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Standard User wildgoose1uk
(regular) Mon 20-Jul-20 17:58:22
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BT/TalkTalk/Plus Net/Sky/EE/Uno


[link to this post]
 
Out of contract so time to look around for a new deal. I am currently with BT and have had no problems except for a fairly recent wifi issue that could well be related to Lockdown. However their post contract prices are a little unattractive.

Question is should I try renegotiating a new deal with them or look at someone else? Has TT customer service improved since I was last with them? Is the new router as good as they claim? Is Plus Net worth looking at?... Are their recent customer service issues just related to the bedding in of new IT or is it really getting worse in the long term? What of Sky where you have to post their router back to them at the end of the contract.... Is EE worth a look? And then there is the new budget offering from Uno where the customer service seems good but they don't provide a router.... How good ate the Tecnicolor routers they are selling?

What are folks opinions? Currently getting 48 down 9 up with BT.

Standard User MHC
(sensei) Mon 20-Jul-20 18:03:16
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
Start off by calling all of them and ask what speeds they believe you will get.

Any that give greater than 50Mbps down and 10Mbps up - write them out.

Then look at price - see what BT will offer and then ask what they will reduce it to as you are intending leaving.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Malwaremike
(experienced) Mon 20-Jul-20 18:20:35
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
About to sign my third contract with PN having moved from BT in 2014 because of price rises. Last straw was attempt to charge for their BT Yahoo email which was hacked twice frown As new customer PN will give you £75 reward (prepaid Mastercard). I'm happy with 36MB for which PN charges £23 pm on 18mth contract. BT offers the same connection for £27 on two-year contract. As I understand it it's same speeds on same equipment -- so no contest.


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Standard User zyborg47
(eat-sleep-adslguide) Mon 20-Jul-20 21:33:21
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
i have just resigned to Plusnet as they gave me a good offer, and they have been good with me, but if I did not mind spending a bit more I would have gone with Uno to be honest. But my reason to stay with plusnet is cost, simple as that

Adrian

Desktop machine Ryzen powered with windows 10 , reluctantly.

Plusnet FTTC
Standard User adslmax
(knowledge is power) Tue 21-Jul-20 02:07:39
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
I am happy staying with PN because their network is very good except customer service is awful but u get reply from PN forum rather than ticket via CS. I was offered good deal for 24 months contract for Fibre 80/20 for less than £10 a month because PN agreed to matched vodafone price but it also including my referral scheme to reduced the price more. I have no issues with PN on my FTTC 80/20 for a long while since 2014. Only the engineer come out once in the last six years for FTTC resetted after voice line fault.

PN FTTC 80/20 since 2014
Standard User neo_wales
(regular) Tue 21-Jul-20 08:51:37
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: adslmax] [link to this post]
 
I've been with talktalk for years, only had one problem and that was sorted out quickly. Rock solid 69/19 connection. I got one of the new Sagem routers when I resigned and its excellent, the old one was fine but this sagem has given a massive increase in wireless range and speeds.

Robert
South Wales UK
Talk Talk FTTC
i9 PC
i7 Surface Pro 7
Standard User burble
(committed) Tue 21-Jul-20 09:23:04
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: neo_wales] [link to this post]
 
I've also been with TT for some time, the new router is pretty good, customer service seems a bit patchy, for the technically uninformed I would guess it's a nightmare, but if you know your way around the system it's no worse than any other from what I can see.
Standard User zyborg47
(eat-sleep-adslguide) Tue 21-Jul-20 09:24:42
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
I am happy staying with PN because their network is very good except customer service is awful but u get reply from PN forum rather than ticket via CS. I was offered good deal for 24 months contract for Fibre 80/20 for less than £10 a month because PN agreed to matched vodafone price but it also including my referral scheme to reduced the price more. I have no issues with PN on my FTTC 80/20 for a long while since 2014. Only the engineer come out once in the last six years for FTTC resetted after voice line fault.


£10 a month is good, I can understand why you took that, not sure if I would want to be tied into 24 months, 18 months is long enough. I have never used their referral system, I should do, but then most people I know are already with a provider, the only one who may change at some point is my brother as he is with Shell at the moment.

