours is really nice and stable but its higher than my vm, do you have dlm intervleaving on? Is it TT LLU? And is static IP the only advantage to buisness or does it avoid shaping too?
I heard that TT use stability rather than speed profile is this correct?
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Nice BQMs from competing providers is what im looking for, yours is really nice and stable but its higher than my vm, do you have dlm intervleaving on? Is it TT LLU? And is static IP the only advantage to buisness or does it avoid shaping too?
I heard that TT use stability rather than speed profile is this correct?
No idea what FTTC profile I am on & what profiles TTB use. One of my neighbours is on BT FTTC, his pings are in the high 20s. On the few ADSL2+ & VDSL2 connections i've seen in the Inverness area (BT/TT/Sky) pings are never less than 20ms so geography plays a big part. And VM won't touch North Scotland with a bargepole. You really need to compare various connections in your street/town to get a fairly good idea of performance differences.
Both TTB & TTR don't do any traffic shaping, main advantage of TTB (direct) over TTR, is far better phone support (7 days Warrington based), up to 4 static IP address, business tel line features, Talk2Go Business smart phone app. On the downside they have a 24 month eye watering min contract period on their FTTC packages.
Irrespective of which ISP you go for, you may want to use a router which is designed to minimize lag such as the Netduma R1
https://netduma.com/
A couple of high end Asus routers will also do something similar:
https://www.asus.com/us/Networking/RT-AC88U/
https://www.asus.com/Networking/RT-AC5300/
Edited by deleted (Sun 18-Sep-16 11:16:32)
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I am not sure that TTB don't do traffic management. I have just moved from TBB after 2.5 years. While the BQM was always near perfect I found great variation in single thread download speeds with typically 23mb/s or less in the evening and about 65mb/s when things were quiet on the network. The issue was impossible to get engaged by TTB, they just used their own multi-thread download test and that to be fair did not tend to show any slow downs.
I am now on BT wholesale with uno and pings are less and single thread downloads always the same as multi-thread..
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On my TTB connection i don't find any difference between single & multi thread speeds - they more or less match up. Glasnost test also confirms no traffic shaping. I suspect you may been experiencing congestion on the TT network, AFAIK none of the mainstream ISPs employ traffic shaping these days.
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I would agree that it was congestion but its existence was denied by TTB on the basis that they only counted their multi-thread test. I don't think the way the BQM stayed perfect is typical of congestion so I do tend to think the low single thread speed was the way their network managed congestion. I am not sure whether you would call that traffic shaping or not.
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This is Plusnet's service...
BQM
That's North Yorkshire, just north of Leeds. It'll be on Plusnet's old network (BTW shared WBMC backhaul).
Plusnet use the speediest, least stable profile, but my line has very few errors. I'm on a Huawei cabinet, and have G.INP retransmission enabled, with the consequent low-level of interleaving (worth around 0.2ms of latency, rather than the 8ms added by old-style interleaving).
I've got a Samknows test box on the line - all the yellow spikes on the BQM occur when that is running tests. That reckons UDP Latency is around 13ms.
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it�s now down to ISPs with regards to whether or not they begin offering the service again.
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As BatBoy says.
See also the Openreach price list. Minimum connection cost £1320 (that's at 199 metres or less from the aggregation point) and annual rental £1425.60.
That's at Openreach prices to BT Wholesale, Sky, TalkTalk and Vodafone. In the case of BTW no doubt a margin will be charged on top of that, and then the ISP will want a profit as well.
At 200-399 metres the connection charge is £2160. And so on ....
The prices I have put here are Vat inclusive, to give some clue to end user prices after profit margins are added by the ISPs.
Of course, it is 330/30Mbps. Or at least it can be if the ISP chooses to offer that and not a range of slower at the start price leading up to even more expensive 330/30.
All subject to Openreach survey and possible excess construction charges if there are nasties found.
I count that as not available except to serious businesses, even if an ISP offers it.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Edited by RobertoS (Sun 18-Sep-16 18:43:00)
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I was just correcting the mistake in your post.
Offered by Zen.
