MS Office 2013 won't install

My friend has bought a new desktop PC. He also bought MS Home and Student 2013 download. Following the instructions provided in the box we went to the Microsoft website and input the key code.

This was accepted and the download begins. We then get the UAC and click yes in response to the prompt. At this point we get a "This program has stopped working" error message. Have tried with Firefox and Internet explorer but the same happens.

Any idea please?

I should add that an .exe file is succesfully downloaded. And the error message is after the .exe file is clicked on.

Edited by wingco1 (Sun 21-Apr-13 20:21:59)

If running the .EXE, FF & IE are out the loop.

Yep I've just realised that

What Operating system, and what exe?

It's a brand new Win 8. The .exe was downloaded from https://officesetup.getmicrosoftkey.com/

Who is the ISP?

BT

I googled the error and a result came up suggesting an https problem. I'm aware of https problems being reported about BT also. Do you have a VPN available, or another ISP?

Unfortunately not.

Do you have problems accessing https sites,e.g. online banking?