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Standard User BatBoy
(sensei) Sat 11-Jun-16 08:44:13
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Win 10 network printer offline


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My network printer is constantly showing as offline in my Windows 10 desktop PC so I can't print to it. Other PC's including a Win 10 laptop and iPhone, iPad and Macbook air can print to it though.
Any suggestions?

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User Banger
(eat-sleep-adslguide) Sat 11-Jun-16 09:52:21
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
Try the windows trouble shooter for the affected machine and printer, right click the device in device and printers.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User RobertoS
(elder) Sat 11-Jun-16 10:08:57
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
Did it always after installing Win 10?

Semi-silly question, but have you rebooted both since the problem arose, to see if that solves it?

And as Banger suggests, it may have some rogue setting on your desktop machine, such as being disabled.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM

Edited by RobertoS (Sat 11-Jun-16 10:10:23)


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Standard User longedge
(committed) Sat 11-Jun-16 10:45:27
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
My first approach here would be to delete the device and then add it again, just let Windows search for it.

For myself, I'd look at the current port settings for the printer, perhaps an IP/DHCP issue.

I've had the devil of a job getting an old HP A3 laser printer working on my network under Win10 although that was just a driver problem.

p.s. Robertos question as to whether it ever worked under Win10 goes to the heart of the problem I think.

Edited by longedge (Sat 11-Jun-16 10:46:57)

Standard User BatBoy
(sensei) Sat 11-Jun-16 20:35:36
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Re: Win 10 network printer offline


[re: Banger] [link to this post]
 
Tried that, doesn't fix it

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User BatBoy
(sensei) Sat 11-Jun-16 20:36:48
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Re: Win 10 network printer offline


[re: RobertoS] [link to this post]
 
Yes it worked fine up to a couple of days ago. Now it says offline

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User BatBoy
(sensei) Sat 11-Jun-16 20:38:49
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Re: Win 10 network printer offline


[re: longedge] [link to this post]
 
I tried to remove it, now the status is "being removed" frown

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User cheshire_man
(eat-sleep-adslguide) Sat 11-Jun-16 20:55:24
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Yes it worked fine up to a couple of days ago. Now it says offline
I had to sort something similar out for a friend of mine a few weeks ago. In the end I found that they never turned the printer off, just let it go into standby. Powering it down fully and then back up unscrambled the internal knot it seemed to have got into and it then worked fine.

I have found occasionally that internal printer software does seem to occasionally get in a twist and needs a re-boot - aka power cycle.

Tony
Happily running Windows 10 Pro on both desktop and laptop
We have more and more laws, and less and less enforcement
Standard User RobertoS
(elder) Sat 11-Jun-16 21:03:44
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
Perhaps it can't remove it if it can't see it. I thought Win 10 was supposed to less buggy than previous versions frown.

Is the printer connected direct to your router, and if so wired or wireless?

What about my reboot question, and might a router reboot stand a chance? I seem to remember something similar in the past on Win 8.1 and something from my machine was sitting invisible in limbo in the router. IIRC a router reboot with the printer turned off cleared it when the printer came back up - it printed whatever it was, and could be seen to be doing so at my machine.

Just looked at my HP Envy in control panel and can't see anything you might have accidentally set.

Edit - I see Tony posted something similar while I was drafting.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM

Edited by RobertoS (Sat 11-Jun-16 21:05:26)

Standard User BatBoy
(sensei) Sat 11-Jun-16 22:26:41
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Re: Win 10 network printer offline


[re: cheshire_man] [link to this post]
 
Tried that. No difference

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User BatBoy
(sensei) Sat 11-Jun-16 22:33:12
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Re: Win 10 network printer offline


[re: RobertoS] [link to this post]
 
The pc can see the printers web page so it knows it's there but the printer driver says it's offline. The printer is wired to the network and other devices can print to it fine. I've rebooted the printer and pc many times.

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User Pipexer
(eat-sleep-adslguide) Sun 12-Jun-16 01:35:14
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
I tried to remove it, now the status is "being removed" frown

Ahh I saw this on quite a few Windows 8 RTM machines (which had also exhibited the offline thing) with some specific printer drivers at the place I worked for. I think couple of reboots one after another, clearing the spooler directory, and attempting deletion from device manager, finally worked.

