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Standard User DonalTrainor82
(newbie) Fri 20-Jul-12 17:32:40
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Serious problem


[link to this post]
 
I'm trying to fix a laptop for a friend of a friend. I am by no means an expert but have gained some experience with fixing and repairing laptops and pcs.

The laptop that I am trying to sort out is a Toshiba C660 with a Intel Core i3 with Windows 7. When I turned the laptop on I was greeted with a recovery screen with two options 1. Start Windows recovery to find and fix problem and 2. Start Windows normally. After many attempts at starting and restarting I got into the recovery program and ran some diagnostics and Windows told me there was no problems (which is obviously not true) so I then tried a clean install with success it installed but the mouse touchpad does not work and it is taking forever to load the login screen and then into the desktop.

A few things I am asking questions about : Is the hard drive on its way out and did I install the right version of Windows 7, version I used is Win 7 Home Premium 64 bit. Is the laptop 32 bit?? I couldnt tell because I couldnt get logged in to check. Also I am wondering if there is enough RAM to support 64 bit...

The hard drive seems to be in some sort of loop when I listen to hear for activity and it has just froze on me again. Balls!

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Standard User flippery
(regular) Fri 20-Jul-12 18:46:30
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Re: Serious problem


[re: DonalTrainor82] [link to this post]
 
how did you install the software. You say clean install was this over existing installation or did you reformat disk first and then use the toshiba disk supplied with laptop. To be honest anything than reformat would not solve any problems.
win32 and win64 will run with same ram but 64bit removes the 4gb memory limit. To be honest I would install 32 bit there are more program compatibility problems with 64bit.
With my toshiba I had to make backup to re install 64bit. supplied disk only 32 bit compatible.
If you can be a little bit more explicit of procedure used may assist.
Touch pad could be just drivers.
Standard User Ripley
(committed) Fri 20-Jul-12 18:53:56
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Re: Serious problem


[re: DonalTrainor82] [link to this post]
 
Have you tried a usb mouse?

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Standard User Pipexer
(eat-sleep-adslguide) Fri 20-Jul-12 19:11:34
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Re: Serious problem


[re: DonalTrainor82] [link to this post]
 
You know this is very concerning as I have now seen two Toshiba C660 laptops with issues. The 2nd one had the same issues as you described and I resorted to running the recovery partition and putting the default image back on.

The laptop also performs very slowly given it's specification too.

I would take the [censored] back and ask for a refund.

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Standard User DonalTrainor82
(newbie) Fri 20-Jul-12 19:12:13
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Re: Serious problem


[re: flippery] [link to this post]
 
Installed using a Windows 7 iso I got online somewhere. There was 3 partitions, one system one win 7 and one free. I deleted the two partitions which created a large partition with 300 odd gb then ran the disk for setup. Setup completed and I can now log in to windows but it is soooo slow at doing it. I dont have a 32 bit copy to run and will the same product key work for both 64 bit and 32 bit?
No back up was created due to me not being able to get into the system as it was always trying to get into recovery.
Downloaded the synaptics touchpad driver and installed it but still isnt working.
The hard drive still seems to be in that loop I said about in my previous post. The best way to describe it is like a record that has finished with the needle skipping over it.

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Standard User scopio
(regular) Fri 20-Jul-12 19:20:15
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Re: Serious problem


[re: DonalTrainor82] [link to this post]
 
In reply to a post by DonalTrainor82:
I dont have a 32 bit copy to run and will the same product key work for both 64 bit and 32 bit?


If the Windows 7 HP is a boxed retail, it should have had two discs, one 32bit and a second 64bit version and they both would have the same product key.
Standard User DonalTrainor82
(newbie) Fri 20-Jul-12 19:38:03
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Re: Serious problem


[re: scopio] [link to this post]
 
So a 32 bit version should work anyway. Its not my laptop and I downloaded the iso from a website a long time ago.

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Standard User scopio
(regular) Fri 20-Jul-12 19:58:51
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Re: Serious problem


[re: DonalTrainor82] [link to this post]
 
In reply to a post by DonalTrainor82:
So a 32 bit version should work anyway. Its not my laptop and I downloaded the iso from a website a long time ago.

