Hi, our household was with Virgin Media from 2006 to 2016. We left because of peak time utilisation issues that had never ending fix dates that kept being pushed back between 2014 and 2016. I was compensated per month but we grew tired of peak time problems and started looking for alternatives.
In the end we decided to go with BT 80/20. At the time our expected speeds were between 54Mbps and 74Mbps. We originally synced at 76Mbps but over the years this fell significantly. In 2021 we're now syncing at 42Mbps with a noise margin of 10db. The HUB's max data rate displays 57Mbps. We're out of contract, the HUB needs replacing because the 5ghz wifi has been a little iffy over the past year and I feel we're paying way over the top for slow broadband.
In 2021 our telephone checker still states we can achieve a maximum of 67.6Mbps on a vdsl A range but the impacted B range is as low as 44Mbps. If I go to sites like BT, SKY, Zen now and put in the postcode and landline BT says we can only get fibre 1 with 40-50Mbps and a stay fast guarantee speed of 32Mbps, SKY says 43-62Mbps with a stay fast guarantee of 36Mbps and Zen's estimated download says between 44-68Mbps with a estimate of 47Mbps, can't locate a minimum guarantee even though Zen say's they are complying with Ofcom's rules.
I didn't check Talk Talk, Plusnet etc but they should all be similar results. Virgin Media we can get the m500 and 1 Gigabit is setup but not purchasable yet.
If I decide to switch between one FTTC ISP provider to another is there any chance I could see an improvement in performance? 80Mbps at the top of the line wasn't the best to begin with but I chose FTTC for consistency and it's been good in the sense no peak time drawbacks, in-game latencies have been fine but could be better if I was on fast path and my noise margin was lower. If errors on the line are resulting in dlm adjustments and the problem is Crosstalk is there anything an engineer can do to improve it? If not, that's another thing I have to take into consideration.
Zen seems to get all the plaudits but if I'm going to have the exact same issues from BT to Zen and nothing can be done about it. I might have to switch to Virgin Media again and pray their services have improved.
Any help would be much appreciated. ISP pricing is not really an issue but consistency and download speeds are.
Before anyone asks FTTP Gigabit options are not available in the area so I'm limited between FTTC and Virgin Media.
Also, one last thing, if I conclude that Zen would be my next choice, do they supply a modem/router or do you have to buy your own? In the past I have always used whatever was supplied by VM or BT.