MS Office 2013 won't install

My friend has bought a new desktop PC. He also bought MS Home and Student 2013 download. Following the instructions provided in the box we went to the Microsoft website and input the key code.

This was accepted and the download begins. We then get the UAC and click yes in response to the prompt. At this point we get a "This program has stopped working" error message. Have tried with Firefox and Internet explorer but the same happens.

Any idea please?

I should add that an .exe file is succesfully downloaded. And the error message is after the .exe file is clicked on.

Edited by wingco1 (Sun 21-Apr-13 20:21:59)

If running the .EXE, FF & IE are out the loop.

Yep I've just realised that

What Operating system, and what exe?

It's a brand new Win 8. The .exe was downloaded from https://officesetup.getmicrosoftkey.com/

Who is the ISP?

BT

I googled the error and a result came up suggesting an https problem. I'm aware of https problems being reported about BT also. Do you have a VPN available, or another ISP?

Unfortunately not.

Do you have problems accessing https sites,e.g. online banking?

He's only had the machine a couple of days so I'm not sure. Is there a generic website he could try?

Online banking is working fine. Am I right in thinking the downloaded .exe actually starts the download of the program from Microsoft?

Do you have any security software installed like Avast or Kaspersky?

He has a 30 day trail of Norton, but I don't know which one. However when the .exe is downloaded Norton says it's OK.

Not heard any bad reports of Norton in this respect so I think you're *probably* OK with that one.

As its getting a bit desperate now I'd try restarting the computer, and creating a new local user account with a password, and ensuring it is a "computer administrator", and attempt the install again.

You could dig into the event log but its easier to try the above first.

Thanks for the advice. Not being confident with computers I think he would probably opt to take it back to the supplier and get them to sort it. Would it be safe to disable Norton and try?

Yes, quite safe.