Edited by Zadeks (Sun 18-Sep-16 19:12:03)
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But the post I replied to in the first place said FTTP is available, which it isn't.
Given the OP's FTTC estimate of at best 49Mbps I think we can assume 600-799 metres, making the installation cost at Openreach+Vat £3480, before BTW et al profit margins are added. Assuming no excess installation costs arising from a survey.
Probably higher than the OP's budget  .
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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I hadn't seen you had edited out the AAISP from that, but just went hunting on the Zen website. I couldn't find any mention of FTTPoD.
Like AAISP, they of course offer FTTP if available at the premises.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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Pretty set on AAISP and going to try and sort an install date tomorrow. Am I right in thinking I can have a new line installed for 60 and 10 per month? Just there is a telephone pole less than 10m from my house and a cabinet like 1 meter from that.. My house is ancient and is apparently hooked up to something really random miles away.. But there is no master socket and no external lines I think the wire comes into the basement which is locked by the landlord and I have no access to..
Really want a new line put in as I imagine I would be capable of much better speed and stability..
Thanks
Dave
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That sounds very strange, the pole given the underground supply, and the cabinet proximity given the estimate you gave us in the OP. Can you see a picture of the type of cabinet on this page?
The estimates you gave, did you get those using the full address, or just the postcode option? Was it the BT Wholesale checker, or does the BT Consumer site give that level of detail these days?
What was the cabinet number given on the line above the table, and what is the number on the cabinet near the house?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Edited by RobertoS (Mon 19-Sep-16 08:49:42)
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pole box wall
You can see the pole, box and my external wall (boarded up on the left, recently renovated), maximum I would estimate it is 15m.
On closer inspection I am not 100% what sort of box it is, it looks closer to the VM ones to be honest I guessed it was BT due to proximity to the pole but its not exactly the same as any. SamKnows did say my cabinet should be on water lane which is this road..
But regardless of this the neighbors who are connected to this pole are on the Pudsey exchange while openreach are determined that I should be on the +2miles away Laiseterdyke exchange, I have tried a bunch of addresses on every side of my house and not one of them is serviced by Laisterdyke. On top of this Laisterdyke is in Bradford and when I signed up they tried to give me a Bradford phone number while every one of my neighbors have Leeds numbers..
Here is a close up of the box see if you can tell if its infact VM..
Box closeup
Thanks for your help!
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Have you tried putting your address into the BT address checker in www.dslchecker.bt.com ?
Ah yes you did. Which cabinet did it say?
Edited by deleted (Mon 19-Sep-16 10:20:42)
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Exchange LAISTERDYKE is served by Cabinet 2
When I run it on the closest premise to my house it says Exchange PUDSEY is served by Cabinet 5.
It gets a much better speed/distance etc on the 2nd one and its litterally 10m away from my house..
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There is no rule that says all premises in a postcode have to be connected to the same cabinet
There is no obligation to fix historical anomalies.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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that cabinet appears to be 2.5 miles away, so I would say there is no chance of VDSL
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cabinet 2 is 2.5miles from my house? they offer FTTC to me, I'm pretty sure they have my address wrong on their end because google maps always used to show us as living near the Laisterdyke exchange (house was vacant for 30 or so years and is around 200 old)
Since living here google has updated our location along with a lot of other services that use postcode rather than streetname. Is this possible?
OpenReach come out and failed to install ADSL about 2 years ago because they couldnt find the service and said something was wrong with my account..
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This isn't adding up. The estimate doesn't fit the distance.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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I will DM you my actual address details I swear something is wrong at BT's end
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Nope. Send it to MrSaffron. I can't do anything with it, but he may be able to. (I can't guarantee that though).
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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google maps always used to show us as living near the Laisterdyke exchange If you're in Water Lane Pudsey how can you be near to Laisterdyke exchange postcode BD4 8AR?
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Im on Paradise Street (up a private road), Water Lane is the street that the cabinet is on (10-15 meters away).
I should be on the Pudsey exchange, not on BD4 but thats what they are telling me..
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This is on a TalkTalk Business based service in South Leeds.
