Windows or hardware messed up, Im not sure

Hi,
My brother�s PC is acting up�..

A couple of times he has the police �pay this fine because you�ve been looking at pron etc etc� junk scam thing and both times I've removed it easily enough. Also once it started going really slow on startup, the taskbar would either take several minutes to appear or it wouldn�t appear at all.

I checked the hard drive for bad sectors and it had one, so to be on the safe side I have replaced it with a brand new drive and reinstalled XP.

It was working perfectly Ok at my place, installed all latest drivers, I copied across all his files, installed most of his programs AVG anti virus full, Firefox, open office, foxit reader, flash all the basic stuff and windows updates and all OK still.

I take it back to his today, install the HP deskjet 1050 printer, Philips snc220nc webcam, a couple of dvd copiers/converters and image editors, I leave and everything is still OK. All he has to do now is to install a couple of his wife�s greeting cards programs. Then on my way home I get a phone call to say that after installing one of the programs he had to do a restart and it had gone back to being dead slow. The clock got stuck for 5 or 6 minutes then everything seemed to spring into life and it was back to running normally.

The greetings card program is one she has used for years so unless it is conflicting with some windows updates it seems innocent.

Any ideas?

I'm wondering if maybe it�s the webcam as he seemed to think he needed to reinstall it as the icon hadn�t appeared in the system tray or in the control panel, although it did after some time

TIA

my guess is windows doing updates in the background after the restart,

Let's start with the startup processes.

Install CCleaner (slim version) and run it. Goto Tools, startup and at the bottom right, click save to text, then paste the list here (assuming there's nothing too private in the list).

Do the same for the services (Action, Export List).

Also, if you can specify the Windows version and whether 32 or 64bit, that would help.

Edited by camieabz (Tue 06-Aug-13 18:59:12)

The OP says XP so likely to be 32-bit,

Missed that, cheers. In that case, process / service tuning might be more crucial (chance of less memory).

The new drive could be faulty or it could just be struggling with modern demands (more likely).

Windows updates can really slow things down.

What specs is it? How much ram?

This is the spec
asus p8h61-m lxe3 plus
Intel G630 2.7GHz
2GB Kingston DDR3 1333MHz
Windows XP 32bit

I will ask him about doing the ccleaner, but its a fresh install of XP and Ive already stopped a few programs at startup with msconfig.

It was fuly up to date when I took it back to him, and updates on XP wouldnt make the taskbar and clock freeze for 6 minutes

asus p8h61-m lxe3 plus
Intel G630 2.7GHz
2GB Kingston DDR3 1333MHz

Its a brand new WD 1TB blue drive, unless Ive been unlucky and got a faulty drive I dont think its hard drive related because the PC did something very similar with the old drive before I replaced it so it makes me think its something entirely different causing the issue

It's not a bad machine. That should be flying on windows xp. I would have personally installed windows 7 onto it.

Usually this kind of thing is due to a faulty drive but as that's been replaced the next port of call would be the ram sticks. It could just be windows updates and background bits and bobs though, if that's the case it will settle down in the next week or two.

It could even be the motherboard/ hard drive interface playing up because of driver clashes or hardware problems.

you got malware.

The Metropolitan Police Ukash Ransomware is a computer virus, which will display a bogus alert, that pretends to be from the UK police and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.

Download Malwarebytes Anti-Malware Free to get it out. You might need another system and put the program onto an usb mem stick, then put this into infected system and scan.

Click Start, Run and type msconfig

Look at the tab which says startup

Are there many items listed with check marks against them?

If there are lots, then everyone one of them is a program or service which loads when the pc boots into windows. If there are lots, then this can bring even a quite powerful Pc to its knees from a speed point of view.

Well he rang me this afternoon to say that everything seems to be OK, he uninstalled the webcam and a couple of programs, rebooted then reinstalled them and its all been fine since........ we shall see I guess..........

Thanks for everyone's suggestions

In reply to a post by scottybhoy:

you got malware.

The Metropolitan Police Ukash Ransomware is a computer virus, which will display a bogus alert, that pretends to be from the UK police and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.

Download Malwarebytes Anti-Malware Free to get it out. You might need another system and put the program onto an usb mem stick, then put this into infected system and scan.

this is the correct advice for this virus and should be part of everyone's security

As the laptop was formatted and hard disk replaced I doubt he still has the malware