thank you for your message on the forums. as you post as anonymous, can i ask if this is Mr Chenery? , if so then you did indeed enquire last March and it seems the enquiry got mislaid, this we apologise for. You then filled in the "contact us form" on Saturday the 16th of April, Today is the following Monday , the first day we can respond. The email address you used on our contact form is invalid hence replying here as you did say you would be posting here.
Kijoma is not in any way at capacity as far as level of customers our system can support, we could be said to be at capacity with respect to installation of our service hence there is a lead time and that regrettably some enquiries get missed in the flood.
As i mooted in the earlier post, reputation is dependent on having customers who get the service they sign up to and pay for. We are not going to "stack em high" and adopt a policy of putting quantity ahead of quality, new customers before existing etc..
If your frustration is the poor quality service provided by other broadband services in your area then although i can sympathise , ultimately it is no reason to become abusive to us after 2 enquiries spaced apart by a year.
If you are the enquirer from Saturday then we will get back to you direct as soon as we can fit in a survey visit.
i think your missing the point.
In reply to a post
you advertise the product on your website with no hint that your at capacity
ARE YOU TAKING MORE CUSTOMERS OR NOT?
there is only one way to contact you to find infomation about the product, we fill in the online form and wait months, then fill in the form again and wait months. a year passes, we go again to the website and fill in the form again and stil nothing!
at the very least you could email back 'thankyou for the enquiry we are currently not taking any more members yadyar.'
personally i think your aproach to new business enquiries suck balls.
you need to rethink it. or your end up with a worse reputation.
Bill Lewis - MD
Kijoma Broadband - (Division of Kijoma Solutions Ltd)
Fixed wireless ISP - ISPA/CISAS/RIPE members