Customer Service wise, Plusnet have been ok with me, they even sent me that Zyxel router when I was having the problem with my line and sync. It did not solve the problem, but they tried, and they did get BTOR out a load of times to try to get the problem sorted.
But yes the network seems ok, they seemed to have coped ok with the increase in people working at home and online.
I have no real complaints about them, which is why I decided to recontract for 18 months and the fact it was a good deal that I would not find anywhere else. Just a shame it is owned by BT, but thankfully not run by them

Adrian

Desktop machine Ryzen powered with windows 10 , reluctantly.

Plusnet FTTC
Standard User zhango
(regular) Tue 21-Jul-20 09:31:22
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
I was with Vodafone for two years and had a reliable service but moved to PN purely on price. The service is also very good and not needed customer service as I've had no problems. At the end of my 18 month contract I will stay with PN if the offer is ok. I will never return to BT because of the problems I had with billing and atrocious customer service although the BB service was excellent.
Standard User mlmclaren
(knowledge is power) Tue 21-Jul-20 10:51:16
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
Sticking with BT would be best if your not having any issues, try giving them a call and renegotiating a new contract.

I not a fan of Plusnet due to support issues and also weird network management around the way they profile lines,

No complaints about TalkTalk but not got confidence in their supplied kit.

Had Sky in the past, very reliable service, had the Sky Q hub, seemed quite solid piece of kit, however have noticed localised congestion issues with them on other peoples connections before now.

EE, no experiance and if your an EE Mobile customer as I am, I would probably give them a shot

Uno - Not sure how they operate these days, I've seen some of the smaller providers grow to become unreliable.

Matt - Just a JitteryPinger

10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Chef, whats next?
Standard User wolvesmad
(knowledge is power) Tue 21-Jul-20 18:06:00
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
As a previous BT customer, I went with EE simply due to price, the cashback deal and the extra data on my phone plan.

You don't get IPV6 and I can't comment on the Smart Hub as i've got my own kit.

The connection is rock solid, full line speed 24/7 and the pings are low and stable.

Will I renew my contract with them? Possibly, if the price is right but i'm not really a fan of 18 month lock ins.

Very pleased with them for £27.99 a month though.

-

EE Fibre Plus 79690 | 19999kbps
Standard User NilSatisOptimum
(committed) Tue 21-Jul-20 18:15:37
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
Been away from BT a week now! And can now watch streaming without buffering and losing connecting when football is on, maybe a coincidence. With TT, much cheaper £21.00 a month less and £110 back through a cash back!

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-2015
Pension Advisor 2015-
I'm alright Jack....

http://www.speedtest.net/result/4170529760.png
Standard User wolvesmad
(knowledge is power) Tue 21-Jul-20 19:55:18
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: NilSatisOptimum] [link to this post]
 
In terms of the big retail ISP's, I have moved about a fair bit, mainly to get cashback deals.

I have been with TalkTalk, PlusNet, BT and EE.

I have never experienced speed or ping issues on any of them. I had a lengthy outage on TalkTalk due to a fiber break but that was it. I used my own kit though, which I do now too,

Ping times for me were the lowest on BT - a couple of ms lower than TT.

Congestion - none. Always had full speeds at all times.

Support? I spoke to TalkTalk and BT via their support forums and they were very helpful.

I did briefly use BT's kit before I bought my router and it restarted every 14 days, which annoyed me.

I left BT because they weren't particularly competitive when it came to the renewal. I'd have stayed otherwise.

I see Uno have been mentioned, brilliant ISP. I was with them on ADSL for a few years and Matt was superb. The customer support and connection were of high quality. I would definitely rejoin them in the future - on BTw backhaul though.

We have had a couple of outages in the town recently that have wiped out Sky and TT on all the exchanges yet BTw connections have been fine.

-

EE Fibre Plus 79690 | 19999kbps
Standard User wildgoose1uk
(regular) Tue 21-Jul-20 20:32:58
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
Well I honestly didn't think I would stay with BT but I have done just that. I have had no real problems with them other than a recent wifi issue that seems to have resolved of its own accord but I just didn't expect them to be competitive. However, from Ann initial price of £18 plus £18 for line rental they came down to £6 plus line rental on a 24 month contract.

