OK we are currently half way through a two year contract with BT. Our service consists of a single exchange line with BT Infinity 80/20 the breakdown of costs on a monthly basis being:
Exchange Line £17
Total Care £3.50
Infinity 80/20 £35
Fixed IP £5
Add that lot together and we get £60.50 + VAT. That yearly spend of £871 was hit with a surcharge of £202 because we had failed to meet our committed spend of £500. A committed spend is apparently having 2 core products one of which would be the line rental; what the others could be, I have no idea. Apparently this committed spend was something we agreed upon, but I have no recollection of that being brought into the equation on placing the order. So for one year that's almost £1100 spent on line rental and broadband provision.
It will be around the same spend for the next 12 months but apparently the committed spend does not apply from year 3 onwards. The analogue line is connected to a fax machine whose use gets less by the day.
Hmm, why is it thought that a business user should pay 3 times more than a domestic user for line rental with infinity added on?
So we have tasted the BT offering and thought for our next office location a different ISP should be considered for our communication requirements in the hope of a lower spend. So who could offer a fixed IP fibre based service of 80/20 other than BT and at what cost? I would be interested in learning of our options and thank in advance anyone who responds.