|
|
|
Hi there
I have read the forum looking for some ideas on how to solve this problem. I have an HP laptop that will not shut down without it having to force close running programs.
I have checked to make sure that no programs are running in the background on shut down. I have tried the 'MSCONFIG' method to try and solve the problem without success.
What further steps can I take to remedy this problem?
Many thanks
Laptop details
Windows 7 Home Premium SP1 (64-bit)
Intel i5 2.67GHz
8GB RAM
|
|
|
|
By running programs it probably means running processes associated with a program - have you checked if there is anything odd there - note make sure you tick the box for all users
Note in my case the only programs which show are the ones I started but there are quite a few applications which don't show up even though they are running
|
|
|
|
Hi Oldjim
Thank you for your reply.
I have checked the box for all users. The only thing I noticed was that Google Crash Handler was running twice.
Thanks
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
|
what you need to do is to manually shut down some of the processes and see it that fixes it - basically just trial and error to find the offending one
I would also suggest removing google crash handler completely as it isn't really doing anything for you
|
|
|
|
I have tried shutting down individual process, but still receive the same message on shut down.
|
|
|
|
Have you tried looking at the running process after you have initiated shutdown but before forcing closure of the offending program
Another thought - does the event viewer show up anything
Have you tried stopping all the non windows related processes manually and then shutting down
|
|
|
|
I have checked the Event Viewer and the application states that there have been 41 error events, 88 warning events and 5697 information events in the last seven days.
|
|
|
|
and are any of the errors happening at the time you try to shut down
|
|
|
|
I could not see any shut down messages in the error event details.
|
|
|
Run a chkdsk /X on the volume and an sfc /scannow
Zen 8000 Pro
|
|
|
|
Hi Pipexer
chkdsk /x -> no problems found.
sfc /scannow -> no integrity violations found.
|
|
|
That's a good sign at least!
What error message exactly are you seeing when shutting down? Are you saying Windows is not automatically closing down anything that is running, or are there specific things it says you need to force shutdown on?
Zen 8000 Pro
|
|
|
|
The message on screen just at the last moment is 'waiting for background programs to close.
I have checked to make sure that no programs are running before shut down, but this message still appears.
|
|
|
Like this? http://www.geekzone.co.nz/imagessubs/blogbbbc297eca2...
Check both system and application event logs around the time you initiate shutdown. Try and go through every one around that time and see if anything stands out as reporting an error or something.
There will be something causing this, jsut need to get to the bottom of it.
Zen 8000 Pro
|
|
|
|
The two logs indicated the following warnings on shut down:
system event log - WLAN-AutoConfig warning.
application event log - user service profile warning on shut down.
|
|
|
in MSCONFIG did you untick everything from loading on startup? and the issue still happened?
Zen 8000 Pro
|
|
|
|
I have carried out a selected start up with everything not ticked. This solves the problem. I have tried to identify which start up item is causing the problem by ticking and not ticking each item. So far I have not ID'd the problem.
|
|
|
Start by selecting the top half, then the bottom half, that will eliminate 50% of them hopefully, then the top half of whichever half was the culprit... etc. Fingers crossed it is only 1 thing causing.
Zen 8000 Pro
|
|
|
It's not necessarily a "shutdown message" but any error at the time you shutdown.
Shutdown at a precise time according to your PC clock and then note the time of any errors just after that time.
Errors are not uncommon as this is the way that the so called "Microsoft Support Centre" (usually Asian chaps) cold call and get unsuspecting people to part with their money to fix these errors, which all computers will have in some form or another.
Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
|
|
|
|
I have been through every start up item individually to try and identify the problem. I thought the problem has been solved and the start up item removed.
But the machine will not still not shut down properly.
|
|
|
Did you do the half and half methid? This will quickly isolate what the potentials could be, and perhaps you could then post the executables in here and we could make a guess.
My own thoughts - security software or a utility of some sort.
Zen 8000 Pro
|
|
|
|
At work i get this with MS outlook now and again. Even though you close the program it doesnt shut down the software correctly and the exe is still running, until you force stop it
|
|
|
|
I have tried the half and half method. I experienced the shut down problem with both halves of startup items.
|
|
|
|
So do it the long way round
Start with nothing ticked and then add an item one at a time.
If one triggers the problem then untick it and carry on until you have all the items which cause the problem unticked and the ones which don't ticked.
The report back which ones are causing the problem
|
|
|
|
I am unable to untick the Avast! start up item. Could this be the problem item?
|
|
|
|
Very possibly - try uninstalling it and see if that fixes it.
If it does then a clean install of Avast may solve the problem
|
|
|
Unfortunately uninstalling Avast did not stop the problem.
Edited by deleted (Tue 24-Sep-13 19:11:42)
|
Pages in this thread: 
Print Thread
