And here lies the eternal problem of all business..
If you have a great product at a great price, everybody wants it and complains because the overwhelming demand for it prevents everybody getting it when they request it.
If that company then employs more staff to deal with the demand the additional cost means the quality of the product falls as all the money is spent on getting as many customers as possible without any of it being spent on increasing the capacity of the network that feeds them. (the standard stack em high, sell em cheap oversubscribe model)
Performance drops, customers complain , the company then spends money it hasn't got on upgrading infrastructure far to late in the day , increases its prices to pay for it.. , demand drops off, customers complain about the higher cost and possibly leave..
So whichever way you look at it, people will complain..
I would rather Kijoma had a "technically very good service" that gets complaints from people who want to be customers than one that puts existing customers and the service they receive second in favour of new customer money.
We are spending a lot of time and money behind the scenes upgrading our infrastructure in order that capacity can keep up with demand so we can offer faster and better services.
If that is the Basil Fawlty way then i must of missed that season of the series
I know that this thread is old, but I think the comments about customer service are still apparent a year after the last post.
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I am sure that Kijoma provide a technically very good service, but their response to enquiries from potential customers would indicate that they did their Customer Service course at Basil Fawlty's establishment, rather than a Charm school!.
Bill Lewis - MD
Kijoma Broadband - (Division of Kijoma Solutions Ltd)
High Speed Wireless broadband ISP
The UK's top rated Wireless ISP 2005 - 2008 - ISP Review
Top 5 finalist in best UK wireless ISP - ISPA's 2008
Members of the Internet Service Providers association (www.ISPA.org.uk)