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9015ms
rtt min/avg/max/mdev = 13.660/13.817/14.161/0.197 ms
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I think I understand now. They must have based their estimate on something.
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It's prolly a CATV cabinet. The manhole in front of it is not BT plant. The manhole should be stamped with who it belongs to.
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Manhole is BCM telecomunications. Does this help?
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Yes, as I suspected, it's a CATV cabinet. BCM = Bell Cable.
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Ahh okay no problem thanks for clearing this up.
AAISP have informed me they have got OR to correct my routing and I am now going to be on the Pudsey exchange. Does anyone know if this means it will change my cabinet? As I will get 80 meg from cabs 3 & 5 based on very close by neighbors but the cabinet that I was down as for the Laisterdyke exchange (cab 2) only gives me estimate of 35-49. Is it possible to re-route me to another exchange without altering the cabinet?
Baring in mind this flat has never had an active BT line so they should surely just fit closest/easiest? I'm just concerned they will go by the system and not by the actual closest as the system seems inaccurate.
Thanks
Dave
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"Correct your routing" sounds like they have got it sorted to one or other of those two cabinets. The one with the wire to your building is probably preferable, but that's up to what has been discovered by Openreach.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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They aren't going to move anything as you have never had a line. If they can't match the address they will send a Survey Officer to have a looksy and determine a route to you.
Or if it's a new multiple development, there will probably already be a NewSite plan out there somewhere.
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Note that the £10pm AAISP line does not provide a PSTN service. It is purely for the broadband.
VOIP from AAISP or other company is available of course, at extra cost.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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Will the guy who comes on the day be able to change it to the most suitable if its not?
I just think they have my location down slightly wrong on their end so system will be different to actual best. Just hope he doesn't fob me off because he doesn't want to mess around trying to get a wire to run from that post to my house as there is some tree branches and it might be a bit awkward.. But the other wire already takes this route..
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Will the guy who comes on the day be able to change it to the most suitable if its not? No.
That's assuming it was just a database correction.
The engineer is given the cabinet number and a specific FTTC port to connect to within it.
Basically when the FTTC cabinet was installed copper cabling was put in place between the PCP (phone cabinet) and it, with a patch panel inside the PCP. The engineer doesn't touch the FTTC cabinet.
Normally they disconnect the E-side (Exchange to cabinet) and D-side (Domestic?) within the PCP, routing them through one pair of that new cabling to the FTTC and back down a second pair. The phone signal from the exchange and FTTC broadband from the fibre headend exchange (which may be different) are combined in the FTTC cabinet and come back with phone + VDSL2, which they connect to the D-side. Vice versa when going from you to the exchange.
In your case obviously a D-side needs installing, but whether that will connect back to the phone exchange I don't know. As you won't be having a phone service as such. I expect there will be an E-side line but ....
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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My money is on the new line going to cabinet 3 but then I am wrong sometimes.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Great help here guys! Install booked on the 7th will update with how it works out!
Well excited and hope my ping is nice and stable/low..
Thanks again!
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Is that just the line, or line and FTTC?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Edited by RobertoS (Mon 19-Sep-16 16:57:45)
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Is that just the line, or line and FTTC?
Line I think, got an email saying switchover will be 26th, text saying copper pair on 7th think the fttc order has to go in after the copper pair.
The charges wont start until live though right? Am I correct that there is no differece between peak and off peak anymore? I taken the 1tb option as I am used to unlim and dont want some crazy extra charges..
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I expect the phone line will be charged pro-rata for the calendar month fro the day it is installed. Ask the engineer to install the master socket close to where you want your router to be, for wired connection to your computer in view of wanting minimal jitter and latency.
The FTTC will be from the date that is connected, again pro-rata for the calendar month. (Though you may find you get a full month's allowance even if there are only a few days left).
Note that the FTTC installation will probably not require an engineer visit, unless that has been requested by AAISP. I wonder if the phone engineer will fit the Mk4 filtered faceplate?
