The boosters (part of their whole home wifi) seem to slow my speeds down to around 35Mbps, despite all being linked with a solid (approx -55 to -60RSSI) signal on 5GHz. On BT, their whole home WiFi didn't slow my speeds at all, I was getting 74Mbps on speedtests with 2 boosters in the same location.
Customer service wise, definitely had a better experience on BT, when I had a fault they auto compensated me, with Sky, they're umming and arring back and forth whether I get compensation for this issue as they see "some" data throughput... Sure, the few devices that work have data throughput, but overall I do not have a working connection so I expect compensation. The Exec team have agreed £4 discount which doesn't nearly cover the issues faced.
I am looking into switching ISP if they do not issue a firmware update soon. I am working with the trials team to test the proposed fixed firmware, it was promised last thursday, then friday, then saturday, and on Sunday they pulled it until they get further info... So it's not even in trial currently, let alone rolled out to mass market.
Another issue they had which was quite bothersome, their calls over internet (effectively you plug your phone into their router not the phone socket). This was broken for months as their time server got messed up on the same firmware which broke DHCP. It told my Panasonic handset that the time was one hour out, this meant if someone called, my handset didn't ring as it thought the call was at a different time. Instead it just showed a missed call for an hour out. Sky actually did not fix this, instead the daylight saving that just occured fixed it as the time now aligns.
Overall - not impressed. It all feels very basic, and I question their internal testing. On the other hand, TV has been perfect.
Edited by ukhardy07 (Tue 24-Nov-20 12:20:32)