Well this is the calibre of the 'service' from plusnet
Speedtest and router stats from just a few minutes ago
I could phone up but past experience shows they are truly beyond useless
I found plusnet ok when I had problems, they done all sort of things to try and get it sorted even sent me a zyxel router that they hope would solve the problem, it did for a while and then it stopped. The problem is BTOR, they really are not bothered since i can still connect using a old BTOR modem and to them that is fine.
It makes me wonder that if they can not get a sync either at the cabinet or in my house using their own equipment, then surly something must be wrong.
All this happened when my phone line went down. when they fixed it my broadband did not come back up, so I thought maybe my old ECI modem had gone belly up, so I borrowed my neighbours Huawei modem and that worked. I then put my ECI modem on my next door neighbours line and that worked. So i got a second hand Huawei modem off ebay.
It was a few weeks after that Plusnet sent BTOR to try to sort out the problem and then a couple of weeks after that they sent me the Zyxel router, which worked fine for a while.
Speedwise i do better than my next door neighbour, they get 24Mb/s, i get around 33-35M/s.
i never got a good speed with ADSL, but as other have said, you should get more than you are getting,
Desktop machine Ryzen powered with windows 10 , reluctantly.