Virgin or bt fibre - evening stability requirement

Hello all
We live in nw6 and currently have virgin media (the 50Mbps version). For the most part it's fine - but speed struggles a LOT during weekday evenings like some times recorded speed tests at less than 1Mbps. This is with only myself browsing the web and my wife maybe the same. It means nothing internet related can really happen - and crucially we can't login to work VPNs etc.
Virgin reckon there is a traffic fault which is under investigation but won't be finalised/fixed until Jan 2018...
We are not really heavy users - a bit of Netflix and in the evening likely at least one of us (two) are VPN'd to our work.
So question is : what has the best stability in the evening? -all the speed tests for my postcode suggest we have great broadband on average and a speed test I did just now was OK. But we can't afford the v poor performance. Is BT better than virgin media for this aspect? Also is there any way to see average speed test data in my area by provider averages thorough the day ?
Thanks !

You could have a look at this thinkbroadband information link, and also the Map one on the same higher level menu. (The Information tab dropdown).

Edit: Also check your address using this BT Wholesale tool. Do not use the pure Postcode option as for what you want to know it may not be accurate.

Edited by RobertoS (Wed 10-May-17 20:06:40)

Will the number checker work if his phone is on Virgin?

I said to check the address .

Generally speaking VDSL2 is more stable speed wise than the cable network.

Got a link to a speed test result? Our one at http://www.thinkbroadband.com/speedtest should show if your connection is suffering at peak times by the two download tests it runs.

I had the same issues in NW10 and W12 post codes. I have BT and TalkTalk since both are full speed 24/7, never falling below the full speed at all hours. I can do 4K netflix on 2 devices simultaneously with both TalkTalk and BT... On VM I was unable to do one basic stream in very poor quality.

One of the best decisions I made was to ditch VM. I gave it another shot when I moved areas but found equal issues & left within 14 day cooling off.

Don't foget that your options are not limited to BT retail. There are a number of very good retailers who use BT Wholesale FTTC.

Fix expected Jan 2018 ? That's very poor service indeed.

Were it me I'd vote with my feet and leave.

That doesn't sound like the normal meaning of a fix, as in fixing a fault. It sounds more like a massive lack of capacity, with an upgrade due in 2018.

Whatever the answer, a seven month wait seems a bit rubbish.

Coughs about the time to add extra port capacity at some VDSL2 cabinets

Coughs about the time to add extra port capacity at some VDSL2 cabinets

You are clearly confusing me with someone who has influence over such matters ?

That said, when you DO get a port, at least one's internet doesn't slow to a crawl in the evenings

I left VM about 2 years ago because at that time I ran a server for online racing and it was not very reliable at peak times or weekends.
Am now with BT with Infinity 2 80/20 and imo yes BT is more stable than the 50Mbps that was VM at that time.

Not suggesting you have influence, just highlighting issues that exist for different solutions

In reply to a post by Zarjaz:

Whatever the answer, a seven month wait seems a bit rubbish.

& when 2018 arrives they will simply push the date further forward, as they did in my area.

Or refuse to install even though their cable passes within 3 metres of the property all of which, other than for the pavement, is flowerbed.

Yep, different strokes innit.

In reply to a post by Sandgrounder:

Don't forget that your options are not limited to BT retail. There are a number of very good retailers who use BT Wholesale FTTC.

There are other options besides FTTC too.
Check availability for our service -> hyperoptic.com. We have a large presence in London, including NW6, so it could be worth seeing if our FTTB service is available.
We always suggest to register interest too, lets us know where there is demand and stay up to date with the latest, news, offers and progress.

Any questions, just send us a message

-Karis