Next time, even when I try it straight away, Microsoft Update tells I need to install that same update. It's as if it goes through the motions of installing but doesn't somehow complete or register that it's complete. Checking Add/Remove software doesn't show it in the list of updates.The installation log below shows some errors but I've no idea of their relevance.
[KB2478971.log]Any thoughts on how I can resolve this would be appreciated. In the meantime I've hidden the update.
1.421: ================================================================================
1.421: 2011/03/15 19:35:26.437 (local)
1.421: C:\WINDOWS\SoftwareDistribution\Download\6006b16c1fd02cf49cb91496eb5460a0\update\update.exe (version 6.3.13.0)
1.421: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.437: Hotfix started with following command line: -q -z -er /ParentInfo:3060c0cb32e3ba46aef25f4b40475010
1.437: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
1.562: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2
1.562: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2
1.562: ---- Old Information In The Registry ------
1.562: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (12.10.1110.0)
1.562: Destination:
1.562: Source:C:\WINDOWS\TEMP\logishrd\
1.562: Destination:
1.562: ---- New Information In The Registry ------
1.562: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (12.10.1110.0)
1.562: Destination:
1.562: Source:C:\WINDOWS\TEMP\logishrd\
1.562: Destination:
1.578: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
1.578: SetProductTypes: InfProductBuildType=BuildType.IP
1.578: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.593: Files To Attach c:\windows\KB2478971.log c:\windows\KB2478971.log
1.593: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
1.609: ref tag c:\windows\system32\sp4.cab does not exist
1.609: ref tag c:\windows\system32\sp3.cab does not exist
1.609: ref tag c:\windows\system32\sp2.cab does not exist
1.609: ref tag c:\windows\system32\sp1.cab does not exist
1.609: ref tag c:\windows\system32\driver.cab does not exist
1.609: ref tag c:\windows\system32\fp40ext.cab does not exist
1.609: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.609: ref tag c:\windows\system32\wms4.cab does not exist
1.609: ref tag c:\windows\system32\wms41.cab does not exist
1.609: ref tag c:\windows\system32\ims.cab does not exist
1.609: ref tag c:\windows\system32\ims1.cab does not exist
1.609: ref tag c:\windows\system32\ins.cab does not exist
1.609: ref tag c:\windows\system32\ins1.cab does not exist
1.609: Starting AnalyzeComponents
1.609: AnalyzePhaseZero used 0 ticks
1.609: No c:\windows\INF\updtblk.inf file.
1.609: OEM file scan used 0 ticks
1.609: AnalyzePhaseOne: used 0 ticks
1.609: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.609: AnalyzeComponents: Hotpatching is disabled.
1.609: FindFirstFile c:\windows\$hf_mig$\*.*
1.625: Waiting For watson First time ...
1.968: Waiting For watson First time ...
1.984: Waiting For watson First time ...
2.828: KB2478971 Setup encountered an error: The update.ver file is not correct.
3.296: KB2478971 Setup encountered an error: The update.ver file is not correct.
3.343: AnalyzeForBranching used 0 ticks.
3.343: AnalyzePhaseTwo used 0 ticks
3.343: AnalyzePhaseThree used 0 ticks
3.343: AnalyzePhaseFive used 0 ticks
3.343: Files To Attach c:\windows\KB2478971.log c:\windows\KB2478971.log
3.359: Waiting For watson First time ...
4.468: Waiting For watson First time ...
Tony