AAISP don't do peak/off-peak.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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Am I better having it installed to the lowest external distance and wiring cat6 inside or having it wired externally around to the other side and come in the computer room which is right around the other side to the way I expect it to come in?
Do you know if BT kick up much of a fuss over awkward installs? The pole is in a tree for the most part and also would have to come across a carpark which will likely be full the day of install
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Do you already have a line to the property?
You said earlier "the other wire already takes this route?" What wire?
Edited by ukhardy07 (Mon 19-Sep-16 19:05:12)
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Pre-wired CAT 5 or 6 inside would be better than phone wiring round the building.
The best is that the master goes at the shortest external distance, with the router there and the CAT5/6 supplying VDSL2 over ethernet to a socket in the computer room. But using CAT5/6 to get the incoming combo signal from a pure junction box at the shortest external distance entry point to a master in the computer room is very unlikely to be an issue, and certainly more convenient having the router there.
I've no idea about the external part of the physical line installation on the 7th, sorry.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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Do you already have a line to the property?
You said earlier "the other wire already takes this route?" What wire?
Its a wire that runs to another property via my house
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Pre-wired CAT 5 or 6 inside would be better than phone wiring round the building.
The best is that the master goes at the shortest external distance, with the router there and the CAT5/6 supplying VDSL2 over ethernet to a socket in the computer room. But using CAT5/6 to get the incoming combo signal from a pure junction box at the shortest external distance entry point to a master in the computer room is very unlikely to be an issue, and certainly more convenient having the router there.
I've no idea about the external part of the physical line installation on the 7th, sorry.
Oh well think I will just see which cabinet the guy is gonna use and what he proposes. I'm gonna buy an VDSL modem to go into the Asus AC68U I already own.. Any recommended models for the most stable sync to get my dlm profile low? Also I hear it trains for 2 days, should I just leave the modem on and not use it during these two days to avoid it showing any errors? Will have virgin still for a few more days at that point..
Engineer will fit an NTE5 apparently, do I need any sort of additional stuff like a filter or should I just plug straight in to the master socket/normal socket? - I've never used DSL since I was a small child, quite excited!
Cheers,
Dave
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I would recommend picking up a Huawei HG612 version 3B modem from eBay and unlocking it. Don't pay a lot extra for an unlocked one, as with 45 minutes research and 15 minutes action you can unlock a locked one easily and safely.
With an NTE5A or NTE5C (the new one) you would need a dangly filter. The latest NTE5C is probably what you will get with the line - hence my post earlier about getting the Mk4 filtered faceplate on it instead of a standard one. See this thread and the video - plus the follow-up one about the Mk4 filtered faceplate.
The engineer fitting the line may not be broadband trained. So may not really know what to recommend in relation to this sort of thing. Or he might.
I would ask AAISP whether your FTTC will be engineer install or self-install.
If it's engineer install I would expect him to fit a Mk4 filtered faceplate, whatever the first engineer does. If a self-install then you can see from the second video you can start with a dangly then self-fit a Mk4 if you wish to try it. They are bound to be widely available very soon.
If by any chance you get an NTE5A, you have a choice between a dangly filter or a Mk3 filtered faceplate. Apart from the looks of them there is probably negligible difference in performance. The change looks more about time-cost and flexibilty for Openreach engineers - though Zarjaz and Chrysalis rather shoot that down in the linked thread. Non-engineer designer perhaps working to a technical rather than fitter-written specification.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Edited by RobertoS (Mon 19-Sep-16 22:33:07)
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I would recommend picking up a Huawei HG312 version 3B modem from eBay and unlocking it. Don't pay a lot extra for an unlocked one, as with 45 minutes research and 15 minutes action you can unlock a locked one easily and safely. That's a Huawei HG612 v3B actually
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Ouch! Thanks. Fixed. I wonder where that came from  .
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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Okay thanks I will fit one myself if they don't.
Is there any difference when connecting to the master socket as a few forums suggest doing this to get a better connection but not sure if that is only if there is a problem with the other?
I will buy the modem you mentioned too I don't mind flashing stuff I've done plenty of that already.. Do you advise anything in-particular during the 2 day line training? I really hope to get the DLM profile with no interleaving and with getting a brand new copper pair hope this is a reality?