£24 per month for around 45-50 down and 9 up meant I saw little point in changing.

Many thanks for all the input.

Standard User neo_wales
(regular) Wed 22-Jul-20 12:42:15
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
Sticking with BT would be best if your not having any issues, try giving them a call and renegotiating a new contract.

I not a fan of Plusnet due to support issues and also weird network management around the way they profile lines,

No complaints about TalkTalk but not got confidence in their supplied kit.

Had Sky in the past, very reliable service, had the Sky Q hub, seemed quite solid piece of kit, however have noticed localised congestion issues with them on other peoples connections before now.

EE, no experiance and if your an EE Mobile customer as I am, I would probably give them a shot

Uno - Not sure how they operate these days, I've seen some of the smaller providers grow to become unreliable.


The Sagem router I had a few months back is excellent and a massive improvement on the Huawei one I had for years, the Sagem has speeded up wireless in the home and really increased its range into our garden.

Robert
South Wales UK
Talk Talk FTTC
i9 PC
i7 Surface Pro 7
Standard User mlmclaren
(knowledge is power) Wed 22-Jul-20 16:07:03
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: neo_wales] [link to this post]
 
Actually yes, I have used the sagem router at a relatives home and noticed it uses a good wifi chip...

I would say TalkTalk are a provider thats had to work hard on rebuilding its name and this has had a positive impact on service.

Matt - Just a JitteryPinger

10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Chef, whats next?
Standard User zyborg47
(eat-sleep-adslguide) Thu 23-Jul-20 00:02:25
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
VDSL wise, plusnet is the only one I have been with, i used a few on ADSL and they have gone from very good like Metronet and a flipping waste of space like BT, I even went to AOL for a month, before Talk Talk grabbed them.
I have a good deal for 18 months with Plusntge now, I must admit I really did not want to be locked into an 18-month contract, but nothing is going to change here to be honest, we are not going to have pure fibre or G.Fast or anything like that, so as long as plusnet keeps the service going I will be happy.

Adrian

Desktop machine Ryzen powered with windows 10 , reluctantly.

Plusnet FTTC
Standard User wildgoose1uk
(regular) Tue 29-Sep-20 10:22:57
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: zyborg47] [link to this post]
 
Well after me waxing lyrical about BT and the deal they gave me they have still not implemented it and I still show as out of contract. This is despite me spending the better part of an hour on chat with them and sending them copies of the signed contract.

I honestly don’t think I can bear another x amount of time on chat with them. I did it initially when negotiators deal and then again when they hadn’t implement it. I have just lost patience with them.

It seems that Uno Duo is no longer available here so it seems to be down to talk talk or plusnet.

Any thought that people have would be welcome and gratefully received.

Thx in advance (once again)

Wg

Standard User adslmax
(knowledge is power) Tue 29-Sep-20 12:20:14
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
In reply to a post by wildgoose1uk:
It seems that Uno Duo is no longer available here so it seems to be down to talk talk or plusnet.


That's because Uno isp are blocked your landline number! They don't want your business!

PN FTTC 80/20 since 2014
Standard User wildgoose1uk
(regular) Tue 29-Sep-20 12:29:07
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: adslmax] [link to this post]
 
Why on earth would they do that?

Standard User adslmax
(knowledge is power) Tue 29-Sep-20 12:31:59
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
Cos they can. They did to my mate. I try his phone number it was blocked as I did check other phone number it working ok. It proof that this isp can block phone number to protect their own business.

PN FTTC 80/20 since 2014
ISP Representative uno
(isp) Tue 29-Sep-20 12:35:31
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: adslmax] [link to this post]
 
but no, we don't.

Simply relying on checking a number is not proof of this. We do not support migrating certain lines and this will show that no services can be offered.

Edit: For the OP, products are subject to availability and it is likely other services are offered just not the bundled one. For adslmax, not sure we would even know who the OP is or what number they are checking. So your theory does not stand.

