Trying to change so me users and PCs around. As usual, passwords on Outlook have been forgotten and when I use the ISPs forgot password link, it says, "sent email to ..." and it is the address with a forgotten password!
Probably a bit late, as you may have already tried it. I've used their asterisk key in the past (before I had a password manager). Always worked well, though if your passwords are not saved somewhere so you have the passwords entered automatically with the said asterisks, not much help.
If you have to swallow a frog, try not to think about it. If you have to swallow two frogs, don't swallow the smaller one first.