Dont mind not using it for 2 days or whatever..
Cheers,
Dave
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It's not two day training, it's the opposite. The idea is to give you time to set it up before DLM starts to take an interest. DLM is then active for ever.
If you're not planning to use a phone, a master socket won't make any difference.
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Ah okay, thats me playing every tournament over those two days then!
Cheers for this info, is it worth getting AAISP to sync me at a lower rate to reduce error chances?
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Connecting to the master socket has always been a good idea on DSL, just more important on FTTC/VDSL as being more highly stressed it is more sensitive to total length from the FTTC cabinet to the modem, and interference. Nothing to do with problems with extension sockets as such.
There can be a few problems simply because extension sockets exist, but that's a different question. The problems can be overcome.
If you get the HG612 beforehand you can download the unlocked firmware beforehand and flash it offline. Ready to go at minute 1.
You will only get brand new copper from the pole. From the PCP to the pole will have been there for yonks. Don't worry about it.
Best once FTTC is connected never to mess with it unless there is a reason. The two days at the start aren't really training. Normal DLM monitoring applies immediately and adjustments can be made, normally overnight. If (major) intervention is required then it will probably not happen until the second night - after midnight. By (major) intervention it seems to mean "banding", which is fairly rare. Especially on short connections with no faults.
Get the stats from the HG612 soon after connection and post them, so we have an early reference point. They need to be obtained using telnet through a command line window. The GUI stats aren't displayed properly. However, flash the unlocked version that includes the GUI, as there are a few adjustments made more easily using it than telnet.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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Ah okay, thats me playing every tournament over those two days then! No harm at all. ... is it worth getting AAISP to sync me at a lower rate to reduce error chances? No. Get full stats early on, (xdslcmd info --stats), and say a couple more times after intervals of about an hour. Then a couple of times the second day. So we can assess the error rates. (Normally xdslcmd info --show is enough).
Also it's useful to set up a thinkbroadband BQM early on, as in my sig. Easy for us to see. AAISP have a similar system running anyway, that they monitor automatically and you can see in your control panel, but it's gibberish to me!
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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Also with FTTC the ISP cannot force a specific sync, other than picking between the few product speeds and the subsequent changes in pricing
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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That's true but the user can cap the speed using a modem command.
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Also with FTTC the ISP cannot force a specific sync, other than picking between the few product speeds and the subsequent changes in pricing
On my AAISP control page it gives me an option to turn line rate between 90%-110% I assumed this was basically a way to set sync rate? It says 95% for VoIP - Should I use this as game traffic is similar to VoIP traffic?
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Connecting to the master socket has always been a good idea on DSL, just more important on FTTC/VDSL as being more highly stressed it is more sensitive to total length from the FTTC cabinet to the modem, and interference. Nothing to do with problems with extension sockets as such.
I think I was wrong when I said mastersocket I think I actually meant test socket, I read using this could be better than the normal plug but it sounds like that would only be if there was a problem to me?
I hope I manage all this DSL stuff okay there are so many settings on the control panel at AAISP and I don't want to keep messing as I don't want DLM to kick in but also want to make sure everything is tweaked for gaming performance!
Edited by deleted (Tue 20-Sep-16 13:16:20)
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Ahh okay no problem thanks for clearing this up.
AAISP have informed me they have got OR to correct my routing and I am now going to be on the Pudsey exchange. Does anyone know if this means it will change my cabinet? As I will get 80 meg from cabs 3 & 5 based on very close by neighbors but the cabinet that I was down as for the Laisterdyke exchange (cab 2) only gives me estimate of 35-49. Is it possible to re-route me to another exchange without altering the cabinet?
Baring in mind this flat has never had an active BT line so they should surely just fit closest/easiest? I'm just concerned they will go by the system and not by the actual closest as the system seems inaccurate.
Thanks
Dave
Update: BT OR now told AAISP that there is no routing from my address to Pudsey and switched me back over to the Laisterdyke exchange.