Matt

uno Communications
t: 0333 773 7700
uno Speedtest

Edited by uno (Tue 29-Sep-20 12:38:17)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User adslmax
(knowledge is power) Tue 29-Sep-20 12:40:15
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: uno] [link to this post]
 
In reply to a post by uno:
We do not support migrating certain lines and this will show that no services can be offered.
Matt


This is rather rubbish. I check his phone line as there is no broadband on the line as your isp seem blocked his number. I check other number that has the broadband on the line, it available.

PN FTTC 80/20 since 2014
Administrator MrSaffron
(staff) Tue 29-Sep-20 13:09:21
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: adslmax] [link to this post]
 
Still is not proof that UNO is actively blocking a line from ordering from them as you assert adslmax.

It is a strong accusation to make, and especially saying they are doing it for another poster where you will have no idea of the persons phone number.

NOTE FOR CONTEXT: There are situations where numbers may be held by a LLU operator and not visible in the lookup systems for some operators. This is why providers will also take an order invariably based on the address.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 4M2
(knowledge is power) Tue 29-Sep-20 15:51:07
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: MrSaffron] [link to this post]
 
Probably not relevant to this thread but if a line is being remotely monitored for a possible fault by a provider then during that checking process a migration could be problematic? In that situation perhaps it might appear that a line is being actively blocked?

Edited by 4M2 (Tue 29-Sep-20 15:55:58)

Standard User wolvesmad
(knowledge is power) Tue 29-Sep-20 16:39:20
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
Uno Duo has disappeared for my line too.

Always used to be available, maybe it is an error at Uno's end.

-

EE Fibre Plus 79690 | 19999kbps
Standard User wildgoose1uk
(regular) Tue 29-Sep-20 16:58:15
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
Uno say it changes day by day and they have no control over it. It seems it could become available again tomorrow or in six months or sometime never. All the other options are available, it is only the Duo offering that is now unavailable.

Standard User 4M2
(knowledge is power) Tue 29-Sep-20 17:53:55
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
In reply to a post by wolvesmad:
Uno Duo has disappeared for my line too.

Always used to be available, maybe it is an error at Uno's end.


Same here and I'm with uno for both TTB ADSL broadband and a BTw landline (SMPF) - seems that the bundling of the two together (perhaps even full TTB LLU MPF) is currently not available at my exchange...
Standard User adslmax
(knowledge is power) Tue 29-Sep-20 18:46:21
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
In reply to a post by wolvesmad:
Uno Duo has disappeared for my line too.

Always used to be available, maybe it is an error at Uno's end.


Well done! Now it uno own problem not my friend line! But my mate say sod it, they join other isp and that uno big loss!

PN FTTC 80/20 since 2014

Edited by adslmax (Tue 29-Sep-20 18:47:34)

Standard User wolvesmad
(knowledge is power) Tue 29-Sep-20 21:30:12
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wildgoose1uk] [link to this post]
 
Doesn't Duo generally run on Zen backhaul?

-

EE Fibre Plus 79690 | 19999kbps
Standard User jaydub
(fountain of knowledge) Tue 29-Sep-20 21:36:26
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
In reply to a post by wolvesmad:
Doesn't Duo generally run on Zen backhaul?

I am another who used to have a Uno Duo option and it appeared to be a Zen wholesale connection.

I wonder if Uno have decided to part ways with Zen.
Standard User wolvesmad
(knowledge is power) Wed 30-Sep-20 09:09:56
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: jaydub] [link to this post]
 
Let's see if Matt confirms.

Eyeing up a move to Uno when my contract ends on EE.

-

EE Fibre Plus 79690 | 19999kbps
Standard User wildgoose1uk
(regular) Wed 30-Sep-20 11:10:43
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
Sadly my contract is already up and although I’d be happy to wait a few weeks or a month I don’t really want to wait an indeterminate amount of time

Standard User adslmax
(knowledge is power) Wed 30-Sep-20 20:20:14
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Re: BT/TalkTalk/Plus Net/Sky/EE/Uno


[re: wolvesmad] [link to this post]
 
In reply to a post by wolvesmad:
Let's see if Matt confirms.


I wouldn't waste my time!

PN FTTC 80/20 since 2014
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