Moving ISP

Hi,
I've had speed issues with my current provider and Think broadband BQM shows constant packet loss.
Same speed test site seconds after a test will drop speeds significantly 487 to 25Mbps. The real world is same, downloading test file from TBB, 1GB takes 1 hour.

Sky have said no issues and they can't see packet loss. They have allowed me to move without penalties.

I am going to have same physical fibre, any recommendations for an ISP that may get to bottom of issue?

AAISP. If they can't fix it they will allow you to leave. Simple as.

However if there is an issue there, they are unlikely not to be able to fix it. They are a proper techie ISP.

In reply to a post by Ahmedg:

The real world is same, downloading test file from TBB, 1GB takes 1 hour.

As you explained in great length in the previous topic you raised on the same issue.
https://forums.thinkbroadband.com/sky/t/4753861-file...

Your problems would get fixed a lot quicker if you stuck to one thread on this

In reply to a post by jpm:

Your problems would get fixed a lot quicker if you stuck to one thread on this

They cant fix it, SKY raised multiple times with their network team and other than giving me a MAC of a device that has authentication failures, there is nothing more they can do and its now either live with it as is or move, as they will allow me out of the contract.

Really not much more I can do as issue is on the line but neither OR or SKY can find an issue.

I suppose the other route is to stick it out with SKY, until around Oct time, as Cityfibre are now building, nothing for my road, one behind one network showing mid June permit. Th downside of that is, I have poor download speeds, had work IT install an application and it was showing over 1 hour for a 60GB file, he was shocked and ran a speed test whilst still downloading, that came back at 460. So Totally at a dead end now.

I am looking to move so need some one who may be more expensive but can fix it.

Edited by Ahmedg (Sat 06-Apr-24 12:09:25)

Did you post on the Sky forum about the problem? Have you spoken to any neighbours on the same pole as you?

Yes buddy.
Also sent them BQM of my current IP with packet losses, my old IP with no packet losses.
One of my neighbours BQM with packet losses. Both neighbours complained and covered in my interactions with them. Screen shots of Ookla speed tests with seconds apart speed variations with no network usage changes.
As far as they concerned no issues other than an IP address failing authentication.

At the end of the road, so just looking for an ISP that's better.

Have you tried your work laptop at your Brother's place and also what speeds is he getting ?

Yes buddy and his connection is 100 and was getting close to that.

Looking for a new ISP that is more techy savvy perhaps than SKY.

This is so confusing because in the other thread you said your brother has the same problems as you, and now you're saying he doesn't.