Has she ever logged on to this laptop at work? If so it should have cached her credentials (unless it has been configured not to) and not present this error. But it needs to authenticate with a Domain Controller at least the once.
Ultimately she needs to talk to her IT support staff.
Pipexer (eat-sleep-adslguide)
Sat 31-Oct-15 16:29:05
Re: New Works Laptop ,Can not get past login screen errors
No cached credentials. Try dialling the VPN connection (if it has one), if not, then it will be because the laptop has not been logged onto at work and thus, you're gonna need to take it back to the corporate IT team to sort out.
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time2die (eat-sleep-adslguide)
Sun 01-Nov-15 09:19:25
Re: New Works Laptop ,Can not get past login screen errors