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Standard User ralphaverbuch
(regular) Mon 20-Feb-12 16:35:04
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Will changing to a business ISP make any difference?


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Hi

I've been using Utility Warehouse's Broadcall Unlimited for years and, as it goes, it's OK.

We're on a rural exchange and work from home http://www.samknows.com/broadband/exchange/ESPCD

I'm just wondering, is there any realistic chance of getting significant improvements over the existing provider by moving to a different business ISP?

Or is it a case of just waiting until BT upgrades the exchange? (That will be a long time coming).

Would really welcome any thoughts or advice.

Cheers

Ralph
Standard User Sandgrounder
(knowledge is power) Mon 20-Feb-12 18:28:22
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Re: Will changing to a business ISP make any difference?


[re: ralphaverbuch] [link to this post]
 
What sort of "significant improvements" are you hoping for?

More Reliable Service? - probably worth moving.
Faster Connection? - probaby not worth moving.



Line One:- Zen - DrayTek Vigor 2600VG
Line Two:- EntaNet (Aquiss) - DrayTek Vigor 2600
Standard User ralphaverbuch
(regular) Mon 20-Feb-12 19:15:39
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Re: Will changing to a business ISP make any difference?


[re: Sandgrounder] [link to this post]
 
Hi

Ideally better upstream and downstream quality during office hours.

During the day we can barely use IP telephony such as Vonage or Skype. Surfing and email are adequate but we can't do without a good enough connection for IP calls.

Typically it's only one call at a time but if we are doing any uploading or downloading at all bye bye IP call - the sound deteriorates and we can't always hear the caller (or vice versa).

I'm wondering if we're basically stuck or would another business-oriented ISP be able to give us, not necessarily a faster connection so much as a quality of line performance that means we get the bandwidth the line is capable of actually supporting. e.g. we get about 5.6Mbps downstream and a theoretical 500Kbps up. However the reality is much lower than what the line is capable of.

Would a business ISP make a difference?

Cheers

Ralph


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Standard User CutieCakes
(newbie) Mon 20-Feb-12 19:21:02
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Re: Will changing to a business ISP make any difference?


[re: ralphaverbuch] [link to this post]
 
Using budget internet providers on an exchange that doesn't support LLU, you are pretty much expected to have a poor throttled connection.

There are a few providers that may be better for your requirements i.e. ADLS24, XILO, TitanADSL or Zen

--------------------------------------------------
TitanADSL Broadband Fibre optic service
Standard User BatBoy
(legend) Mon 20-Feb-12 19:43:05
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Re: Will changing to a business ISP make any difference?


[re: CutieCakes] [link to this post]
 
In reply to a post by CutieCakes:
There are a few providers that may be better for your requirements i.e. ADLS24, XILO, TitanADSL or Zen
Do you have any specific experience of these resellers, oh and the ISP ??



______________________________________________________________________________. __________________
Standard User Sandgrounder
(knowledge is power) Mon 20-Feb-12 21:21:08
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Re: Will changing to a business ISP make any difference?


[re: ralphaverbuch] [link to this post]
 
Not many options at your exchange. frown

I would try Zen.



Line One:- Zen - DrayTek Vigor 2600VG
Line Two:- EntaNet (Aquiss) - DrayTek Vigor 2600
Standard User Ripley
(committed) Wed 22-Feb-12 21:34:12
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Re: Will changing to a business ISP make any difference?


[re: Sandgrounder] [link to this post]
 
I 2nd that, service from Zen is spot on for me.

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN
DrayTek 2850 VN
Standard User Adamant
(legend) Fri 24-Feb-12 14:04:18
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Re: Will changing to a business ISP make any difference?


[re: ralphaverbuch] [link to this post]
 
A change in ISP may help if you're getting poor speed results all the time, run some speed tests at different times and let us have the results

Typically it's only one call at a time but if we are doing any uploading or downloading at all bye bye IP call - the sound deteriorates and we can't always hear the caller (or vice versa).

A router with QoS would help here as you could reserve enough bandwidth for the IP call so other uses don't cause issues - something like a Draytek Vigor would be easy enough to configure and cheap enough.

Adam
Sky Max LLU
Standard User Zadeks
(committed) Fri 24-Feb-12 14:35:56
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Re: Will changing to a business ISP make any difference?


[re: ralphaverbuch] [link to this post]
 
You might be suffering from exchange congestion.

http://usertools.plus.net/exchanges/?exchange=Pencai...
Standard User drogon
(regular) Fri 24-Feb-12 14:46:52
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Re: Will changing to a business ISP make any difference?


[re: ralphaverbuch] [link to this post]
 
If you move to a proper business-grade ISP then you should get a bigger bite of the pie, as it were.

Things to look out for: You only have BT Wholesale at your exchange and BTW offer their resellers 2 choices - standard and elevated services. This used to be called 50:1 and 20:1 contention, but BT measure things somewhat differently now...

