Ive been a BT customer for years and have had nothing but technical issues and admin problems. Yesterday was the final straw. I recently had FTTP installed after 5 months of no broadband or phone line and 6 engineers to 'fix' the problem. Ive spent hours on the phone with BT to resolve/complain. In the meantime I had to buy a 4g hub and data sim from EE just so that I could work from home. Yesterday I got my first fibre bill form BT and it was twice as much as agreed and bore no resemblance to any figures I had discussed previously. Honestly it looked like they plucked the figure out of the air.
I cancelled my contract and will be cut off in 10 days.
In terms of alternatives. Yesterday I spoke to Zen - the line quality was poor talking to their advisor and I got cut off half way through the call. Not a good advert.
I spoke to Andrews and Arnold - very helpful but expensive, Ive read v good reviews and are on my preferred list.
I also spoke to Aquiss who again were responsive and helpful.
Ill probably contact uno as well but I think the others might not be able to supply due to my house being a new build. Virgin and vodaphone confirmed they couldnt supply.
Anyone been in the same situation? if so which way did you go?
Also Im stuck with a Huawei B535-232 CAT7 hub - anyone know if I can use this for my FTTP hub as well as 4g?
BT provided my with a disc extender - but like all BT attempts Ive experienced for range extenders they dont work very well... any advice on what options to look at would be appreciated.
Many thanks in advance