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Standard User wingco1
(legend) Mon 30-Jul-12 15:23:05
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IMAP and photographs


[link to this post]
 
I am unable to view attached photographs on IMAP mail messages using Windows Mail and Live Mail. Is there something I'm missing. (Apart from the photographs smile )
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Jul-12 16:23:11
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
A setting for "Do not allow attachments to be saved or opened ...."?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User wingco1
(legend) Mon 30-Jul-12 17:07:07
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Re: IMAP and photographs


[re: XRaySpeX] [link to this post]
 
Was unchecked, thanks. I get .pdf .doc files etc., but for some reason not .jpg.


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Standard User micksharpe
(eat-sleep-adslguide) Mon 30-Jul-12 18:22:51
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
No app associated with the jpg file extension? Check using Control Panel > Default Programs. Default is Windows Photo Viewer. It is also possible that the attached files are corrupt.

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Standard User wingco1
(legend) Mon 30-Jul-12 18:33:28
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Re: IMAP and photographs


[re: micksharpe] [link to this post]
 
Default is Irfanview. I can view the attached files by opening with Irfanview. But they don't appear embedded in the email.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Jul-12 19:11:30
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
In reply to a post by wingco1:
Default is Irfanview. I can view the attached files by opening with Irfanview. But they don't appear embedded in the email.
Ah! I thought you can't open & view the attachments, but you can.

It's having them embedded in the body of the email that you are querying.

Perhaps Irfanview isn't compatible with being embedded in emails. Try changing your Default .JPG viewer to Windows Picture & Fax Viewer or Windows Photo Viewer.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Deadbeat
(knowledge is power) Mon 30-Jul-12 19:44:23
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
Are your mail client's security setttings the same as this?

Edited by Deadbeat (Mon 30-Jul-12 19:46:53)

Standard User wingco1
(legend) Mon 30-Jul-12 20:24:50
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Re: IMAP and photographs


[re: XRaySpeX] [link to this post]
 
Apologies, I didn't make myself clear. I've tried changing from Irfanview to all those listed under Default programs, when changing a file type to a specific program, without success.

I'm sure this worked OK in the past, but I haven't meddled with any settings in email, that I can remember.
Standard User wingco1
(legend) Mon 30-Jul-12 20:26:21
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Re: IMAP and photographs


[re: Deadbeat] [link to this post]
 
Yes, identical.
Standard User Deadbeat
(knowledge is power) Mon 30-Jul-12 21:08:56
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
So are these imageless emails coming from one contact or is it the same whoever sends?
Standard User wingco1
(legend) Mon 30-Jul-12 21:38:19
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Re: IMAP and photographs


[re: Deadbeat] [link to this post]
 
That never crossed my mind until you mentioned it. The account in question is an IMAP account which I thought may have been the cause. However I've just sent a number of test messages with pictures attached, and they all displayed correctly on opening. So it appears to be just one contact.

I'm at a loss as to why the pictures sent from this contact can be viewed from the attachments but not within the body of the email.

Thanks for the pointer. It proves the IMAP account is fine.
Standard User Deadbeat
(knowledge is power) Mon 30-Jul-12 21:51:55
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
If there are no placeholders where the images should be, they are probably "attaching" the images as files rather than "inserting" them as inline images.

Edited by Deadbeat (Mon 30-Jul-12 21:54:17)

Standard User wingco1
(legend) Mon 30-Jul-12 22:22:44
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Re: IMAP and photographs


[re: Deadbeat] [link to this post]
 
The placeholders are there, but with the red X in the top left corner.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Jul-12 22:27:33
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Re: IMAP and photographs


[re: Deadbeat] [link to this post]
 
I thought you had it, but I just attached a few JPGs as files and they also appeared in the body of email (both in Sent Item and received item).

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User wingco1
(legend) Mon 30-Jul-12 22:38:35
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Re: IMAP and photographs


[re: XRaySpeX] [link to this post]
 
Is there a limit as to the number of attachments, or a maximum overall attachment size?
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Jul-12 22:38:38
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
Can you try accessing your email account with POP3 instead of IMAP?

Leave msgs on server so as to maintain the status quo.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Jul-12 22:41:45
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
Only any overall size limit set by your ISP.

But it can't be that, as the attachments are present, but are just not embedded in the text as well.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User wingco1
(legend) Mon 30-Jul-12 22:44:22
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Re: IMAP and photographs


[re: XRaySpeX] [link to this post]
 
To be honest as it's a business email I rather not meddle with it. It has to be accessed via a couple of different computers. I'll email the contact and inform them of the problem.

Thanks to both of you for your help, greatly appreciated.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Jul-12 23:06:47
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
It could be that this particular sender is sending Plain Text emails rather than HTML. Have a look at the headers for a 1st line: Content-Type: text/plain;.

Anyway, is it worth bothering over? You've still got the attachments.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User wingco1
(legend) Tue 31-Jul-12 07:44:24
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Re: IMAP and photographs


[re: XRaySpeX] [link to this post]
 
From mail that doesn't display correctly, "Content-Type: multipart/related;
type="multipart/alternative";
boundary="----=_NextPart_000_001F_01CD6E3E.E15ABBA0"

From mail that does display correctly "Content-Type: multipart/mixed;
boundary="----=_NextPart_000_0004_01CD6EA6.EC59FF80"
Standard User Deadbeat
(knowledge is power) Tue 31-Jul-12 11:29:19
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
What you're seeing should always read "Multipart/Mixed" rather tham "Multipart/Related" - See RFC 2387. I have a suspicion that these messages may be being sent via webmail.
Whatever it is, it's the originating end that's at fault.

Edited by Deadbeat (Tue 31-Jul-12 11:29:53)

Standard User XRaySpeX
(eat-sleep-adslguide) Tue 31-Jul-12 12:39:45
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Re: IMAP and photographs


[re: wingco1] [link to this post]
 
Yes, that solves it!

I've never seen "Multipart/Related" before.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Deadbeat
(knowledge is power) Tue 31-Jul-12 13:57:52
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Re: IMAP and photographs


[re: XRaySpeX] [link to this post]
 
Mainly utilised by MS Exchange and some webmail systems I believe but could be added anywhere along the journey. IIRC, there was/is a tool available to trace back through to where the problem lies.
Standard User wingco1
(legend) Tue 31-Jul-12 16:31:24
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Re: IMAP and photographs


[re: Deadbeat] [link to this post]
 
Thanks guys.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 31-Jul-12 21:41:28
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Re: IMAP and photographs


[re: Deadbeat] [link to this post]
 
It begs the Q as to why Mail can't handle it, particularly if it is RFC'd in 1998.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

Edited by XRaySpeX (Tue 31-Jul-12 21:42:36)

Standard User Deadbeat
(knowledge is power) Wed 01-Aug-12 22:14:42
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Re: IMAP and photographs


[re: XRaySpeX] [link to this post]
 
The client is only doing as it's told and storing the files as attachments. It's the originator that's misconfigured and telling the client how to display the content.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 02-Aug-12 02:34:24
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Re: IMAP and photographs


[re: Deadbeat] [link to this post]
 
But is it?

Yes, it sees the files as attachments but I can't see the diff between a .JPG within a "Multipart/Related" and one within "Multipart/Mixed", when the client displays the .JPG embedded in the body text as well in the latter case but not the former.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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