It will only work if both 32bit and 64bit versions were part and parcel of the same retail boxed version!
If not, you can always give it a try, you won't lose anything by trying!
It would also help if you were to post the full description of the laptop, we know it is a Toshiba Satallite c660, but it should have somewhere the short model No. such as PSC1NE or similar on a label. This will help identify drivers to be installed from the Toshiba Support; http://uk.computers.toshiba-europe.com/innovation/wi...
Standard User DonalTrainor82
(newbie) Fri 20-Jul-12 20:35:21
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Re: Serious problem


[re: scopio] [link to this post]
 
Sorry for being a bit vague lol. That link didnt work fs. Toshiba satellite c660-1F1 PSCQ0E. Intel Core i3 with 2gb of RAM. Hitachi 320gb HDD.

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Edited by DonalTrainor82 (Fri 20-Jul-12 20:42:34)

Standard User flippery
(regular) Fri 20-Jul-12 21:19:05
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Re: Serious problem


[re: DonalTrainor82] [link to this post]
 
Couple of things you can try
Just in case pad has been disabled Fn + F9 Keys together. What does device Manager say.
If you can navigate
Control Panel - Performance Informance Tools - Adjust Powers Settings ( left of screen ) - Change Power to High
Is speed increased if you start in Safe Mode? F8
Standard User DonalTrainor82
(newbie) Sun 12-Aug-12 11:38:06
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Re: Serious problem


[re: flippery] [link to this post]
 
Sorry havent been on in a while have been busy. Fn + f9 does nothing I'm afraid. A USB mouse works fine and the performance option for high is not available to me.

I'm near positive it could be a hard drive problem but before forking out for one and having to pass on the costs to the owner I just have to be sure. The noise is repeating like this : click clk,clk,clk,clk,clk,clk....click. This goes on and on for ages aswell..

Thanks in advance.

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Standard User RiffRaff
(knowledge is power) Sun 12-Aug-12 12:40:21
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Re: Serious problem


[re: DonalTrainor82] [link to this post]
 
Clicking is a classic sign of [impending] hard disk failure, be it electrical or mechanical, and i'm gobsmacked people are suggesting what they're suggesting (pressing keyboard combos, or drivers to fix it).

Back up any data your friend values on it immediately and advise them to RMA it to the seller/manufacturer asap.

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Edited by RiffRaff (Sun 12-Aug-12 12:41:10)

Standard User wanapoo
(committed) Sun 12-Aug-12 13:06:41
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Re: Serious problem


[re: DonalTrainor82] [link to this post]
 
Hi,

I had one of these toshiba's to repair about 2 months ago aswell. I can confirm that it is Windows 7 Home Premium 64bit. The problem was caused because the owner didn't know it was only a 30 day McAfee trial when they bought it from pcworld. A virus had damaged the boot sector on the hard drive, which meant the laptop couldn't read from it, and wasn't able to access the restore partition.

I ended up deleting all partitions and reformated the hard drive. Downloaded the digital version from Microsoft (the code on the bottom of the toshiba laptop works).
Installed the drivers from the toshiba website, and it fly's along with 2gb of ram.

Standard User DonalTrainor82
(newbie) Sun 12-Aug-12 13:08:13
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Re: Serious problem


[re: RiffRaff] [link to this post]
 
Thanks RiffRaff I thought as much because it just isnt the normal clicking that I can hear its repeating over and over like it is searching then resetting. I think the laptop is out of warranty, so a replacement hard drive shouldnt be too much to pay. Maybe just stay away from Hitachi... Cheers.

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Standard User Pipexer
(eat-sleep-adslguide) Sun 12-Aug-12 13:14:16
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Re: Serious problem


[re: wanapoo] [link to this post]
 
This particular model? If so I'm going to politely suggest there is something wrong with the laptop hardware or the Windows 7 image that Toshiba are shipping and it wasn't a virus that caused this. Like I said I know 2 people with these laptops and both of them have given serious trouble right from the start.

Something is not quite right with these systems, somewhere...

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Standard User wanapoo
(committed) Sun 12-Aug-12 14:03:30
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Re: Serious problem


[re: Pipexer] [link to this post]
 
In theory, you could be right about the image on the restore partition being duff. Because the one you repaired Pipexer, you say runs badly after you fixed it, and the one I repaired using the digital version of Windows 7 Home Premium 64bit goes like a rocket ship.

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