Some ISPs will sell you a "Business grade" connection to mean that they give you more data, NOT move you to the elevated services. This is something to look out for. On your exchange, moving to elevated services will take your upstream from a max of 488Kb/sec to 832Kb/sec. Make sure you look out for a package that will give you the higher upstream or it's not on the elevated services!

Other things should be different too - the ISPs connection to the BTW network - hopefully it's "fatter" and also hopfeully the ISPs internal network is un-contended too - and they have better connectivity to the main peering points and so on.

So moving to a good business-grade ISP should give you more throughput, however it's unlikely to give you a higher speed as that's limited by the kit in the exchange (and distance) The trade-off is that decent ISPs usually have a well-defined data usage cap/allowance rather than some wooly fair-use policy, or acceptable use policy. They are also a bit more expensive and only you can tell if the additional cost is worthwhile. But do note that most of them only lock you in for one month at a time, so changing is relatively easy. (Remember to get a MAC)

Then it's just down to picking one that you think is good (read the reviews) and worth the additional money. I'm on a rural excange using an Entanet package (I'm an entanet reseller), and in-general I appear to get a much better level of service than my neighbours who're all on the cheap and cheerful packages from Sky, BT, TalkTalk, UW and so on... (At least that's going from the comments I get when they visit me and use my broadband)

I think the main niche ISPs have been mentioned in the thread - The usual suspects - Goscombe, An Entanet reseller on their busines packages, Zen, ADSL24, Xilo, etc. The "ultimate" is AAISP, but that comes a a price, however their service is (AIUI) 2nd to none.

As for your telephony - you need a decent router than can do QoS - however I'm not at all sure if they can recognise Skype, but I have had good results with the Billion 7800N router and SIP VoIP. I used to use Drayteks have have found them to be very hit and miss as of late with NAT issues on long-term sessions requiting a reboot.

Gordon
Standard User kitcat
(regular) Fri 24-Feb-12 15:35:20
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Re: Will changing to a business ISP make any difference?


[re: ralphaverbuch] [link to this post]
 
Ralph

Is the uploading/downloading on the same PC as the Skype call. If so the PC may be affecting the quality. Just recalculating a spreadsheet can lead to breakup.

You can improve the voice performance by changing the priority in task manager,
Application, right click, go to process, right click and set priority to high or real time if it will let you.

This should prevent the other things on the PC from contending with the voice. This may need doing on each call, but there is an open source app that will fix it permanently ( I think it is prio_win32_200-2667).

Same will need doing at the other end. Recommend not using wireless connections as well, this would remove another contention issue as well.
Standard User ralphaverbuch
(regular) Sun 26-Feb-12 10:10:43
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Re: Will changing to a business ISP make any difference?


[re: Zadeks] [link to this post]
 
Thanks for that suggestion. I looked at the tool and it's showing congestion, but says that it was scheduled to be fixed on 18th Jan. Perhaps it's not actually been carried out??

R.
Standard User ralphaverbuch
(regular) Mon 27-Feb-12 08:10:44
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Re: Will changing to a business ISP make any difference?


[re: ralphaverbuch] [link to this post]
 
OK

Thanks for all the comments.

My existing provider is telling me there 'may' be a problem. After having looked at the plusnet tools page my guess it's that this 'problem' is that we've just got a lot of people now hanging off an unbundled exchange that isn't about it get upgraded by BT anytime soon.

Here's my thinking.

I have two phone lines coming into the house. One already has broadband on it but it's just a white label product with Tiscali/Talk Talk doing the work.

I could opt for a business product from BT on the 2nd line. They're offering an unlimited service @ £15 ex VAT per month for a 24 month contract and I'm assuming that this service will have a circuit with fewer people on it? During office hours we could connect to BT over WiFi from the second phone line.

Meantime I could move my existing netgear router to plug it directly into the master wall socket and, because the house has pretty thick stone walls, use an ethernet over powerline solution to ensure there's as few variables at work as possible once the briadband is actually in the building.

Any thoughts?

Cheers

Ralph
Standard User ralphaverbuch
(regular) Mon 27-Feb-12 16:59:41
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Re: ..changing to a business ISP make any difference? Xilo?


[re: CutieCakes] [link to this post]
 
I've now had a look at a few of the options for business broadband. Xilo looks promising as it's 'sort of' approaching what looks affordable from a SoHo perspective.

As we have two separate phone lines I'm thinking, keep the existing broadband package as a back-up and try out Xilo and see whether it makes any difference to performance.

Is anyone currently using Xilo via a non LLU exchange on ADSL Max?

Thanks

Ralph
Standard User CJT
(committed) Sun 11-Mar-12 21:56:24
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Re: ..changing to a business ISP make any difference? Xilo?


[re: ralphaverbuch] [link to this post]
 
If your still looking it maybe work going over to the Resellers and Other Providers Forum - http://forums.thinkbroadband.com/otherisp.html

Where Matt at Xlio/Uno (same company) is a regular, he maybe able to help you.

CJT.

tongue

ON BT Total Broadband .

My Broadband Speed Test

[IMG]http://www.speedtest.net/result/986285088.png[/IMG]
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