In a similar vein to Google removing their search tools last year, and then re-instating them after substantial demand, MS are having to address similar issues. If they address the issues it's no big deal. If they don't, it might be.
People keep lauding mobile apps, mobile search engine design, and mobile OS and browsers, but the proponents forget that what makes the world go around are the desktop users in businesses; the designers within businesses, and these factors cannot be ignored.
To you (from my perspective, reading your posts), everything MS does is "amazing". To me, I can either use it or it's of no use to me. Sometimes the advances in technological thinking are amazing. The desktop mouse was an amazing idea. Nothing had quite eclipsed that (quite yet) in scale. Touch screens are a great idea if you can find a better use for it than a mouse. Easier to move a mouse 2-3 inches than scroll your finger over a foot of screen (perhaps 3 feet or more away from your seat).
I haven't used Win 8 at all, but I hear plenty of discussion from those unhappy with it's desktop interface (let's not revisit the argument now). When the punters moan, the supplier should listen, and act accordingly.