AAISP basically said they agree with me but BT are just not listening to them. There is a wire that is routed to Pudsey that is attached to my house!
No idea where to go from here, I really want to get off Virgin and onto a DSL solution :/
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When you say 'switched me back over to the Laisterdyke' what has actually physically happened?
My understanding is that you do not actually physically have an active voice, ADSL or FTTC service at all? And as this address has never had anything records are generally misleading at that stage.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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When you say 'switched me back over to the Laisterdyke' what has actually physically happened?
My understanding is that you do not actually physically have an active voice, ADSL or FTTC service at all? And as this address has never had anything records are generally misleading at that stage.
Thats the wording that AAISP used in their email to me. They said BT had switched my routing back to Laisterdyke as I couldn't be on Pudsey.
I have no active service so I think they mean just what the computer says..
Edited by deleted (Tue 20-Sep-16 15:36:22)
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So its accept that wording, or order a voice line and see what is actually installed.
Highly likely that the people responding in Openreach are not delving into the multiple maps to figure out what you are asking. The majority just order a new line and take it from there.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The trouble with that is:- OpenReach come out and failed to install ADSL about 2 years ago because they couldnt find the service and said something was wrong with my account..
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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But we have also been told they've never had an active phone line, so that would explain why an ADSL order failed. Since ADSL needs an active voice line, or a sim provide order to be used (but the later do have a known high failure rate).
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Think it was a sim provide code as I was suppsoed to get line and interent off sky that day, they sent me the router and given me a number (incorrect bradford one). The OpenReach guy wanted to get into a locked basement that I have no access to as he thought there may be some form of service in from there, said he couldnt find where to connect me from and made a comment about my phone number being wrong then left without making another appointment.. Sky never chased it up and I never sent the router back, little wierd but I did work for them at the time and it was a free broadband for staff thing..
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If engineer thought service may enter through basement and could not enter then that is a good cause for failure.
Also as it was Sky it would have been LLU with an added layer of complication in terms of numbers and possible avenues for confusion.
Does AAISP let you order a plain old voice service, and install that on minimum contract and give it a couple of weeks to settle in and see what checker says. Existing numbers are irrelevant if you've never had a number on the line, since they can be moved around and it may actually be the case that the number is or was reused live at another physical location, even more so if the number you are still using is the one Sky gave you. Telephone numbers are a virtual identifier, circuit identifiers link to the physical infrastructure.
My best advice - just order a phone line, don't do any messing or adding odd notes to the order, just order and see how it works out.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Do you already have a line to the property?
You said earlier "the other wire already takes this route?" What wire?
Its a wire that runs to another property via my house
So this other wire, is it connected? Does it have VDSL? Have you found out which cabinet?
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Its connected to the same pole as a bunch of people who are on cabinet 5 which are all offered full speed fttc from the local and correct exchange..
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So surely that's the wire to concentrate on when OR turn up to install?
But I was asking, is it in use by the other property?
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Will they say this again next time then? Im on the top floor flat, access to the basement would surely be no different from them asking for access to another of the flats, its not property I rent or am allowed access to, its in ill repair down there which is why the LL locked it up as it was flooded etc..
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So surely that's the wire to concentrate on when OR turn up to install?
But I was asking, is it in use by the other property?
Cant be certain this wire is active, it leads to a big old mill converted into buisness units, many of them have active internet connections and are all offered local fttc fiber from the correct exchange though.
Here is where it connects to my house:
Side of house
Here is where it leads cant work out where it goes from here, labeled DP 1427 but there is a mess of wires and I cant see where the line in from my house goes otherwise I would happily walk in to the buisness and ask them about it..
Where the wire leads
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If the existing telephone wiring (if there is any to the property) is in the basement, and the landlord refuses to allow access for workers to get access then that is the landlords prerogative. Openreach might be able to get around that with a totally new copper run from somewhere to the outside wall of your flat, but until you get engineers/assessors on the ground impossible to say more.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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So a lot more than a wire, it is multiple pairs and raises question why all the hassle over access to a basement before.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I am pretty sure they can just run a connection from the second box, unless of course every pair is used up.
