>A couple of genuine questions for the wireless ISPs that post here:
>1. do all your transmitters have the ability to operate independently of a mains >power supply (which seems more unreliable than the telephone service) and for >how long?
Yes, all have UPS which can power for 4 - 8 hours although some repeaters are powered by a Solar / Wind combination, one i can think of has been running for around 2 years with 100% uptime.
>2. how many initial queries do you receive (NOT just those you decide to "accept" >as potential customers) and what percentage of them do you successfully connect >from people within the telephone exchange areas you serve? (My WISP has this >info).
Our connection success rate from orders is around 90% although this is a constantly changing figure, not sure why you would want to know how many initial queries we get though, i would suggest that is commercially sensitive for any ISP.
>3. bearing in mind the recent ASA ruling, and I know that everyone quotes their >maximum throughput, what throughtput speeds do at least 80% of your customers >actually maintain on each up to package?
Maintain is not really the right word i feel, i would say that an average customers on say a 15mbit package will average somewhere around 14 - 15 mbit most of the time, we have to restrict people down to that speed as even with a weak signal, customers can normally exceed that speed.
The biggest issue with a speedtest, as any ISP will experience is customers take them as gospel even though there are so many factors, its fine for us to give an average speed for "on-net" traffic but when it leaves out network, we have no control over congestion. I would say around 50% of tech support calls are due to customers performing speedtests, getting say 11mbit result on a 15 or 25 mbit connection and reporting it as a fault. Customers do not take general Internet congestion on a particular site into account or perhaps how many people are testing on any given speedtest server at the same time.
If you were to purchase a sporty porche capable of 155mph and cruise into london, you would probably not phone Porche complaining when you hit traffic on the M25 and slowed down to 40mph. The internet is a similar scenario which is why this average speed to customers just does not work out.
>4. do you wholesale your connections to other ISPs which I understand is a >necessary requirement for BDUK (and future EU) funding to comply with European >procurement law? (If not then surely you can't complain about the unavailability of >hat funding to you - it'd be unlawful).
Yes we do using L2tp back to the ISP to provide a transparent service over our network.
Edited by darrenorbital (Tue 18-Oct-11 21:29:31)