I am susprised I have forgotten exactly what I did to fix it because it was the bane of my life for a good few weeks and was causing me a fair amount of pressure/stress. But then again it was almost 4 years ago now, brain cells are clearly aging!

It was a problem with the driver ultimately but also a problem in Windows in the fact it was struggling to comply with user/administrator instructions to get rid of it.

I would imagine google would be your friend if you search carefully..

ZeN Fibre Unlimited 2
Standard User RobertoS
(elder) Sun 12-Jun-16 02:08:05
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
I had to reboot the router. It was in there things had got screwed up. I did say that, or at least tried to.

Do your other devices by any chance connect directly to the printer, not through the router?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Standard User BatBoy
(sensei) Sun 12-Jun-16 11:21:16
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Re: Win 10 network printer offline


[re: Pipexer] [link to this post]
 
Yep, still searching

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User BatBoy
(sensei) Sun 12-Jun-16 11:23:11
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Re: Win 10 network printer offline


[re: RobertoS] [link to this post]
 
All devices are on the network both wired and wifi and work ok. It's just the one that doesn't

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User RobertoS
(elder) Sun 12-Jun-16 11:42:27
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
Have you rebooted or better stil done a factory reset of the router?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Standard User TinyMongomery
(knowledge is power) Sun 12-Jun-16 12:19:22
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
If all else fails, uninstall the printer completely and reinstall it. Sometimes the network port assigned to a printer can get confused. You can just delete the network port and recreate but, offhand, I'm not sure how easy it is to do that in Windows 10.
Standard User TinyMongomery
(knowledge is power) Sun 12-Jun-16 12:21:50
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
Did you delete all print jobs from the queue before trying to delete the device?
Standard User BatBoy
(sensei) Sun 12-Jun-16 16:11:02
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Re: Win 10 network printer offline


[re: RobertoS] [link to this post]
 
I'm using a software router so I don't think that will help - it's just win 10 on the desktop where the problem lies I think

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User BatBoy
(sensei) Sun 12-Jun-16 16:14:07
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Re: Win 10 network printer offline


[re: TinyMongomery] [link to this post]
 
Yes I did. I managed to delete all the drivers too. I reinstalled the printer and I now have two - one shows the status as being removed, the other shows the status as offline. Hmmm.

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User Pipexer
(eat-sleep-adslguide) Sun 12-Jun-16 16:49:44
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Yes I did. I managed to delete all the drivers too. I reinstalled the printer and I now have two - one shows the status as being removed, the other shows the status as offline. Hmmm.

Deleting it out of the registry might help...

This may get you in the right direction: https://support.microsoft.com/en-gb/kb/102966

ZeN Fibre Unlimited 2
Standard User BatBoy
(sensei) Sun 12-Jun-16 17:36:56
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Re: Win 10 network printer offline


[re: Pipexer] [link to this post]
 
Yes I did that as part of deleting the drivers, thanks.

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User BatBoy
(sensei) Mon 13-Jun-16 17:19:47
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
So after going through the registry deleting all the occurrences of the printer name string I could find, I still had a random printer icon in devices and printers showing the status of being removed.

So I reinstalled the printer specifying the port to use as a WSD port and rebooted.

Now I have the same printer icon now showing as the default printer, and it's working. It's status is still being removed however crazy

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User cheshire_man
(eat-sleep-adslguide) Mon 13-Jun-16 18:53:47
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
It's status is still being removed however crazy
Must be the result of a referendum, the negotiations are ongoing.

wink

Tony
Happily running Windows 10 Pro on both desktop and laptop
We have more and more laws, and less and less enforcement
Standard User RobertoS
(elder) Mon 13-Jun-16 19:45:00
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
Well that's progress.

Can't you search for strings in the Registry? Probably too late now as you don't want to do it again.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Standard User BatBoy
(sensei) Mon 13-Jun-16 19:51:15
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Re: Win 10 network printer offline


[re: RobertoS] [link to this post]
 
Yes, I did. I couldn't delete all of them though

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User RobertoS
(elder) Mon 13-Jun-16 20:43:18
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Re: Win 10 network printer offline


[re: BatBoy] [link to this post]
 
K

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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