Just order a service, ensure you are saying in the order that you do not have an existing telephone number, so you will go in with the address only and you will need to order a new line.
It might be cheaper to go with a provider such as BT who will install a new line free of charge, not sure what the charges are with your ISP of choice.
The process here, if the engineer cannot install a service they should escalate internally to figure out what to do.
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He wasn't sure it was down there just wanted to look there but the whole place is rotten and I have no access so it was a problem and he wasn't willing to wait around..
I will just see what they say.. I can maybe get them access but thought they would just fit a wire from the pole outside without much hassle since there has never been a service to my flat before, couldn't say whats down there as I've never been in only seen the state of it when I first moved in and had a nosey before LL locked it up
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"ensure you are saying in the order that you do not have an existing telephone number"
Massive +1 to that too
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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It had been lifted recently at a wholesale level at least you can now order it maybe?
But yeah about the charges a small way to get around that i've seen is register a business then claim the £2500 voucher towards installation charges or maybe OR and the government have got wind of that scam now 
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Looking good, dslchecker is updated to much better stats after AAISP escalated it with BT and have done something called a manual network activity 23?
Anyway I'm pretty happy with this:
Exchange PUDSEY is served by Cabinet 5
Featured Products
High Low High Low
VDSL Range A (Clean) 80 68.7 20 20 -- Available --
VDSL Range B (Impacted) 75.4 45 20 15 -- Available --
Featured Products
FTTP on Demand 330 30 -- Available --
ADSL Products
WBC ADSL 2+ Up to 11 -- 6.5 to 15 Available --
WBC ADSL 2+ Annex M Up to 11 Up to 1 6.5 to 15 Available --
ADSL Max Up to 6 -- 5 to 8 Available --
WBC Fixed Rate 2 -- -- Available --
Fixed Rate 2 -- -- Available --
Other Offerings
Edited by deleted (Thu 22-Sep-16 13:07:19)
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Looking very good . Order gone in?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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Looking very good . Order gone in?
Yup well for the copper pair, that must be done before the FTTC order which is the 7th AM. But I got a text saying changeover on the 26th so I'm not certain which day it goes 'live' in terms of payments and the system.
Also the whole invoicing thing confuses me, gonna have to read through all the documents they emailed properly now its all going ahead as they invoiced me £60 for the new connection and not sure if this goes automatically or if I need to ring and pay..
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It all sounds like you're on the border of two exchanges? So hopefully they can serve you from a DP connected to the Pudsey exchange. If they can't, the engineer has no choice but to send the job back.
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It all sounds like you're on the border of two exchanges? So hopefully they can serve you from a DP connected to the Pudsey exchange. If they can't, the engineer has no choice but to send the job back.
I'm no where near the border, infact I'd have to drive past the pudsey exchange (0.7 miles) to get to the other one (2.8 miles), I'm not sure they could have even got me connected to the other unless there is some existing extremely old wiring that pre-dates the other exchange..
Anyway seems to be all sorted they named the DP that I will be put on and everything, although I'm pretty sure theyre attaching me from the bottom of my very long street so I still think they haven't properly located my house because there is a DP a few meters away while this one is over 100m but that is something I will just mention to the guy cos I'm sure he'd rather do it the easy way..
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Update: BT on their 3rd attempt after issues over ladders long enough and resourse issues finally got me connected to cabinet 5. 3 was in fact closer but it gives unpredictable speed estimates not in line with distance and its a very old looking cab so I asked for 5 to avoid potential aluminum on the line at the cost of approx 100m.. The engineer said cab 5 was replaced less than a year ago and is copper all the way.
They brought out a cherry picker to get me installed in the end so cant fault the proper open reach people (first time they come out) but the 3rd party companies kept backing the job which was annoying.
Now just waiting for activation although I'm trying my ADSL out first with a promise from AAISP that I can upgrade to fiber if its not enough bandwidth (Im more concerned with latency). AAISP have been awesome without them I dont think it would have been sorted properly and Id have ended up without fiber or months of problems, big help from Shaun who handled it all.
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